Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Home Of Living Brands presents a sharply divided customer experience. Praise centres on individual staff members such as Stephanie Letchman, Lerato Khoza and technician Nkosinathi Tongo, who deliver fast spares orders, clear updates and generous warranty replacements. Criticism is far heavier, focusing on unanswered emails, long call centre waits, repeat repairs on Russell Hobbs microwaves, air fryers, irons and Hoover vacuums, missing spare parts stock, and units returned dirty or still broken. Escalation to management often appears necessary before resolution.
Replied to 100% of negative reviews
Reply time on negative reviews: 40h 34m
TrustIndex
5
Ranking
#8
in Online Shopping
Reply Time
30h 58m
NPS Score
-40
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 40h 34m
Nov '25 - Oct '26
Frequently Asked Questions About Home Of Living Brands
What do customers say about Home Of Living Brands?
Based on recent customer reviews, Home Of Living Brands presents a sharply divided customer experience. Praise centres on individual staff members such as Stephanie Letchman, Lerato Khoza and technician Nkosinathi Tongo, who deliver fast spares orders, clear updates and generous warranty replacements. Criticism is far heavier, focusing on unanswered emails, long call centre waits, repeat repairs on Russell Hobbs microwaves, air fryers, irons and Hoover vacuums, missing spare parts stock, and units returned dirty or still broken. Escalation to management often appears necessary before resolution.
Is Home Of Living Brands trustworthy?
Home Of Living Brands has a TrustIndex of 5 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 40 hours 34 min. Hellopeter has tracked Home Of Living Brands across 468 total reviews. How is the TrustIndex calculated? →
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2023
POOR POOR POOR POOR SERVICE
We dropped a fan at the Cpt branch on the 11th of Aug 2026, to date - 18 Sept 2026 we have not had any feedback from them about the repair. We have called several times, each time the call went to Durban and when they transfer to Cpt, the call cut. We e-mailed several times, we get read receipts but NO BODY REPLIES to us about the repair! We will have to drive there it seems just to get feedback! POOR POOR POOR POOR SERVICE
1 reviews | Active since Mar 2023
POOR POOR POOR POOR SERVICE
We dropped a fan at the Cpt branch on the 11th of Aug 2026, to date - 18 Sept 2026 we have not had any feedback from them about the repair. We have called several times, each time the call went to Durban and when they transfer to Cpt, the call cut. We e-mailed several times, we get read receipts but NO BODY REPLIES to us about the repair! We will have to drive there it seems just to get feedback! POOR POOR POOR POOR SERVICE
1 reviews | Active since Dec 2016
Touch Screens continually fail due to poor design
Last year, I took our Russel Hobbs filter coffee machine back to Hirsch's (Hyde Park) as it was doing strange things. The whole issue went back and forth a few times and eventually Russel Hobbs replaced the machine. The issue was (and is) related to the fact that the electronic display starts fluctuating and the machine becomes unusable. I believe the issue is the design is flawed and I have stated as much in the past. Here is a video that I shot at about 05:20 this morning when I was making coffee for breakfast. (Attached). So yet again, this morning, what do I see? The problem resuming. We bought a couple of these machines, one to use at home, and one for Brenda to use in her office and my only comment is total disappointment with this as an appliance. The touch screen idea is, in my opinion, a significant fail. And the only time this machine is plugged in and used is around breakfast time, when I make coffee for the two of us and rare occasions when we have after dinner coffee if we are entertaining, so it doesn't get overused. Personally I prefer a filter coffee machine which you can switch on with an actual switch. I do not believe that this product reflects the so-called quality that you proudly announce on your Facebook media page.
1 reviews | Active since Dec 2016
Touch Screens continually fail due to poor design
Last year, I took our Russel Hobbs filter coffee machine back to Hirsch's (Hyde Park) as it was doing strange things. The whole issue went back and forth a few times and eventually Russel Hobbs replaced the machine. The issue was (and is) related to the fact that the electronic display starts fluctuating and the machine becomes unusable. I believe the issue is the design is flawed and I have stated as much in the past. Here is a video that I shot at about 05:20 this morning when I was making coffee for breakfast. (Attached). So yet again, this morning, what do I see? The problem resuming. We bought a couple of these machines, one to use at home, and one for Brenda to use in her office and my only comment is total disappointment with this as an appliance. The touch screen idea is, in my opinion, a significant fail. And the only time this machine is plugged in and used is around breakfast time, when I make coffee for the two of us and rare occasions when we have after dinner coffee if we are entertaining, so it doesn't get overused. Personally I prefer a filter coffee machine which you can switch on with an actual switch. I do not believe that this product reflects the so-called quality that you proudly announce on your Facebook media page.
1 reviews | Active since Jul 2026
Formal Complaint Against Russell Hobbs – Extremely Poor Customer Service and Failure to Honour Warranty
I am extremely disappointed and frustrated with the customer service I have received from Russell Hobbs regarding a defective iron that is still under warranty. I first contacted Russell Hobbs on 21 August 2026 regarding the defective iron and requested that the matter be resolved through a repair or replacement under the warranty. Since then, I have repeatedly attempted to obtain an update and find out what is happening with my warranty claim. Despite numerous messages and emails, I have received little to no meaningful communication from Russell Hobbs. I have received only one or two vague responses, which did not properly address my complaint or provide any clear information regarding when my iron would be collected, repaired or replaced. It is now 7 September 2026, meaning that I have been trying to resolve this matter for more than two weeks, with no proper resolution and very little communication from the company. What makes this even more concerning is that my warranty expires at the end of September. I have been trying to report and resolve the defect well before the warranty expiry date, yet Russell Hobbs has failed to provide me with a proper response or resolution. It is extremely frustrating because it gives the impression that the matter is simply being delayed rather than dealt with properly. This is completely unacceptable customer service. Russell Hobbs' own warranty information states that defective products covered by the warranty may qualify for repair, refund or exchange, and their repair policy provides for repairs where a product is still covered by the warranty. I purchased the product in good faith and expect Russell Hobbs to honour its warranty obligations. I should not have to spend weeks repeatedly chasing a company simply to get a basic response regarding a defective product. I am therefore requesting: 1. An immediate response regarding my warranty claim. 2. A clear explanation as to why my previous messages and emails have not been properly answered. 3. Confirmation of whether the iron will be repaired or replaced. 4. Confirmation that my warranty claim will not be rejected or affected simply because Russell Hobbs has delayed dealing with the matter, as I reported the defect while the product was still under warranty. 5. A clear timeframe for when this matter will finally be resolved. I have kept records of my communications and attempts to resolve this matter since 21 August 2026. This has been an extremely frustrating experience, and I am very disappointed with the way Russell Hobbs has handled what should have been a straightforward warranty claim. After this experience, I can honestly say that I would never want to purchase another Russell Hobbs product again. The way this warranty matter has been handled has completely destroyed my confidence in the brand. A company should stand behind the products it sells and provide customers with reasonable communication and assistance when something goes wrong. Unfortunately, that has not been my experience with Russell Hobbs. I would therefore strongly reconsider purchasing or recommending Russell Hobbs products in the future. I hope that posting this complaint will finally result in someone from Russell Hobbs taking ownership of the matter and resolving it properly. Russell Hobbs, please respond and resolve this matter. I have waited long enough.
1 reviews | Active since Jul 2026
Formal Complaint Against Russell Hobbs – Extremely Poor Customer Service and Failure to Honour Warranty
I am extremely disappointed and frustrated with the customer service I have received from Russell Hobbs regarding a defective iron that is still under warranty. I first contacted Russell Hobbs on 21 August 2026 regarding the defective iron and requested that the matter be resolved through a repair or replacement under the warranty. Since then, I have repeatedly attempted to obtain an update and find out what is happening with my warranty claim. Despite numerous messages and emails, I have received little to no meaningful communication from Russell Hobbs. I have received only one or two vague responses, which did not properly address my complaint or provide any clear information regarding when my iron would be collected, repaired or replaced. It is now 7 September 2026, meaning that I have been trying to resolve this matter for more than two weeks, with no proper resolution and very little communication from the company. What makes this even more concerning is that my warranty expires at the end of September. I have been trying to report and resolve the defect well before the warranty expiry date, yet Russell Hobbs has failed to provide me with a proper response or resolution. It is extremely frustrating because it gives the impression that the matter is simply being delayed rather than dealt with properly. This is completely unacceptable customer service. Russell Hobbs' own warranty information states that defective products covered by the warranty may qualify for repair, refund or exchange, and their repair policy provides for repairs where a product is still covered by the warranty. I purchased the product in good faith and expect Russell Hobbs to honour its warranty obligations. I should not have to spend weeks repeatedly chasing a company simply to get a basic response regarding a defective product. I am therefore requesting: 1. An immediate response regarding my warranty claim. 2. A clear explanation as to why my previous messages and emails have not been properly answered. 3. Confirmation of whether the iron will be repaired or replaced. 4. Confirmation that my warranty claim will not be rejected or affected simply because Russell Hobbs has delayed dealing with the matter, as I reported the defect while the product was still under warranty. 5. A clear timeframe for when this matter will finally be resolved. I have kept records of my communications and attempts to resolve this matter since 21 August 2026. This has been an extremely frustrating experience, and I am very disappointed with the way Russell Hobbs has handled what should have been a straightforward warranty claim. After this experience, I can honestly say that I would never want to purchase another Russell Hobbs product again. The way this warranty matter has been handled has completely destroyed my confidence in the brand. A company should stand behind the products it sells and provide customers with reasonable communication and assistance when something goes wrong. Unfortunately, that has not been my experience with Russell Hobbs. I would therefore strongly reconsider purchasing or recommending Russell Hobbs products in the future. I hope that posting this complaint will finally result in someone from Russell Hobbs taking ownership of the matter and resolving it properly. Russell Hobbs, please respond and resolve this matter. I have waited long enough.
1 reviews | Active since Aug 2016
Faulty Toaster
I recently had a Russell Hobbs toaster replaced which was only 6 months old and under warranty and couldn't be repaired. The new toaster has the same problems, I contacted the Durban branch and they asked me to e- mail all the details, receipts etc which I did over a week ago. I tried to reach them telephonically on Friday, for 15 minutes I just get a recording saying all agents are busy. I then somehow landed up at their Jhb branch and they said they would get someone to phone me back. That also never happened. This is the 3rd faulty toaster.
1 reviews | Active since Aug 2016
Faulty Toaster
I recently had a Russell Hobbs toaster replaced which was only 6 months old and under warranty and couldn't be repaired. The new toaster has the same problems, I contacted the Durban branch and they asked me to e- mail all the details, receipts etc which I did over a week ago. I tried to reach them telephonically on Friday, for 15 minutes I just get a recording saying all agents are busy. I then somehow landed up at their Jhb branch and they said they would get someone to phone me back. That also never happened. This is the 3rd faulty toaster.
1 reviews | Active since May 2021
Great service
I was initially upset that my new coffee maker stopped working but I received very good service from Loads of Living in Bryanston. Mrs MELDA LUKHELA kept me updated on the repair process and rep**** to all my questions. Finally when the unit could not be repaired they replaced it without any hesitation. I would definitely buy a Russell Hobbs product again.
1 reviews | Active since May 2021
Great service
I was initially upset that my new coffee maker stopped working but I received very good service from Loads of Living in Bryanston. Mrs MELDA LUKHELA kept me updated on the repair process and rep**** to all my questions. Finally when the unit could not be repaired they replaced it without any hesitation. I would definitely buy a Russell Hobbs product again.
1 reviews | Active since Sept 2020
Unprofessional repair management of Russel Hobbs microwave oven
I had my Russell Hobbs microwave oven repaired through the Cape Town branch. I took it in end of May. I collected it yesterday (27 July) after some unexplained time delays from the agent and very little feedback regarding the repair process. On collection, when picking the unit up, I could hear something is loose inside. Since it was bubble wrapped, I did not know what was loose. When I got home, I took off the bubble wrap and opened the unit's door but there was nothing visible inside. Since the unit is no longer under warranty and I needed to know what was loose, I removed the outer cover. Lo and behold, the power supply unit was not fixed in place and no fixing *****s visible either. Since I am staying far from Cape Town, I decided to fix it myself and I ended up using my own nuts and *****s to secure the power supply. As far as the general condition of the unit, dirt and clearing wrap glue residue was all over the unit. In fact, the unit was disgustingly filthy and definitely not in the condition that I handed it in for repairs. After cleaning it as much I could, I only then continue to test it for proper working. I am satisfied with the quoted repair but absolutely and completed dissatisfied with the overall management of my microwave.
1 reviews | Active since Sept 2020
Unprofessional repair management of Russel Hobbs microwave oven
I had my Russell Hobbs microwave oven repaired through the Cape Town branch. I took it in end of May. I collected it yesterday (27 July) after some unexplained time delays from the agent and very little feedback regarding the repair process. On collection, when picking the unit up, I could hear something is loose inside. Since it was bubble wrapped, I did not know what was loose. When I got home, I took off the bubble wrap and opened the unit's door but there was nothing visible inside. Since the unit is no longer under warranty and I needed to know what was loose, I removed the outer cover. Lo and behold, the power supply unit was not fixed in place and no fixing *****s visible either. Since I am staying far from Cape Town, I decided to fix it myself and I ended up using my own nuts and *****s to secure the power supply. As far as the general condition of the unit, dirt and clearing wrap glue residue was all over the unit. In fact, the unit was disgustingly filthy and definitely not in the condition that I handed it in for repairs. After cleaning it as much I could, I only then continue to test it for proper working. I am satisfied with the quoted repair but absolutely and completed dissatisfied with the overall management of my microwave.
1 reviews | Active since Sept 2013
No spares for my vacuum for 4 months
I received the Hoover HWD21 as a gift. I have needed to purchase spare bags since the beginning of March. I called in March and was told the bags would be back in stock by the end of the month. There was still no stock by the end of April. I phoned again and was told that there would be stock by the middle of June. I have just phoned again to be told that there will now only be stock by the end of July. I have been unable to vacuum for 4 months now because this company is incapable of stocking paper bags and the staff are either lying or ***********.
1 reviews | Active since Sept 2013
No spares for my vacuum for 4 months
I received the Hoover HWD21 as a gift. I have needed to purchase spare bags since the beginning of March. I called in March and was told the bags would be back in stock by the end of the month. There was still no stock by the end of April. I phoned again and was told that there would be stock by the middle of June. I have just phoned again to be told that there will now only be stock by the end of July. I have been unable to vacuum for 4 months now because this company is incapable of stocking paper bags and the staff are either lying or ***********.