REFUND!

Appalling Service: Received Empty Package and Customer Support is Threatening to Block My Account

I am writing this review to escalate a severe issue regarding Order [#***]. I received my package from Superbalist, but upon opening it, the box was completely empty.

I immediately contacted Superbalist support and provided clear photographic evidence of the packaging. Instead of investigating their warehouse weight logs or their courier partner for transit theft, customer support has refused to help. Shockingly, they are now accusing me of making a false claim and are actively threatening to block my account for exercising my consumer rights.

Under Sections 55 and 56 of the South African Consumer Protection Act (CPA), a retailer is legally responsible for ensuring that the goods purchased are actually delivered to the consumer. Threatening to terminate a customer's account to avoid investigating a failed delivery is unacceptable.

I am a legitimate paying customer who received absolutely nothing for my money. I demand that a senior manager or a member of the executive escalations team reviews this case, checks the courier's recorded transit weights, and issues a full refund immediately.

If this is not resolved promptly, I will be forced to finalize my dispute with the Consumer Goods and Services Ombud (CGSO) and proceed with a bank chargeback for goods not received.

Superbalist Reference Number:***