What has Happened to Standard Bank ?

So I get threatened with legal action because of an outstanding amount on a Garage Card that I last used in 2009

I call ***to settle the amount, only to be be told that I have x2 Garage cards that need to be settled

Really? Two Garage cards?…HOW?

Amount 1 for Garage Card 1: R3241.16 Amount 2 for Garage Card 1: R659.80

I pay both these amounts, get the SMS that reflect payment has come of, check account and both amounts have come off

I then ask if I can shut the garage card accounts because I last used the facility 17 years ago (lets not talk about the R30 000 charges over 17 years on a card that I have not used)

Can I SHUT THE CARDS PLEASE:….“Yes sir you can shut them, but please call back tomorrow to cancel the accounts”

This morning I called only to be told that amount 2 (R659.80) has not been settled, BUT IT HAS, my account reflects the same

NO ONE seems to know what is going on at SB, where is the service, especially after I have been a loyal SB customer for so many years

I am truly disappointed

Where to form here?

PS Every day I call the bank and of the 3 different agents I spoke to, each one had a different story...they were not aligned in any way. " Sir you have one card"....."Sir you have 2 cards"......sir this, sir that. ARGHHHHHHHH!!!! are these people not looking at the same screen????????

Seriously considering moving banks!