Disappointed with Customer Care

I'm currently dealing with a Garmin replacement and sent through my invoice and proof of payment to customer care. This is after sending it to Garmin but receiving no response. And because SW was handling my case, I decided to ask them what happens next. I received a response from Cami that just forwarded my email to SW, provided a *** and instructed to remove Customer Care from future correspondence.

No acknowledgement of the documents received, no explanation of the next steps, no indication of timelines, and no actual answer to my question.

As a customer, I don't think it's unreasonable to expect clear communication, basic courtesy and some guidance through a replacement process. Instead, I've been left feeling like following up on my own issue is an inconvenience.

The issue isn't necessarily that a replacement process takes time; it's how poorly the process is being communicated and managed.

I hope this improves, but so far the experience has been disappointing.