1 reviews | Active since Aug 2012
Telesure cant give a turnaround time although their documentation indicates 30days. Is this misleading the public?
Been waiting since 31 July for a 3rd party claim and received an offer 21 October. Based on a digital assessment only and offering less than half of what it costs to fix my car after, although I did send a physical inspection and cost initially. Now they are restarting the process again and indicating there is no specified turnaround time.
Good day Suzaan.
Thank you for bringing your concerns to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced throughout this process. We understand your concern, particularly given that the claim has been in progress since 31 July and that you only received an offer on 21 October, despite having submitted a physical assessment report and repair quotation earlier in the process.
We appreciate that receiving an offer based on a digital assessment that differs significantly from the repair costs you provided can be disappointing. We also understand your concerns regarding the claim now being referred for further review and the uncertainty caused by the absence of a definitive turnaround time.
Kindly provide us with our customer's policy or ID number in order for us to escalate this matter to the relevant team to assist you.
KInd regards,
The Telesure team
Good day Suzaan.
Thank you for bringing your concerns to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced throughout this process. We understand your concern, particularly given that the claim has been in progress since 31 July and that you only received an offer on 21 October, despite having submitted a physical assessment report and repair quotation earlier in the process.
We appreciate that receiving an offer based on a digital assessment that differs significantly from the repair costs you provided can be disappointing. We also understand your concerns regarding the claim now being referred for further review and the uncertainty caused by the absence of a definitive turnaround time.
Kindly provide us with our customer's policy or ID number in order for us to escalate this matter to the relevant team to assist you.
KInd regards,
The Telesure team