Bsure Insurance Advisors
Verified Business
|4.6|862 Reviews (last 12 months)|Responds in 1h 50m
Bsure Insurance Advisors
Verified Business
|4.6
862 Reviews (last 12 months)
Responds in 1h 50m
Scores reflect the Overall AI Score for each category
Bsure Insurance Advisors
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Bsure Insurance Advisors is praised most for the people who handle claims. Customers consistently name individual advisors who lodge claims quickly, chase underwriters and keep them informed, reflected in Agent Quality (4.4) and Claims Handling (4.3). A recurring theme, however, is billing friction; Pricing, Premiums and Transparency (2.4) is weighed down by activation fees and debits continuing after cancellation requests.
Replied to 98% of negative reviews
Reply time on negative reviews: 1h 54m
TrustIndex
10
Perfect Score
Ranking
#1
in Brokers
Reply Time
1h 50m
NPS Score
44
Recommended: Likely
Replied to 98% of negative reviews
Reply time on negative reviews: 1h 54m
Oct '25 - Sep '26
Based on recent customer reviews, Bsure Insurance Advisors is praised most for the people who handle claims. Customers consistently name individual advisors who lodge claims quickly, chase underwriters and keep them informed, reflected in Agent Quality (4.4) and Claims Handling (4.3). A recurring theme, however, is billing friction; Pricing, Premiums and Transparency (2.4) is weighed down by activation fees and debits continuing after cancellation requests.
Bsure Insurance Advisors's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name advisors such as Jenna, Leo Richards, Zamokuhle Ngidi, Asante and Refiloe, describing patience, empathy after accidents and plain language explanations. Many say the advisor went above and beyond and would recommend that individual by name.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
So far I am happy with the service provided by Anne Naidoo. She puts herself in the shoes of the customers.
1 reviews | Active since Sept 2026
So far I am happy with the service provided by Anne Naidoo. She puts herself in the shoes of the customers.
The most common complaint about Bsure Insurance Advisors, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Windscreen and panel repairs are usually coordinated well, with advisors relaying progress. Friction appears where fitters or panel beaters go quiet for weeks and clients rely on the broker to push the service provider along.
Bsure Insurance Advisors scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 3.1. Their strongest theme is Agent Quality (4.5); their weakest is Pricing & Premiums (2.3). The top AI-rated Brokers business on Hellopeter is Brolink (4). How is the AI Score calculated? →
Bsure Insurance Advisors has a TrustIndex of 10 out of 10 on Hellopeter, based on 862 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 1 hour 54 min. Hellopeter has tracked Bsure Insurance Advisors across 5,828 total reviews. How is the TrustIndex calculated? →