Still waiting for response from TFG insurance claim. Still waiting for the call from them. It's being 2 months now, I don't have a phone but continuing take money from my account. What must I do. Please don't take insurance with TFG

I am writing to express my deep disappointment and frustration regarding the mishandling of my insurance claim and the continued billing on a policy that was supposedly cancelled. I have been a loyal customer, paying my cellphone insurance premiums diligently for years, yet I have been met with unacceptable service and treatment when I needed support the most. My claim was declined on the grounds that I failed to report the...

Tfg has subscribed me to their tcpp without me agreeing to it, from December my statements didn't have it suddenly this month's statement has three tcpp fees and service fee included those tcpp are optional so why subscribe them to me if I didn't choose to have them and my account is on both 12 and 6 months revolving ci why, since I made it clear I want 6 months interest free? Ps I need to finish and close the account up, I...

So I called TFG last week 16 April to ask for a paid up letter and they said my account was never closed it had a balance of 80 rands, Cool I said okay no problem please send me ways to pay they refered me to DMC which does not even see the account. Then I called back TFG the opened a query : CS-********** which they said they will email me the details to pay the account. To my surprise I received an email saying ticket clo...

On the 14th of March I ordered a Tempo Watch on Bash through American Swiss, and I received the Watch …  Upon receiving the watch I realised that the watch is inaccurate and its information provided does not aligned with that of my phone. I then proceeded to take the watch back on the 26th of March whereby I was told that the manager is not present and that I ought to return later or the next day. I opted to return the nex...

I bought a phone in 2020 in Standerton foschini .they subscribe me to cellphone insurance without my knowledge. In 2023 they took off the subscription and resubscribe me again without my knowledge. I only found out about it when I miss payment in January 2025. I called them and ask about the subscription. I was told that I took the cellphone in the store, About the cancelation and renewal happened over the phone. I asked...

I have had TFG account for few years and when I tried closing it in January, I was surprised in February to find that I still owe some money and my account has not been closed, I went to the store where I closed off the account and they called customer service and CS confirm led that they made a mistake they will close my account ASAP but up to date my account hasn't been closed yet... I have also been called by the debit ...

Tfg kindly advise where all my credit has gone I have 1500 credit And with purchasing anything The account is showing no credit available How can it’s disappear out of my account when no purchases have been made ????

I am very upset. I always pay my account every month and pay through the bash app via TFG link and they give me the amount I am due and now all of a sudden they blocked my card and I phoned and Al they could say is the amount on bash us wrong but I had the account since October and now they are telling me this.

I have returned 3 items but the credit is not allocated back to my account. I am so confused and when I enquired from the cashier she does not know. We called customer support from the store they advised it will still reflect but it did not. How can one be charged for items that have been returned. Please call me

I have been having problems with my tfg account since I open it when I pay the total amount does not become less it stays the same so when I enquired about it they told me my account was locked I dnt know why so I have been paying and pay but nothing changes so month end I payed 400 of which I was supposed to only pay 250 still then have not sent me a State and I have observed many people having the same problem guys be ca...