Poor Service

TFG, this is absolutely unacceptable! 😡

I have had one of the most frustrating customer service experiences with TFG, and I believe other customers deserve to know how poorly this situation has been handled.

I purchased items online, expecting to receive all my orders, but I only received one parcel instead of the three I was expecting. I have had to make multiple trips to the store, wasting my own money on transport, only to be disappointed yet again. I even made it clear that I refuse to spend any more money travelling to the store for parcels that should have been delivered correctly in the first place.

Now, after all this inconvenience, TFG's proposed resolution is to refund me and offer me a 40% discount to repurchase the item that I have already paid for. Let that sink in! Why should I have to go through the purchasing process again because of a service failure that was not my fault?

A discount does not refund my transport costs, compensate me for my wasted time, or undo the frustration this entire experience has caused. What makes this even more disappointing is that I am expected to accept this as a resolution when I am the customer who has been inconvenienced.

TFG is quick to expect customers to make payments, and I can only imagine the consequences if a customer were to delay theirs. Yet, when it comes to delivering the service customers have paid for, the accountability seems to be missing.

TFG, your customers deserve better! A refund and a discount are not always an acceptable solution, especially when the customer has repeatedly been inconvenienced by your service failures.

I am sharing my experience because customer service should be about taking accountability and resolving problems fairly, not simply offering a refund and expecting customers to move on.

@TFG @Bash — I would appreciate a proper resolution to this matter. Your customers deserve to be treated with respect and receive the service they pay for.

#TFG #PoorCustomerService #CustomerExperience #Bash