1 reviews | Active since Aug 2024
Wouldn't recommend
Pathetic company. I had my accident on the 4th of may 2026.
My car was with Telesure I went to see my car two days later. I inform one of the guys to note the seatbelt latch that also broke during the accident, he promised to include it. My car was taken to @Rennies panel beaters. A few weeks later I was told to get the car, upon inspection there was a wining noise, I left the car, came back next day the noise is still there and I was told it's wear and tear of some part, bought a new part, the noise is still there. I also noticed the under cover was not replaced and it's still broken from the accident, I informed them there was no feedback.
I also put in a 3rd party claim and provided evidence for fault from the third part, I was in contact with ***… who would tell me the same thing month after month that they working on it and to my surprised in October, I contacted telesure only to be informed that they have not been able to get ahold of the 3rd parties insurance. For 6 months you guys cannot get ahold of another insurer.
Good day Lwandile,
Thank you for bringing your concerns to our attention. We are sincerely sorry to hear about the experience you have had following your accident on 4 May 2026. We understand how frustrating it must be to deal with ongoing vehicle repair concerns and delays in the handling of your third-party claim over such an extended period.
We appreciate that, based on your interactions and the information provided to you, the level of service received has not met your expectations. We understand your disappointment, particularly regarding the information you received after months of follow-up on the third-party claim.
Please accept our sincere apologies for the frustration and inconvenience caused. Your feedback is important, and we would like the opportunity to fully investigate the concerns surrounding both the repairs to your vehicle and the handling of the third-party claim. We will request a detailed review of the repair process, including the items you reported, as well as an update on the recovery process and communication provided throughout the claim.
Kind regards,
The Budget team
Good day Lwandile,
Thank you for bringing your concerns to our attention. We are sincerely sorry to hear about the experience you have had following your accident on 4 May 2026. We understand how frustrating it must be to deal with ongoing vehicle repair concerns and delays in the handling of your third-party claim over such an extended period.
We appreciate that, based on your interactions and the information provided to you, the level of service received has not met your expectations. We understand your disappointment, particularly regarding the information you received after months of follow-up on the third-party claim.
Please accept our sincere apologies for the frustration and inconvenience caused. Your feedback is important, and we would like the opportunity to fully investigate the concerns surrounding both the repairs to your vehicle and the handling of the third-party claim. We will request a detailed review of the repair process, including the items you reported, as well as an update on the recovery process and communication provided throughout the claim.
Kind regards,
The Budget team