Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Studio 88 presents a sharply divided experience. A recurring theme is stores telling customers there is no cash available to process a refund, sending them back repeatedly or between branches. Product durability complaints on sneakers, bags and apparel are frequent. Against this, head office customer care agents are repeatedly named and praised for resolving stubborn cases quickly and with genuine care.
Top Strengths:
- •Customer Service & Support: Head office and client care agents including Jayson Irwin, Rencia Phillip, Roxanne, Maria Risimati and Makhosonke Nkosi are celebrated by name for fast, empathetic follow through, alongside standout store staff such as Ross, Tarquin Cotton and Nondumiso.
Replied to 86% of negative reviews
Reply time on negative reviews: 56h 59m
TrustIndex
3.5
Â
Ranking
#2
in Fashion & Clothing
Reply Time
55h 24m
Â
NPS Score
-58
Recommended: Unlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 56h 59m
Nov '25 - Oct '26
Frequently Asked Questions About Studio 88
What do customers say about Studio 88?
Based on recent customer reviews, Studio 88 presents a sharply divided experience. A recurring theme is stores telling customers there is no cash available to process a refund, sending them back repeatedly or between branches. Product durability complaints on sneakers, bags and apparel are frequent. Against this, head office customer care agents are repeatedly named and praised for resolving stubborn cases quickly and with genuine care.
What is Studio 88's biggest strength?
Studio 88's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Head office and client care agents including Jayson Irwin, Rencia Phillip, Roxanne, Maria Risimati and Makhosonke Nkosi are celebrated by name for fast, empathetic follow through, alongside standout store staff such as Ross, Tarquin Cotton and Nondumiso.
What are the most common complaints about Studio 88?
The most common complaint about Studio 88, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Customers describe Nike, Adidas and Puma footwear peeling, cracking or looking worn after a single wear, jeans ripping on first use, bag straps failing and logos lifting. Suppliers are blamed while shoppers feel the price paid was wasted.
How does Studio 88 compare to other Fashion & Clothing companies?
Studio 88 scores 1.7 out of 5 on Hellopeter's AI analysis of service quality in Fashion & Clothing, compared to the Fashion & Clothing industry average of 1.3. Their strongest theme is In-Store Service (2.9); their weakest is Returns & Refunds (1). The top AI-rated Fashion & Clothing business on Hellopeter is Shoebox Online (2.9). How is the AI Score calculated? →
Is Studio 88 trustworthy?
Studio 88 has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 75 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 56 hours 59 min. Hellopeter has tracked Studio 88 across 708 total reviews. How is the TrustIndex calculated? →
Recent reviews (75)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I bought 2 t-shirts at Eastgate mall one for pirates which cost R1299 and one for chiefs which co...
I bought 2 t-shirts at Eastgate mall one for pirates which cost R1299 and one for chiefs which cost R750 so I took them back because of some reasons and asked for return so they told to leave my *** they'll send the money yesterday but nothing and today I call them still they said they short with money they'll deposit my money around 1/2 o'clock and it's 6 now still nothing.
1 reviews | Active since Oct 2026
I bought 2 t-shirts at Eastgate mall one for pirates which cost R1299 and one for chiefs which co...
I bought 2 t-shirts at Eastgate mall one for pirates which cost R1299 and one for chiefs which cost R750 so I took them back because of some reasons and asked for return so they told to leave my *** they'll send the money yesterday but nothing and today I call them still they said they short with money they'll deposit my money around 1/2 o'clock and it's 6 now still nothing.
1 reviews | Active since Oct 2026
Terrible service
I am writing to express my extreme dissatisfaction with the service I received regarding an Arsenal jersey purchased in March. Within months of purchase, the printing on the jersey began to peel off, resembling a sticker that was coming unstuck. This is unacceptable quality for an item purchased so recently. Upon returning the jersey to the store, I was initially told it would be sent to the manufacturer for assessment. However, I was later informed that an exchange or refund would not be possible, with the reason given being that the item was older than six months. This policy seems unreasonable, especially given the clear evidence of a potential manufacturing defect that has only become apparent recently. My escalation to Jason, who identified himself as high management, yielded no positive resolution. He stated he had not physically seen the jersey, only pictures and based on his opinion, the *** policy was not followed to take care of the jersey. Furthermore, he indicated that the item had not even been sent to the manufacturer for assessment, contradicting the initial information provided. This lack of physical inspection and the dismissal of a clear product issue are deeply disappointing and suggest a disregard for customer satisfaction and product quality. I expect a fair resolution to this matter.
1 reviews | Active since Oct 2026
Terrible service
I am writing to express my extreme dissatisfaction with the service I received regarding an Arsenal jersey purchased in March. Within months of purchase, the printing on the jersey began to peel off, resembling a sticker that was coming unstuck. This is unacceptable quality for an item purchased so recently. Upon returning the jersey to the store, I was initially told it would be sent to the manufacturer for assessment. However, I was later informed that an exchange or refund would not be possible, with the reason given being that the item was older than six months. This policy seems unreasonable, especially given the clear evidence of a potential manufacturing defect that has only become apparent recently. My escalation to Jason, who identified himself as high management, yielded no positive resolution. He stated he had not physically seen the jersey, only pictures and based on his opinion, the *** policy was not followed to take care of the jersey. Furthermore, he indicated that the item had not even been sent to the manufacturer for assessment, contradicting the initial information provided. This lack of physical inspection and the dismissal of a clear product issue are deeply disappointing and suggest a disregard for customer satisfaction and product quality. I expect a fair resolution to this matter.
1 reviews | Active since Sept 2026
I need a, refund or another pear of shoes same size
21 September 2026 bought a pear of white nike sneakers finding out that there' was a deflection on my right foot when am, wearing on 22,September 2026 i try to returned it they told me that when they check it on theirs physically inspection they dnt see anything and the shoes are being dirty they can't help me My question is how, did they check the deflection because its only me that i felt that deflection on my right foot so can u please *** to help me in this matter to be resolved i need another per of shoes same side or refund Its, second time i write this Review i didn't find any feedback coming from You Hellopeter please assist me
1 reviews | Active since Sept 2026
I need a, refund or another pear of shoes same size
21 September 2026 bought a pear of white nike sneakers finding out that there' was a deflection on my right foot when am, wearing on 22,September 2026 i try to returned it they told me that when they check it on theirs physically inspection they dnt see anything and the shoes are being dirty they can't help me My question is how, did they check the deflection because its only me that i felt that deflection on my right foot so can u please *** to help me in this matter to be resolved i need another per of shoes same side or refund Its, second time i write this Review i didn't find any feedback coming from You Hellopeter please assist me
1 reviews | Active since Sept 2026
They were not following the rules and the regulations of cpa
I buy a per of shoes needed a, refund because the one side of shoes have a deflection but they denied my refund because saying the shoes is dirty So what about the deflection because its hurting me i only wear that, shoe for only one day
1 reviews | Active since Sept 2026
They were not following the rules and the regulations of cpa
I buy a per of shoes needed a, refund because the one side of shoes have a deflection but they denied my refund because saying the shoes is dirty So what about the deflection because its hurting me i only wear that, shoe for only one day
1 reviews | Active since Sept 2020
Bad experience at Studio 88
Studio 88 is the worste I've bought a pair of Nike sneakers and asked them to exchange it for a bigger size. They insisted I had worn the takkies . I contacted there regional office and the manager was surposed to exchange it for me with no further details. They are absolutely useless . I would advice the public not to buy at this shop. There service is terrible 😔 They have real *********** people working there . I fitted the display on an dasked for the same size and the gave me a size Smaller. When I had fitted it on and just walked for a while I noticed it was to small . I returned it and the insisted I had worn the takkies . The shop at the Glen is no good. Maybe if they put the music off then they will be able to there Work properly .I will never shop there again. Not even sure if there product are real or counterfeit .
1 reviews | Active since Sept 2020
Bad experience at Studio 88
Studio 88 is the worste I've bought a pair of Nike sneakers and asked them to exchange it for a bigger size. They insisted I had worn the takkies . I contacted there regional office and the manager was surposed to exchange it for me with no further details. They are absolutely useless . I would advice the public not to buy at this shop. There service is terrible 😔 They have real *********** people working there . I fitted the display on an dasked for the same size and the gave me a size Smaller. When I had fitted it on and just walked for a while I noticed it was to small . I returned it and the insisted I had worn the takkies . The shop at the Glen is no good. Maybe if they put the music off then they will be able to there Work properly .I will never shop there again. Not even sure if there product are real or counterfeit .
1 reviews | Active since Aug 2019
Orlando Pirates T-Shirt Quality Issue
I am extremely disappointed with the way my complaint regarding an Orlando Pirates T-shirt has been handled. I purchased an Orlando Pirates T-shirt from the Mall of the South in January 2026. After only a few months of normal use, the printed design on the front of the T-shirt began peeling and deteriorating significantly. I reported the matter to the retailer and provided photographs showing the condition of the garment. Instead of properly addressing the quality and durability concern, I was advised that Section 56(2) of the Consumer Protection Act refers to a six-month period and that this period has passed. While I acknowledge the wording of Section 56(2), I find the response concerning because my complaint is about the quality and reasonable durability of the product. The T-shirt has deteriorated considerably after a relatively short period, and I expected a branded garment of this nature to last substantially longer than this. The response also raises a very concerning question: Does this mean that the retailer considers the expected lifespan of the T-shirt’s print to be less than six months? If so, this is extremely concerning to me as a consumer. If a customer purchases an Adidas-branded Orlando Pirates shirt, there is a reasonable expectation that the product will be manufactured to an appropriate standard and will be reasonably durable. I would also like to know whether Adidas is aware that one of its branded products is deteriorating in this manner after only a few months, and whether Orlando Pirates, as the club whose branding is featured on the product, is aware of the quality concerns being raised by customers. I am not asking for special treatment. I am asking for a reasonable resolution to a product that I believe has failed to meet the quality and durability I would reasonably expect. I am therefore requesting that the matter be properly investigated and that I be offered either a full refund or a replacement T-shirt. I would also appreciate clarity on whether this is considered normal wear and tear and, if so, what the expected lifespan of the printed design is according to the manufacturer. I have photographs of the T-shirt and correspondence regarding my complaint available as supporting evidence. I hope the matter can be escalated and resolved fairly rather than simply being dismissed based on the six-month provision. I would appreciate a proper response addressing the quality of the product, rather than only referring to the six-month period.
1 reviews | Active since Aug 2019
Orlando Pirates T-Shirt Quality Issue
I am extremely disappointed with the way my complaint regarding an Orlando Pirates T-shirt has been handled. I purchased an Orlando Pirates T-shirt from the Mall of the South in January 2026. After only a few months of normal use, the printed design on the front of the T-shirt began peeling and deteriorating significantly. I reported the matter to the retailer and provided photographs showing the condition of the garment. Instead of properly addressing the quality and durability concern, I was advised that Section 56(2) of the Consumer Protection Act refers to a six-month period and that this period has passed. While I acknowledge the wording of Section 56(2), I find the response concerning because my complaint is about the quality and reasonable durability of the product. The T-shirt has deteriorated considerably after a relatively short period, and I expected a branded garment of this nature to last substantially longer than this. The response also raises a very concerning question: Does this mean that the retailer considers the expected lifespan of the T-shirt’s print to be less than six months? If so, this is extremely concerning to me as a consumer. If a customer purchases an Adidas-branded Orlando Pirates shirt, there is a reasonable expectation that the product will be manufactured to an appropriate standard and will be reasonably durable. I would also like to know whether Adidas is aware that one of its branded products is deteriorating in this manner after only a few months, and whether Orlando Pirates, as the club whose branding is featured on the product, is aware of the quality concerns being raised by customers. I am not asking for special treatment. I am asking for a reasonable resolution to a product that I believe has failed to meet the quality and durability I would reasonably expect. I am therefore requesting that the matter be properly investigated and that I be offered either a full refund or a replacement T-shirt. I would also appreciate clarity on whether this is considered normal wear and tear and, if so, what the expected lifespan of the printed design is according to the manufacturer. I have photographs of the T-shirt and correspondence regarding my complaint available as supporting evidence. I hope the matter can be escalated and resolved fairly rather than simply being dismissed based on the six-month provision. I would appreciate a proper response addressing the quality of the product, rather than only referring to the six-month period.
1 reviews | Active since Sept 2026
Unhappy customer
27 July 2026, I purchased a pair of Puma shoes from your Promenade Mall branch. On 27 August 2026 I returned the shoes to your Claremont branch because of stitching is coming loose The staff at Claremont accepted the return and advised that I would receive feedback. However, to date, I have not received any call, SMS, or update regarding a refund, exchange, or the status of the shoes. It has now been over 2 week.
1 reviews | Active since Sept 2026
Unhappy customer
27 July 2026, I purchased a pair of Puma shoes from your Promenade Mall branch. On 27 August 2026 I returned the shoes to your Claremont branch because of stitching is coming loose The staff at Claremont accepted the return and advised that I would receive feedback. However, to date, I have not received any call, SMS, or update regarding a refund, exchange, or the status of the shoes. It has now been over 2 week.
1 reviews | Active since Sept 2026
Bad service from carnival mall store manager
Why a my rating the review that was not attended it 0, 0000
1 reviews | Active since Sept 2026
Bad service from carnival mall store manager
Why a my rating the review that was not attended it 0, 0000