1 reviews | Active since Mar 2011
3rd party Claim - Extremely Poor Service and Delayed Claim Resolution
I am extremely disappointed with the service received. My vehicle was damaged by their insured client, yet I am expected to wait up to 30 days for the claim "***" to be finalised while driving around with a damaged car. The incident footage is available and should assist with the investigation. Despite this, there is no urgency in resolving the matter. This is unacceptable customer service, and I expected a much faster and more efficient response.
Good day Sipho,
We acknowledge receipt of your complaint and apologize for the frustration and inconvenience caused.
We will escalate it to the relevant team to assist.
In order for us to do this, kindly send us a private message and provide us with our client's policy or ID number.
Kind regards,
The Telesure team
Good day Sipho,
We acknowledge receipt of your complaint and apologize for the frustration and inconvenience caused.
We will escalate it to the relevant team to assist.
In order for us to do this, kindly send us a private message and provide us with our client's policy or ID number.
Kind regards,
The Telesure team