Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Superbalist.com presents a deeply strained customer experience. A small group of shoppers celebrate fast, sometimes fast tracked delivery and good value on sneakers and Black Friday buys. The dominant pattern, however, is wrong or missing items, parcels routed to old addresses, and refunds that require weeks of calls, with post purchase disputes in Refunds, Returns and Consumer Rights (0.8) causing the most damage.
Top Strengths:
- •Product Quality & Value: Product Quality & Value (1.8) is the least damaged theme. Shoppers praise Nine West heels for comfort, Puma and Nike sneakers for value, and Black Friday pricing, though faulty shoes, dirty or used goods and off sizing recur.
TrustIndex
2.3
NPS Score
-63
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Superbalist.com
What do customers say about Superbalist.com?
Based on recent customer reviews, Superbalist.com presents a deeply strained customer experience. A small group of shoppers celebrate fast, sometimes fast tracked delivery and good value on sneakers and Black Friday buys. The dominant pattern, however, is wrong or missing items, parcels routed to old addresses, and refunds that require weeks of calls, with post purchase disputes in Refunds, Returns and Consumer Rights (0.8) causing the most damage.
What is Superbalist.com's biggest strength?
Superbalist.com's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Product Quality & Value (1.8) is the least damaged theme. Shoppers praise Nine West heels for comfort, Puma and Nike sneakers for value, and Black Friday pricing, though faulty shoes, dirty or used goods and off sizing recur.
What are the most common complaints about Superbalist.com?
The most common complaint about Superbalist.com, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (0.8) is the weakest theme. Customers describe rejected returns for scent or dust, missing item claims dismissed after warehouse investigations, wrong items posted back to them, and refunds pushed to wallets or delayed for months.
Is Superbalist.com trustworthy?
Superbalist.com has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 225 reviews in the last 12 months. Hellopeter has tracked Superbalist.com across 4,530 total reviews. How is the TrustIndex calculated? →
Recent reviews (225)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2021
Excellent customer service
Good morning, Superbalist Team. I hope you are doing well. I would like to take this opportunity to recognise and commend one of your employees, Candace Bolley, for the exceptional customer service she provided. Candace demonstrated outstanding professionalism, patience, accountability, and problem-solving skills throughout my experience. She took ownership of my query, listened attentively to my concerns, and kept me updated every step of the way. To be honest, I had previously experienced challenges with my delivery orders, and on several occasions, despite following the required procedures, my orders were still cancelled. These experiences had left me feeling discouraged. However, my interaction with Candace completely changed my perspective on Superbalist's delivery process and restored my confidence in your service. I am delighted to share that I finally received my order today, and I could not be happier! I genuinely believe that Candace played a significant role in making this possible, and I would like to give her the recognition she deserves. Employees like Candace are a valuable asset to any organisation. Her dedication, excellent communication, and willingness to take responsibility reflect the kind of customer service that builds trust and strengthens customer relationships. I sincerely hope that her efforts and contributions will be recognised by management and that her colleagues will have the opportunity to learn from her example. As someone with experience in customer service myself, I truly appreciate the difference that a dedicated and compassionate employee can make. Candace has reminded me of the importance of going the extra mile for customers, and I have learned a great deal from my experience with her. Please extend my heartfelt appreciation to Candace for turning what could have been another disappointing experience into a positive one. She is a true reflection of excellent customer service, and I hope she continues to grow and excel in her career. Thank you, Candace, for going above and beyond! Your efforts have not gone unnoticed, and I wish you continued success in everything you do. Kind regards, A grateful Superbalist customer ❤️
1 reviews | Active since Dec 2021
Excellent customer service
Good morning, Superbalist Team. I hope you are doing well. I would like to take this opportunity to recognise and commend one of your employees, Candace Bolley, for the exceptional customer service she provided. Candace demonstrated outstanding professionalism, patience, accountability, and problem-solving skills throughout my experience. She took ownership of my query, listened attentively to my concerns, and kept me updated every step of the way. To be honest, I had previously experienced challenges with my delivery orders, and on several occasions, despite following the required procedures, my orders were still cancelled. These experiences had left me feeling discouraged. However, my interaction with Candace completely changed my perspective on Superbalist's delivery process and restored my confidence in your service. I am delighted to share that I finally received my order today, and I could not be happier! I genuinely believe that Candace played a significant role in making this possible, and I would like to give her the recognition she deserves. Employees like Candace are a valuable asset to any organisation. Her dedication, excellent communication, and willingness to take responsibility reflect the kind of customer service that builds trust and strengthens customer relationships. I sincerely hope that her efforts and contributions will be recognised by management and that her colleagues will have the opportunity to learn from her example. As someone with experience in customer service myself, I truly appreciate the difference that a dedicated and compassionate employee can make. Candace has reminded me of the importance of going the extra mile for customers, and I have learned a great deal from my experience with her. Please extend my heartfelt appreciation to Candace for turning what could have been another disappointing experience into a positive one. She is a true reflection of excellent customer service, and I hope she continues to grow and excel in her career. Thank you, Candace, for going above and beyond! Your efforts have not gone unnoticed, and I wish you continued success in everything you do. Kind regards, A grateful Superbalist customer ❤️
1 reviews | Active since Oct 2026
REFUND!
Appalling Service: Received Empty Package and Customer Support is Threatening to Block My Account I am writing this review to escalate a severe issue regarding Order [#***]. I received my package from Superbalist, but upon opening it, the box was completely empty. I immediately contacted Superbalist support and provided clear photographic evidence of the packaging. Instead of investigating their warehouse weight logs or their courier partner for transit theft, customer support has refused to help. Shockingly, they are now accusing me of making a false claim and are actively threatening to block my account for exercising my consumer rights. Under Sections 55 and 56 of the South African Consumer Protection Act (CPA), a retailer is legally responsible for ensuring that the goods purchased are actually delivered to the consumer. Threatening to terminate a customer's account to avoid investigating a failed delivery is unacceptable. I am a legitimate paying customer who received absolutely nothing for my money. I demand that a senior manager or a member of the executive escalations team reviews this case, checks the courier's recorded transit weights, and issues a full refund immediately. If this is not resolved promptly, I will be forced to finalize my dispute with the Consumer Goods and Services Ombud (CGSO) and proceed with a bank chargeback for goods not received. Superbalist Reference Number:***
1 reviews | Active since Oct 2026
REFUND!
Appalling Service: Received Empty Package and Customer Support is Threatening to Block My Account I am writing this review to escalate a severe issue regarding Order [#***]. I received my package from Superbalist, but upon opening it, the box was completely empty. I immediately contacted Superbalist support and provided clear photographic evidence of the packaging. Instead of investigating their warehouse weight logs or their courier partner for transit theft, customer support has refused to help. Shockingly, they are now accusing me of making a false claim and are actively threatening to block my account for exercising my consumer rights. Under Sections 55 and 56 of the South African Consumer Protection Act (CPA), a retailer is legally responsible for ensuring that the goods purchased are actually delivered to the consumer. Threatening to terminate a customer's account to avoid investigating a failed delivery is unacceptable. I am a legitimate paying customer who received absolutely nothing for my money. I demand that a senior manager or a member of the executive escalations team reviews this case, checks the courier's recorded transit weights, and issues a full refund immediately. If this is not resolved promptly, I will be forced to finalize my dispute with the Consumer Goods and Services Ombud (CGSO) and proceed with a bank chargeback for goods not received. Superbalist Reference Number:***
1 reviews | Active since Oct 2018
My cousin bought me an Adidas sneaker, upon arrival, I hated it at first glance- I didn't even loosen the
****** ******** who refuse to refund me my money 😡
1 reviews | Active since Oct 2018
My cousin bought me an Adidas sneaker, upon arrival, I hated it at first glance- I didn't even loosen the
****** ******** who refuse to refund me my money 😡
1 reviews | Active since May 2017
Send me my money - you wasted too much of my time
I sent an email asking to get my money in my account instead I got a call from a RUDE customer service person who said she will send me an email then I should respond with my banking details. She sent the email and I responded with my banking details this was Thursday on the same email they say my money will be paid in 4-5 days i then get a message on Sunday saying my payment will be processed in 24 to 36 hours then after that I must give it 4/5 days come on Send my money right now today - you wasted too much of my time. Way too much. My order was wrong everything was small now this. I needed those items but they were wrong I paid delivery extra because I needed them for a specific day. Send my money i am tired of you guys. Honestly. Send my money today, NOW
1 reviews | Active since May 2017
Send me my money - you wasted too much of my time
I sent an email asking to get my money in my account instead I got a call from a RUDE customer service person who said she will send me an email then I should respond with my banking details. She sent the email and I responded with my banking details this was Thursday on the same email they say my money will be paid in 4-5 days i then get a message on Sunday saying my payment will be processed in 24 to 36 hours then after that I must give it 4/5 days come on Send my money right now today - you wasted too much of my time. Way too much. My order was wrong everything was small now this. I needed those items but they were wrong I paid delivery extra because I needed them for a specific day. Send my money i am tired of you guys. Honestly. Send my money today, NOW
1 reviews | Active since Mar 2010
Terrible service
Terrible service and the call center is useless. They incorrectly delivered my package on Friday 9th of Oct at 8.30am to someone else. I called and emailed since then trying to get them to pick it up and deliver to me. They keep saying that they cannot get hold of the delivery branch since Friday. And to make matters worse, the lady that has my package does not want to give it back to me. She called saying she has it but now refused to give it back. And all Superbalist does it recycle the same excuse over and over again.
1 reviews | Active since Mar 2010
Terrible service
Terrible service and the call center is useless. They incorrectly delivered my package on Friday 9th of Oct at 8.30am to someone else. I called and emailed since then trying to get them to pick it up and deliver to me. They keep saying that they cannot get hold of the delivery branch since Friday. And to make matters worse, the lady that has my package does not want to give it back to me. She called saying she has it but now refused to give it back. And all Superbalist does it recycle the same excuse over and over again.
1 reviews | Active since Oct 2026
Lack of accountability.
This is a disclaimer. Got reminded a year ago today I purchased an expensive Guess handbag that was huge and came to me in a tiny box. When I cut open the box with my box cutter it ripped the front of my bag. The agents did not want to refund my bag and did not even bother to investigate the matter. I deleted my app but still a year later get ads from them which is annoying. Please delete my details from your marketing department. R2000 gone. Becareful ladies and gents!
1 reviews | Active since Oct 2026
Lack of accountability.
This is a disclaimer. Got reminded a year ago today I purchased an expensive Guess handbag that was huge and came to me in a tiny box. When I cut open the box with my box cutter it ripped the front of my bag. The agents did not want to refund my bag and did not even bother to investigate the matter. I deleted my app but still a year later get ads from them which is annoying. Please delete my details from your marketing department. R2000 gone. Becareful ladies and gents!
1 reviews | Active since Aug 2016
Extremely dissatisfied product quality and terrible customer service
I am extremely disappointed with my experience with Superbalist. I ordered the Optima Sideboard and after assembling the sideboard, I was shocked by the poor quality of the item, especially considering the high price I paid for it. I contacted the Superbalist team via email to enquire whether I could return the assembled sideboard for a full refund. I specifically asked whether it could be returned fully assembled, and I was explicitly assured that this was acceptable. Based on this confirmation, I proceeded with the return, and the sideboard was collected. To my absolute frustration, I subsequently received an email informing me that the item was deemed "not saleable" because it had been assembled. How can Superbalist confirm in writing that an assembled item can be returned, arrange for its collection, and then reject the return for that very same reason? This is completely contradictory, misleading, and an unacceptable way to treat a paying customer. I followed the instructions and proceeded based on the information provided by Superbalist's own team. Both the quality of the product and the customer service have been extremely disappointing. For the price charged, I expected a much better-quality product and a far more professional and reliable returns process. I am incredibly frustrated with how this has been handled. Superbalist needs to take accountability for the information its team provides and honour the return arrangement that was confirmed to me.
1 reviews | Active since Aug 2016
Extremely dissatisfied product quality and terrible customer service
I am extremely disappointed with my experience with Superbalist. I ordered the Optima Sideboard and after assembling the sideboard, I was shocked by the poor quality of the item, especially considering the high price I paid for it. I contacted the Superbalist team via email to enquire whether I could return the assembled sideboard for a full refund. I specifically asked whether it could be returned fully assembled, and I was explicitly assured that this was acceptable. Based on this confirmation, I proceeded with the return, and the sideboard was collected. To my absolute frustration, I subsequently received an email informing me that the item was deemed "not saleable" because it had been assembled. How can Superbalist confirm in writing that an assembled item can be returned, arrange for its collection, and then reject the return for that very same reason? This is completely contradictory, misleading, and an unacceptable way to treat a paying customer. I followed the instructions and proceeded based on the information provided by Superbalist's own team. Both the quality of the product and the customer service have been extremely disappointing. For the price charged, I expected a much better-quality product and a far more professional and reliable returns process. I am incredibly frustrated with how this has been handled. Superbalist needs to take accountability for the information its team provides and honour the return arrangement that was confirmed to me.