JO
Jason O'Brien

1 reviews | Active since Sept 2013

26 Jun 2026, 09:35

No spares for my vacuum for 4 months

I received the Hoover HWD21 as a gift. I have needed to purchase spare bags since the beginning of March. I called in March and was told the bags would be back in stock by the end of the month. There was still no stock by the end of April. I phoned again and was told that there would be stock by the middle of June. I have just phoned again to be told that there will now only be stock by the end of July. I have been unable to vacuum for 4 months now because this company is incapable of stocking paper bags and the staff are either lying or ***********.

0
Replies (3)
Home Of Living Brands
Home Of Living Brands's reply29 Jun 2026, 07:51
Official
Good day Jason, 

We apologise for the break in service. Our customer champion will be in touch with you to resolve your query. 
JO
Jason O'Brien's update24 Aug 2026, 14:35
Reviewer Update
Since my review the company has informed me that they have stock. I ordered and paid and now I am being ignored. I was supposed to receive confirmation that I can collect my order by mid August and I have heard nothing. My follow up email has not been responded to and I have been on hold trying to get through to customer care for an update for 20 minutes now. Truly disgusted by this company.
Home Of Living Brands
Home Of Living Brands's reply25 Aug 2026, 11:37
Official
Good day,

Please note that delivery of your parts has been arranged for 26 August 2026.

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding in this matter.