Terrible service

I am writing to express my extreme dissatisfaction with the service I received regarding an Arsenal jersey purchased in March. Within months of purchase, the printing on the jersey began to peel off, resembling a sticker that was coming unstuck. This is unacceptable quality for an item purchased so recently.

Upon returning the jersey to the store, I was initially told it would be sent to the manufacturer for assessment. However, I was later informed that an exchange or refund would not be possible, with the reason given being that the item was older than six months. This policy seems unreasonable, especially given the clear evidence of a potential manufacturing defect that has only become apparent recently.

My escalation to Jason, who identified himself as high management, yielded no positive resolution. He stated he had not physically seen the jersey, only pictures and based on his opinion, the *** policy was not followed to take care of the jersey. Furthermore, he indicated that the item had not even been sent to the manufacturer for assessment, contradicting the initial information provided. This lack of physical inspection and the dismissal of a clear product issue are deeply disappointing and suggest a disregard for customer satisfaction and product quality. I expect a fair resolution to this matter.