Terrible service

Terrible service and the call center is useless. They incorrectly delivered my package on Friday 9th of Oct at 8.30am to someone else. I called and emailed since then trying to get them to pick it up and deliver to me. They keep saying that they cannot get hold of the delivery branch since Friday. And to make matters worse, the lady that has my package does not want to give it back to me. She called saying she has it but now refused to give it back. And all Superbalist does it recycle the same excuse over and over again.