Faulty Toaster
I recently had a Russell Hobbs toaster replaced which was only 6 months old and under warranty and couldn't be repaired. The new toaster has the same problems, I contacted the Durban branch and they asked me to e- mail all the details, receipts etc which I did over a week ago. I tried to reach them telephonically on Friday, for 15 minutes I just get a recording saying all agents are busy. I then somehow landed up at their Jhb branch and they said they would get someone to phone me back. That also never happened. This is the 3rd faulty toaster.
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Replies (3)
Home Of Living Brands's replyOfficial
07 Sept 2026, 08:09Good day Christine,
We apologise for the break in service. Our customer champion will be in touch with you to resolve your query.
We apologise for the break in service. Our customer champion will be in touch with you to resolve your query.
Best regards,
Home Of Living Brands's reply07 Sept 2026, 08:09
Official
Good day Christine,
We apologise for the break in service. Our customer champion will be in touch with you to resolve your query.
We apologise for the break in service. Our customer champion will be in touch with you to resolve your query.
Best regards,
's updateReviewer Update
07 Sept 2026, 11:43I have just been contacted by the Dbn branch with the most ridiculous response which questions my intelligence.
's update07 Sept 2026, 11:43
Reviewer Update
I have just been contacted by the Dbn branch with the most ridiculous response which questions my intelligence.
Home Of Living Brands's replyOfficial
08 Sept 2026, 08:28Good day Christine,
We would like to apologise for the inconvenience caused. Please be advised that a replacement toaster is currently being processed and will be provided to you as soon as possible.
We would like to apologise for the inconvenience caused. Please be advised that a replacement toaster is currently being processed and will be provided to you as soon as possible.
Best regards,
Home Of Living Brands's reply08 Sept 2026, 08:28
Official
Good day Christine,
We would like to apologise for the inconvenience caused. Please be advised that a replacement toaster is currently being processed and will be provided to you as soon as possible.
We would like to apologise for the inconvenience caused. Please be advised that a replacement toaster is currently being processed and will be provided to you as soon as possible.
Best regards,