SB customer service

I have been with standard bank all my life and how the customer service declined over the years is laughable.

Firstly tried to close my standard bank account and was denied because I didn't have my *** with me. I had my passport and drivers license but that wasn't enough. My *** was lost so now I had to wait for a new ***, while bank charges piles up!

After 2-3 months I managed to close accounts except for credit account due to a balance that I had to pay. After paying the amount multiple times with different methods as advised by SB, the money never left my account. By this time I had a new settlement amount to pay wich I paid cash at the branch only to be told after spending hours on hold by an advisor that the settlement amount given to me is wrong.

This is unbelievable and I would not recommend this bank to my worst enemy. So disappointing