Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sportsmans Warehouse shows a sharply divided experience. In-store shoppers occasionally praise named staff who go out of their way, yet a dominant recurring theme is failed online fulfilment, unresolved warranty claims on premium sporting goods, and refunds pushed onto gift cards. Customers consistently report chasing customer care for updates that never arrive, with resolution depending on which branch or agent they reach.
Top Strengths:
- •Customer Service & Support: Individual employees stand out. Customers name Tshamelehe at Woodmead, Hope, Menly and Surprise at Menlyn, Laetitia De Lilly at head office and Josephine Malambo for warm, patient help, showing the service culture works when the right person answers.
TrustIndex
2.3
NPS Score
-54
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Sportsmans Warehouse
What do customers say about Sportsmans Warehouse?
Based on recent customer reviews, Sportsmans Warehouse shows a sharply divided experience. In-store shoppers occasionally praise named staff who go out of their way, yet a dominant recurring theme is failed online fulfilment, unresolved warranty claims on premium sporting goods, and refunds pushed onto gift cards. Customers consistently report chasing customer care for updates that never arrive, with resolution depending on which branch or agent they reach.
Is Sportsmans Warehouse trustworthy?
Sportsmans Warehouse has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. Hellopeter has tracked Sportsmans Warehouse across 650 total reviews. How is the TrustIndex calculated? →
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Disappointed with Customer Care
I'm currently dealing with a Garmin replacement and sent through my invoice and proof of payment to customer care. This is after sending it to Garmin but receiving no response. And because SW was handling my case, I decided to ask them what happens next. I received a response from Cami that just forwarded my email to SW, provided a *** and instructed to remove Customer Care from future correspondence. No acknowledgement of the documents received, no explanation of the next steps, no indication of timelines, and no actual answer to my question. As a customer, I don't think it's unreasonable to expect clear communication, basic courtesy and some guidance through a replacement process. Instead, I've been left feeling like following up on my own issue is an inconvenience. The issue isn't necessarily that a replacement process takes time; it's how poorly the process is being communicated and managed. I hope this improves, but so far the experience has been disappointing.
1 reviews | Active since Oct 2026
Disappointed with Customer Care
I'm currently dealing with a Garmin replacement and sent through my invoice and proof of payment to customer care. This is after sending it to Garmin but receiving no response. And because SW was handling my case, I decided to ask them what happens next. I received a response from Cami that just forwarded my email to SW, provided a *** and instructed to remove Customer Care from future correspondence. No acknowledgement of the documents received, no explanation of the next steps, no indication of timelines, and no actual answer to my question. As a customer, I don't think it's unreasonable to expect clear communication, basic courtesy and some guidance through a replacement process. Instead, I've been left feeling like following up on my own issue is an inconvenience. The issue isn't necessarily that a replacement process takes time; it's how poorly the process is being communicated and managed. I hope this improves, but so far the experience has been disappointing.
1 reviews | Active since Oct 2024
Horrible
I dud my research online and it said sportsmans does take an *** account . I went there from home to buy using my *** account the lady didn't bother checking with the system whether they do take an *** account. She wasn't the cashier I just didn't get her name but she was very rude with me as much as I kept telling her that I did my research she just told me that she won't be able to assist me without even trying
1 reviews | Active since Oct 2024
Horrible
I dud my research online and it said sportsmans does take an *** account . I went there from home to buy using my *** account the lady didn't bother checking with the system whether they do take an *** account. She wasn't the cashier I just didn't get her name but she was very rude with me as much as I kept telling her that I did my research she just told me that she won't be able to assist me without even trying
1 reviews | Active since Aug 2025
Terrible
Today at this sportsman warehouse. I have had a terrible experience. Went in looked around. Then as i exit these two guys standing and laughi g it looked like they were cracking a joke about me as i exited. I then stood and asked is there a problem. He rep**** no there isnt. Hes suppose to be a security now he and this guy of the store were lauging and having a ball on my expense. Terrible service they make you feel like trash. Not a very good expeience it was unpleasant and discriminating. It hapened at sportsman warehouse by hendrik potgieter never supporting them aver again. So the clientel leaves they dont think its our money paying there salary.
1 reviews | Active since Aug 2025
Terrible
Today at this sportsman warehouse. I have had a terrible experience. Went in looked around. Then as i exit these two guys standing and laughi g it looked like they were cracking a joke about me as i exited. I then stood and asked is there a problem. He rep**** no there isnt. Hes suppose to be a security now he and this guy of the store were lauging and having a ball on my expense. Terrible service they make you feel like trash. Not a very good expeience it was unpleasant and discriminating. It hapened at sportsman warehouse by hendrik potgieter never supporting them aver again. So the clientel leaves they dont think its our money paying there salary.
1 reviews | Active since Sept 2026
POOR SERVICE
Sportmans warehouse Kimberley North Cape Mall extremely bad service.I brougt my racket to be restrung on the 8th of September after 10am.The told me my racket will be ready for collection the next day the 9th September.On the 9th of September I went to collect my racket at 5pm.Where I found my racket still in the same condition not touched yet.Extremely poor service!
1 reviews | Active since Sept 2026
POOR SERVICE
Sportmans warehouse Kimberley North Cape Mall extremely bad service.I brougt my racket to be restrung on the 8th of September after 10am.The told me my racket will be ready for collection the next day the 9th September.On the 9th of September I went to collect my racket at 5pm.Where I found my racket still in the same condition not touched yet.Extremely poor service!
1 reviews | Active since Feb 2023
Refusal to exchange compression saying I damaged when fitting them
Bought compression socks my size and tried to return them and told they damaged they could accept them after I just tried them on and felt they were too tight for 350 rands and wanted a size higher 10-12. Just has ankle ORIF and that was supposed to help with swelling on my ankle.
1 reviews | Active since Feb 2023
Refusal to exchange compression saying I damaged when fitting them
Bought compression socks my size and tried to return them and told they damaged they could accept them after I just tried them on and felt they were too tight for 350 rands and wanted a size higher 10-12. Just has ankle ORIF and that was supposed to help with swelling on my ankle.
1 reviews | Active since Nov 2015
Good Service
Fantastic service from the Woodmead branch in JHB. From the security guard to the staff on the floor at each department they were very welcoming and friendly and eager to assist me this past Sunday (16-Aug-26). The lady by the name of Tshamelehe was kind and patient while I look for a Raincoat jacket. And yes, I did buy the jacket abit out of my price range but the service was impeccable. Rare nowadays to find service like this and hopefully it keeps up.
1 reviews | Active since Nov 2015
Good Service
Fantastic service from the Woodmead branch in JHB. From the security guard to the staff on the floor at each department they were very welcoming and friendly and eager to assist me this past Sunday (16-Aug-26). The lady by the name of Tshamelehe was kind and patient while I look for a Raincoat jacket. And yes, I did buy the jacket abit out of my price range but the service was impeccable. Rare nowadays to find service like this and hopefully it keeps up.
1 reviews | Active since Dec 2018
R8,000 more than other retailers
Be careful of pricing at Sportsmans Warehouse. I went in to buy a Wahoo kickR V6 Indoor Trainer and it was priced at R24,999. This identical trainer is priced at R16,999 at Cycle Lab, Solomons Cycles, Olympic Cycles and Wahoo Fitness. That is R8,000 more that every other retailer.
1 reviews | Active since Dec 2018
R8,000 more than other retailers
Be careful of pricing at Sportsmans Warehouse. I went in to buy a Wahoo kickR V6 Indoor Trainer and it was priced at R24,999. This identical trainer is priced at R16,999 at Cycle Lab, Solomons Cycles, Olympic Cycles and Wahoo Fitness. That is R8,000 more that every other retailer.
1 reviews | Active since May 2026
******* Sports Retailer
The story is true. Do not purchase cricket equipment from this retailer. You will pay dearly due to low quality good. Bought an 11k+ Kookaburra Ghost Pro 1.0. When it was delivered I took it to have it prepared, oiled and knocked in. The importers of SG told me that the bat was far too dry due to it standing a long time somewhere in a warehouse. They can’t assure whether it will last. After a few training sessions they proofed to be correct and the bat showed surface cracks and an awful ping during use. I will write the bat off as a loss and buy a new one from Kookaburra themselves as I have already done with far superior quality of bats arriving. Just an absolute no go!!
1 reviews | Active since May 2026
******* Sports Retailer
The story is true. Do not purchase cricket equipment from this retailer. You will pay dearly due to low quality good. Bought an 11k+ Kookaburra Ghost Pro 1.0. When it was delivered I took it to have it prepared, oiled and knocked in. The importers of SG told me that the bat was far too dry due to it standing a long time somewhere in a warehouse. They can’t assure whether it will last. After a few training sessions they proofed to be correct and the bat showed surface cracks and an awful ping during use. I will write the bat off as a loss and buy a new one from Kookaburra themselves as I have already done with far superior quality of bats arriving. Just an absolute no go!!