Sudden Cessation of SMS Notifications for Linked Account

Good day,

I am extremely frustrated with the SMS notification issue on one of my daughters' Standard Bank accounts. I am the legal signatory on both accounts, and both are linked to the same cellphone number. I receive SMS notifications for one account as normal, but the other suddenly stopped yesterday. This clearly shows that my number is not the problem.

My number has been confirmed as correct and the SMS service is active, so I need Standard Bank to investigate the actual cause and resolve this issue remotely. I have debit orders going off the account and need to monitor all incoming and outgoing transactions.

I cannot keep visiting branches, sometimes twice a week, for a problem that should be fixable without me having to come in it was working before and just stopped / I don't have anything blocked also we checked up.

Please escalate this matter to the relevant technical team and provide a proper solution instead of repeating that my number is correct. I need both accounts to send SMS notifications to my number as expected. If Standard Bank cannot resolve this basic service issue, I will seriously consider moving my daughters' accounts to another bank.

I expect this matter to be taken seriously and resolved as soon as possible.