Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Telesure Investment Holdings presents a sharply divided experience. Individual consultants earn glowing, name specific praise under Agent Quality & Customer Care (4.0), while the claims journey itself draws sustained criticism. A recurring theme is long running motor and third party recovery claims where customers say they must drive the process themselves, leaving Claims Handling & Resolution (1.5) and Communication & Responsiveness (1.9) as the weakest areas.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently single out named consultants such as Sphesihle Mbuli, Faith Mokoana, Muhammed Ibrahim and Natelie Jansen van Nieuwenhuizen, describing empathy, patience and professionalism. The Insured Liabilities team in particular is praised for warm, respectful and non adversarial handling.
Replied to 100% of negative reviews
Reply time on negative reviews: 25h 7m
TrustIndex
4.2
Ranking
#29
in Home Insurance
Reply Time
19h 22m
NPS Score
-70
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 25h 7m
Nov '25 - Oct '26
Frequently Asked Questions About Telesure Investment Holdings
What do customers say about Telesure Investment Holdings?
Based on recent customer reviews, Telesure Investment Holdings presents a sharply divided experience. Individual consultants earn glowing, name specific praise under Agent Quality & Customer Care (4.0), while the claims journey itself draws sustained criticism. A recurring theme is long running motor and third party recovery claims where customers say they must drive the process themselves, leaving Claims Handling & Resolution (1.5) and Communication & Responsiveness (1.9) as the weakest areas.
What is Telesure Investment Holdings's biggest strength?
Telesure Investment Holdings's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently single out named consultants such as Sphesihle Mbuli, Faith Mokoana, Muhammed Ibrahim and Natelie Jansen van Nieuwenhuizen, describing empathy, patience and professionalism. The Insured Liabilities team in particular is praised for warm, respectful and non adversarial handling.
What are the most common complaints about Telesure Investment Holdings?
The most common complaint about Telesure Investment Holdings, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered emails to collections and recoveries, missed callback promises and escalations to managers that go nowhere. Customers describe having to phone repeatedly for basic progress, with promised monthly recovery updates never arriving.
How does Telesure Investment Holdings compare to other Car Insurance companies?
Telesure Investment Holdings scores 2.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.2); their weakest is Claims Handling (1). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Telesure Investment Holdings trustworthy?
Telesure Investment Holdings has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 82 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 25 hours 7 min. Hellopeter has tracked Telesure Investment Holdings across 1,501 total reviews. How is the TrustIndex calculated? →
Recent reviews (82)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2024
Wouldn't recommend
Pathetic company. I had my accident on the 4th of may 2026. My car was with Telesure I went to see my car two days later. I inform one of the guys to note the seatbelt latch that also broke during the accident, he promised to include it. My car was taken to @Rennies panel beaters. A few weeks later I was told to get the car, upon inspection there was a wining noise, I left the car, came back next day the noise is still there and I was told it's wear and tear of some part, bought a new part, the noise is still there. I also noticed the under cover was not replaced and it's still broken from the accident, I informed them there was no feedback. I also put in a 3rd party claim and provided evidence for fault from the third part, I was in contact with ***… who would tell me the same thing month after month that they working on it and to my surprised in October, I contacted telesure only to be informed that they have not been able to get ahold of the 3rd parties insurance. For 6 months you guys cannot get ahold of another insurer.
1 reviews | Active since Aug 2024
Wouldn't recommend
Pathetic company. I had my accident on the 4th of may 2026. My car was with Telesure I went to see my car two days later. I inform one of the guys to note the seatbelt latch that also broke during the accident, he promised to include it. My car was taken to @Rennies panel beaters. A few weeks later I was told to get the car, upon inspection there was a wining noise, I left the car, came back next day the noise is still there and I was told it's wear and tear of some part, bought a new part, the noise is still there. I also noticed the under cover was not replaced and it's still broken from the accident, I informed them there was no feedback. I also put in a 3rd party claim and provided evidence for fault from the third part, I was in contact with ***… who would tell me the same thing month after month that they working on it and to my surprised in October, I contacted telesure only to be informed that they have not been able to get ahold of the 3rd parties insurance. For 6 months you guys cannot get ahold of another insurer.
1 reviews | Active since Oct 2026
Bad service, don't care about customer service.
The service is so poor no communication whatsoever, every time I call for update on the claim am told that Andile will call you back, which never happens. The feedback I received is we are waiting for the third party to reply. The claim was submitted in April 2026.
1 reviews | Active since Oct 2026
Bad service, don't care about customer service.
The service is so poor no communication whatsoever, every time I call for update on the claim am told that Andile will call you back, which never happens. The feedback I received is we are waiting for the third party to reply. The claim was submitted in April 2026.
1 reviews | Active since Aug 2012
Telesure cant give a turnaround time although their documentation indicates 30days. Is this misleading the public?
Been waiting since 31 July for a 3rd party claim and received an offer 21 October. Based on a digital assessment only and offering less than half of what it costs to fix my car after, although I did send a physical inspection and cost initially. Now they are restarting the process again and indicating there is no specified turnaround time.
1 reviews | Active since Aug 2012
Telesure cant give a turnaround time although their documentation indicates 30days. Is this misleading the public?
Been waiting since 31 July for a 3rd party claim and received an offer 21 October. Based on a digital assessment only and offering less than half of what it costs to fix my car after, although I did send a physical inspection and cost initially. Now they are restarting the process again and indicating there is no specified turnaround time.
1 reviews | Active since Sept 2026
I would like to commend Jethro Paul for the exceptional service he provided throughout my car ins...
I would like to commend Jethro Paul for the exceptional service he provided throughout my car insurance claim process. From the beginning, Jethro approached my case with genuine care, empathy and professionalism. He ensured I felt comfortable and supported, even checking up on me after the accident. He has been concise, respectful and professional. His communication was consistently excellent. He was always available when I needed feedback or updates and consistently honoured his promised timelines and turnaround times, demonstrating reliability and commitment. Car accidents and insurance claims can be stressful and frustrating, but Jethro guided me through the process with ease. His empathy, professionalism and dedication made a difficult experience far more manageable. I sincerely appreciate his outstanding service. He represents the kind of customer care every client
1 reviews | Active since Sept 2026
I would like to commend Jethro Paul for the exceptional service he provided throughout my car ins...
I would like to commend Jethro Paul for the exceptional service he provided throughout my car insurance claim process. From the beginning, Jethro approached my case with genuine care, empathy and professionalism. He ensured I felt comfortable and supported, even checking up on me after the accident. He has been concise, respectful and professional. His communication was consistently excellent. He was always available when I needed feedback or updates and consistently honoured his promised timelines and turnaround times, demonstrating reliability and commitment. Car accidents and insurance claims can be stressful and frustrating, but Jethro guided me through the process with ease. His empathy, professionalism and dedication made a difficult experience far more manageable. I sincerely appreciate his outstanding service. He represents the kind of customer care every client
1 reviews | Active since Mar 2011
3rd party Claim - Extremely Poor Service and Delayed Claim Resolution
I am extremely disappointed with the service received. My vehicle was damaged by their insured client, yet I am expected to wait up to 30 days for the claim "***" to be finalised while driving around with a damaged car. The incident footage is available and should assist with the investigation. Despite this, there is no urgency in resolving the matter. This is unacceptable customer service, and I expected a much faster and more efficient response.
1 reviews | Active since Mar 2011
3rd party Claim - Extremely Poor Service and Delayed Claim Resolution
I am extremely disappointed with the service received. My vehicle was damaged by their insured client, yet I am expected to wait up to 30 days for the claim "***" to be finalised while driving around with a damaged car. The incident footage is available and should assist with the investigation. Despite this, there is no urgency in resolving the matter. This is unacceptable customer service, and I expected a much faster and more efficient response.
1 reviews | Active since Dec 2015
MBALENHLE MASHININI I NEED MY EXCESS BACK
I am really disappointed in how the recovery of my excess has been handled. your claim will never be attended too until you call or complain!!! it has now been a year and i still have not been refunded. i asked over 6 months ago that my matter be referred for litigation, but someone decided to sit on my matter for months. it has now been over a month since my file was allocated to litigations and i am still getting the same feedback that my file is still being prep for an attorney. this is not acceptable. i sent emails to Mbalenhle Mashinini however she responds after ive sent 4 emails requesting feedback.
1 reviews | Active since Dec 2015
MBALENHLE MASHININI I NEED MY EXCESS BACK
I am really disappointed in how the recovery of my excess has been handled. your claim will never be attended too until you call or complain!!! it has now been a year and i still have not been refunded. i asked over 6 months ago that my matter be referred for litigation, but someone decided to sit on my matter for months. it has now been over a month since my file was allocated to litigations and i am still getting the same feedback that my file is still being prep for an attorney. this is not acceptable. i sent emails to Mbalenhle Mashinini however she responds after ive sent 4 emails requesting feedback.
1 reviews | Active since Nov 2024
Provident fund submission
I was employed with Telesure a month ago. I have been communicating with an HR consultant (Fikile Zulu) regarding my provident fund claim and she has been ignoring my emails. Im very upset and disappointed.
1 reviews | Active since Nov 2024
Provident fund submission
I was employed with Telesure a month ago. I have been communicating with an HR consultant (Fikile Zulu) regarding my provident fund claim and she has been ignoring my emails. Im very upset and disappointed.
1 reviews | Active since Oct 2026
Amazing
The only company that makes/treats their customers and employees like family, the company that makes you feel protected
1 reviews | Active since Oct 2026
Amazing
The only company that makes/treats their customers and employees like family, the company that makes you feel protected