Extremely dissatisfied product quality and terrible customer service

I am extremely disappointed with my experience with Superbalist. I ordered the Optima Sideboard and after assembling the sideboard, I was shocked by the poor quality of the item, especially considering the high price I paid for it.

I contacted the Superbalist team via email to enquire whether I could return the assembled sideboard for a full refund. I specifically asked whether it could be returned fully assembled, and I was explicitly assured that this was acceptable. Based on this confirmation, I proceeded with the return, and the sideboard was collected.

To my absolute frustration, I subsequently received an email informing me that the item was deemed "not saleable" because it had been assembled. How can Superbalist confirm in writing that an assembled item can be returned, arrange for its collection, and then reject the return for that very same reason?

This is completely contradictory, misleading, and an unacceptable way to treat a paying customer. I followed the instructions and proceeded based on the information provided by Superbalist's own team.

Both the quality of the product and the customer service have been extremely disappointing. For the price charged, I expected a much better-quality product and a far more professional and reliable returns process.

I am incredibly frustrated with how this has been handled. Superbalist needs to take accountability for the information its team provides and honour the return arrangement that was confirmed to me.