Based on recent customer reviews, Standard Bank is described as an institution where routine banking tasks stall for weeks or months. Frozen accounts, unresolved unauthorised transaction claims and unanswered escalations dominate the feedback. Individual branch consultants earn genuine praise by name, yet customers consistently report that one helpful person cannot offset the delays and dead ends experienced across departments.
Top Strengths:
- •Staff & Branch Experience: The strongest area, driven almost entirely by individual consultants named in reviews for patience and initiative. Staff & Branch Experience (1.3) still sits low because long queues, redirected customers and dismissive front desk conduct feature far more often than the praise.
Replied to 98% of negative reviews
Reply time on negative reviews: 2h 25m
TrustIndex
3.4
Ranking
#3
in Banking
Reply Time
2h 25m
NPS Score
-58
Recommended: Unlikely
Replied to 98% of negative reviews
Reply time on negative reviews: 2h 25m
Nov '25 - Oct '26
Frequently Asked Questions About Standard Bank
What do customers say about Standard Bank?
Based on recent customer reviews, Standard Bank is described as an institution where routine banking tasks stall for weeks or months. Frozen accounts, unresolved unauthorised transaction claims and unanswered escalations dominate the feedback. Individual branch consultants earn genuine praise by name, yet customers consistently report that one helpful person cannot offset the delays and dead ends experienced across departments.
What is Standard Bank's biggest strength?
Standard Bank's biggest strength, according to Hellopeter's AI analysis, is Staff & Branch Experience. The strongest area, driven almost entirely by individual consultants named in reviews for patience and initiative. Staff & Branch Experience (1.3) still sits low because long queues, redirected customers and dismissive front desk conduct feature far more often than the praise.
What are the most common complaints about Standard Bank?
The most common complaint about Standard Bank, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. The weakest theme. Customer Service & Communication (0.8) reflects long hold times on paid airtime, dropped calls, promised callbacks that never arrive and repeated assurances that a matter has been escalated without any written outcome ever following.
How does Standard Bank compare to other Banking companies?
Standard Bank scores 1 out of 5 on Hellopeter's AI analysis of service quality in Banking, compared to the Banking industry average of 1.3. Their strongest theme is Branch Experience (1.3); their weakest is Customer Service (0.8). The top AI-rated Banking business on Hellopeter is GoTyme Bank | Formerly TymeBank (3.1). How is the AI Score calculated? →
Is Standard Bank trustworthy?
Standard Bank has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 3,181 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 2 hours 25 min. Hellopeter has tracked Standard Bank across 53,121 total reviews. How is the TrustIndex calculated? →
Recent reviews (3,181)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2023
ADDING POLICIES TO YOUR PROFILE WITHOUT YOUR CONSENT
*** Your 2026 Pricing Information WHAT ON EARTH IS THIS!? How can you just add policies to customer's profiles without their consent!? Wow you're taking BIG CHANCES! CANCEL IMMEDIATELY OR ILL MOVE TO ***, no problem
1 reviews | Active since Dec 2023
ADDING POLICIES TO YOUR PROFILE WITHOUT YOUR CONSENT
*** Your 2026 Pricing Information WHAT ON EARTH IS THIS!? How can you just add policies to customer's profiles without their consent!? Wow you're taking BIG CHANCES! CANCEL IMMEDIATELY OR ILL MOVE TO ***, no problem
1 reviews | Active since Jun 2020
Standard Bank Double Standards
I have a student loan and changed by banking details and was told to go into the bank to change the details, however i do not have the time to go in i sent *** to customer service to assist to no avail, in the interim an idiot phones my work and discloses my personal information, If standard bank speaks of security reasons how is this practice ethical.
1 reviews | Active since Jun 2020
Standard Bank Double Standards
I have a student loan and changed by banking details and was told to go into the bank to change the details, however i do not have the time to go in i sent *** to customer service to assist to no avail, in the interim an idiot phones my work and discloses my personal information, If standard bank speaks of security reasons how is this practice ethical.
1 reviews | Active since Oct 2024
Horrible service
Horrible service recieved from Samatha Brothers The lady has messed up my account and my name in a very horrible manner.After a very long journey from Samantha trying to make a payment arrangement for 2 months .i was approached by debt review last year and was paying the account through them . i heard terrible stories that the debt review does not help with our debt i than decided to contact standard bank to check if they are being paid and i was told that the are not getting any payment they are only getting a 1000 which they did not agree with the debt review ,which led to the account being in earres .i than asked that can i make arrnagement with them as i was ****** and they were also recieving payments from the debt review ,my account was than handed over to samantha to assist who started by offering me to pay 14000 every month told her that i cant afford fit ,she than asked that i write a motivational letter and send my payslips and bank statements i did and the proposed payment arrangement was declined ,i was than given an option for easysell ,settle the amount we agreed that she will give me a call on monday which she did not ,i called her and she said on the 3 option given i need to decide on the same day she sent the account to the attorneys ,she decided for me ,i knew she was trouble she aleays reffered me to incorrect deprtments to ensure that i loose this matter ,Samantha messed up my life she is a **** ,i believe she is working with someone to take peoples cars and sell them ,can management interven and assist.\if they also not part of the skeem
1 reviews | Active since Oct 2024
Horrible service
Horrible service recieved from Samatha Brothers The lady has messed up my account and my name in a very horrible manner.After a very long journey from Samantha trying to make a payment arrangement for 2 months .i was approached by debt review last year and was paying the account through them . i heard terrible stories that the debt review does not help with our debt i than decided to contact standard bank to check if they are being paid and i was told that the are not getting any payment they are only getting a 1000 which they did not agree with the debt review ,which led to the account being in earres .i than asked that can i make arrnagement with them as i was ****** and they were also recieving payments from the debt review ,my account was than handed over to samantha to assist who started by offering me to pay 14000 every month told her that i cant afford fit ,she than asked that i write a motivational letter and send my payslips and bank statements i did and the proposed payment arrangement was declined ,i was than given an option for easysell ,settle the amount we agreed that she will give me a call on monday which she did not ,i called her and she said on the 3 option given i need to decide on the same day she sent the account to the attorneys ,she decided for me ,i knew she was trouble she aleays reffered me to incorrect deprtments to ensure that i loose this matter ,Samantha messed up my life she is a **** ,i believe she is working with someone to take peoples cars and sell them ,can management interven and assist.\if they also not part of the skeem
1 reviews | Active since Nov 2020
********** deduction on my credit card
I have noticed a ********** debit order of R122.44 on my credit card on September 22, 2026 for "CR PROTECTION POLICY ". I have never subscribed to such a policy. This is a ********** transaction on my credit card. I have sent several emails to notify SB on this *****, I'm currently overseas and I can't visit a branch to resolve it. The reply I received from SB handle (***) is that "they closed my case because I lodged it at a wrong department ". Is it not common sense for an employee to transfer the case to the relevant department? I have sent several other emails to SB but no reply. I'm highly disappointed in SB.
1 reviews | Active since Nov 2020
********** deduction on my credit card
I have noticed a ********** debit order of R122.44 on my credit card on September 22, 2026 for "CR PROTECTION POLICY ". I have never subscribed to such a policy. This is a ********** transaction on my credit card. I have sent several emails to notify SB on this *****, I'm currently overseas and I can't visit a branch to resolve it. The reply I received from SB handle (***) is that "they closed my case because I lodged it at a wrong department ". Is it not common sense for an employee to transfer the case to the relevant department? I have sent several other emails to SB but no reply. I'm highly disappointed in SB.
1 reviews | Active since Mar 2012
Really Bad Service
I have asked for an account to be closed in March 2026 and cannot believe that this matter is still unresolved. The incompetence in handling this matter is dismaying (politely put). What should I do next? It is unbelievable that I must send several emails every so often asking for feedback. ***;***; ***
1 reviews | Active since Mar 2012
Really Bad Service
I have asked for an account to be closed in March 2026 and cannot believe that this matter is still unresolved. The incompetence in handling this matter is dismaying (politely put). What should I do next? It is unbelievable that I must send several emails every so often asking for feedback. ***;***; ***
1 reviews | Active since Oct 2026
Ms
On the 28 of September there was Storm and our ceiling fall due to water that got through the roofing, water damaged our beds, Television. Called the insurance it took them the hole week before they send their guy after 5 days then after sent the second guy to come an access then on the 15 of October I get a call to say they have rejected the claim they won't pay
1 reviews | Active since Oct 2026
Ms
On the 28 of September there was Storm and our ceiling fall due to water that got through the roofing, water damaged our beds, Television. Called the insurance it took them the hole week before they send their guy after 5 days then after sent the second guy to come an access then on the 15 of October I get a call to say they have rejected the claim they won't pay
1 reviews | Active since Nov 2014
Standard Bank Home Loans & Hello Peter Team – IT3(b) Certificate Still Outstanding After One Week
Dear Standard Bank Hello Peter Team and Home Loans Department, I am disappointed with the lack of resolution regarding my request for an IT3(b) certificate for my home loan. The complaint was initially raised on Hello Peter a week ago. The last response received from the Standard Bank Hello Peter Team was: "Dear Customer, Thank you for your message. Our team will contact you on a weekday between 08:00 and 13:00, as per your request. Thank you. Kind regards, Standard Bank Hello Peter Team" Unfortunately, despite this response, the request remains unresolved, and the assistance needed has not been provided. A similar request was made to another bank, which assisted within one day. It is disappointing that Standard Bank has taken a week without resolving this matter or providing a clear solution. As I currently live outside South Africa, visiting a branch is not an option, and remote assistance is required. The Hello Peter Team and Home Loans Department are requested to take ownership of this matter, confirm the correct process, and arrange for the IT3(b) certificate to be issued as soon as possible. A meaningful response and a clear resolution would be appreciated, rather than further assurances that someone will make contact. Kind regards
1 reviews | Active since Nov 2014
Standard Bank Home Loans & Hello Peter Team – IT3(b) Certificate Still Outstanding After One Week
Dear Standard Bank Hello Peter Team and Home Loans Department, I am disappointed with the lack of resolution regarding my request for an IT3(b) certificate for my home loan. The complaint was initially raised on Hello Peter a week ago. The last response received from the Standard Bank Hello Peter Team was: "Dear Customer, Thank you for your message. Our team will contact you on a weekday between 08:00 and 13:00, as per your request. Thank you. Kind regards, Standard Bank Hello Peter Team" Unfortunately, despite this response, the request remains unresolved, and the assistance needed has not been provided. A similar request was made to another bank, which assisted within one day. It is disappointing that Standard Bank has taken a week without resolving this matter or providing a clear solution. As I currently live outside South Africa, visiting a branch is not an option, and remote assistance is required. The Hello Peter Team and Home Loans Department are requested to take ownership of this matter, confirm the correct process, and arrange for the IT3(b) certificate to be issued as soon as possible. A meaningful response and a clear resolution would be appreciated, rather than further assurances that someone will make contact. Kind regards
1 reviews | Active since Oct 2024
Please Help very urgent!
Hello, I received a payment of 11,585 on 26th. It was a P2P trade that was paid to my bank. I spoke to the ***** and they told me to provide the POP alongside with an affidavit which I did and submitted. But I haven't heard a word from the bank regarding this and my acc is still locked. I don't have a case number yet. Please help me, I use this account for my day to day activities.
1 reviews | Active since Oct 2024
Please Help very urgent!
Hello, I received a payment of 11,585 on 26th. It was a P2P trade that was paid to my bank. I spoke to the ***** and they told me to provide the POP alongside with an affidavit which I did and submitted. But I haven't heard a word from the bank regarding this and my acc is still locked. I don't have a case number yet. Please help me, I use this account for my day to day activities.