Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sleepmasters is described by customers as a retailer where the in store buying experience is often pleasant but everything after payment breaks down. Recurring themes are missed delivery dates, mattresses that sag or creak within weeks, and refund or exchange requests that stall for months. Isolated branches and named consultants earn genuine praise, yet Customer Service and Support (2.4) remains the strongest of a weak set.
Top Strengths:
- •Customer Service & Support: Customer Service and Support (2.4) carries almost all of the positive sentiment. Named consultants such as Thembelihle, Nazli, Mimi, Grace and Zima are celebrated for patient, knowledgeable in store guidance, though head office and call centre handling of complaints drags the theme down sharply.
TrustIndex
2.1
NPS Score
-88
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Sleepmasters
What do customers say about Sleepmasters?
Based on recent customer reviews, Sleepmasters is described by customers as a retailer where the in store buying experience is often pleasant but everything after payment breaks down. Recurring themes are missed delivery dates, mattresses that sag or creak within weeks, and refund or exchange requests that stall for months. Isolated branches and named consultants earn genuine praise, yet Customer Service and Support (2.4) remains the strongest of a weak set.
What is Sleepmasters's biggest strength?
Sleepmasters's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service and Support (2.4) carries almost all of the positive sentiment. Named consultants such as Thembelihle, Nazli, Mimi, Grace and Zima are celebrated for patient, knowledgeable in store guidance, though head office and call centre handling of complaints drags the theme down sharply.
What are the most common complaints about Sleepmasters?
The most common complaint about Sleepmasters, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns and Consumer Rights (0.6) is the weakest theme. Customers describe refunds promised in seven to fourteen days stretching past a month, repeat replacements with identical defects, claims declined over stains or comfort, and frequent escalation to the CGSO or Ombudsman.
Is Sleepmasters trustworthy?
Sleepmasters has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 306 reviews in the last 12 months. Hellopeter has tracked Sleepmasters across 1,532 total reviews. How is the TrustIndex calculated? →
Recent reviews (306)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Terrible
I did a laybey at sleepmasters August then something came up I had to cancele the laybey I did the cancelation. I was told to wait for 7 to 14 working days,however now its been 21 days I haven't received my money back. When you call head office they always say payment is processed. Terrible customer service.
1 reviews | Active since Oct 2026
Terrible
I did a laybey at sleepmasters August then something came up I had to cancele the laybey I did the cancelation. I was told to wait for 7 to 14 working days,however now its been 21 days I haven't received my money back. When you call head office they always say payment is processed. Terrible customer service.
1 reviews | Active since Aug 2025
Very very poor after market service.
I am waiting for 18 months for my warranty claim to be sorted ,very very poor after market service ,you purchase the bed from Sleepmasters and they then refer you to their suppliers when it comes to a warranty claim and then the suppliers for eg,Restonic doesn't reply to your messages or even get back to you. I don't advise anyone to purchase from Sleepmasters because they don't honour their warranties.
1 reviews | Active since Aug 2025
Very very poor after market service.
I am waiting for 18 months for my warranty claim to be sorted ,very very poor after market service ,you purchase the bed from Sleepmasters and they then refer you to their suppliers when it comes to a warranty claim and then the suppliers for eg,Restonic doesn't reply to your messages or even get back to you. I don't advise anyone to purchase from Sleepmasters because they don't honour their warranties.
1 reviews | Active since May 2022
PATHETIC SERVICE - DO NOT BUY HERE
I purchased a bed from Sleepmasters in July 2026. It was a Cloud Nine Health care bed Queen size. After about a week of having the bed the bed started sagging on both sides of the bed. We reported this to the store and it took them 2 weeks to report is to the supplier. The supplier came out and a inspection was conducted and the store was informed that the bed must be replaced. The process of collecting the bed and bringing the new bed took about 2 weeks. The store did not follow-up with us once, we had to constantly follow-up with the store and had answers like people are on long weekend and we must just wait. To our surprise 2 days after receiving the new bed eventually the same issue occurred and this time it took them a week to report to the Supplier (cloud nine). Once again an assessment was conducted and the store was informed to upgrade our bed. In the letter that the supplier forwarded to the store it states that we must receive an upgrade but there is no mention that we need to pay for that upgrade. When the store came back to us we were informed that we need to pay for this upgrade. We then informed the store that I will not be paying for an upgrade and that we would like to take another make of bed. When then chose the bed that we would like to replace the could nine bed with. The bed we chose is R1500.00 cheaper then the bed that we originally chose. We then asked that the balance be refunded to us, to be informed that that is not possible. I was then informed that we need to choose other items to make up for the price difference, which we did just to be told that they do not have those items. They then sent me what they do have and it is items that I do not want. I then informed the store that there is another bed that I will take and there is a R500.00 difference that I will pay straight away and want them to proceed and have the bed delivered as we have no been sleeping on a broken bed for 3 months. Just to be told oh no I must pay and then it will take 5-7 days for the bed to be delivered. Another 3 days from the day that the supplier instructed them to replace has gone to waste now. When they were taking my one they were very helpful and quick to advise. BUT it was all a SHOW and LIES because their after sales is PATHETIC. I WOULD NOT RECOMMEND ANYONE TO BUY FORM THE IS STORE - SLEEPMASTER WESTTOWN.
1 reviews | Active since May 2022
PATHETIC SERVICE - DO NOT BUY HERE
I purchased a bed from Sleepmasters in July 2026. It was a Cloud Nine Health care bed Queen size. After about a week of having the bed the bed started sagging on both sides of the bed. We reported this to the store and it took them 2 weeks to report is to the supplier. The supplier came out and a inspection was conducted and the store was informed that the bed must be replaced. The process of collecting the bed and bringing the new bed took about 2 weeks. The store did not follow-up with us once, we had to constantly follow-up with the store and had answers like people are on long weekend and we must just wait. To our surprise 2 days after receiving the new bed eventually the same issue occurred and this time it took them a week to report to the Supplier (cloud nine). Once again an assessment was conducted and the store was informed to upgrade our bed. In the letter that the supplier forwarded to the store it states that we must receive an upgrade but there is no mention that we need to pay for that upgrade. When the store came back to us we were informed that we need to pay for this upgrade. We then informed the store that I will not be paying for an upgrade and that we would like to take another make of bed. When then chose the bed that we would like to replace the could nine bed with. The bed we chose is R1500.00 cheaper then the bed that we originally chose. We then asked that the balance be refunded to us, to be informed that that is not possible. I was then informed that we need to choose other items to make up for the price difference, which we did just to be told that they do not have those items. They then sent me what they do have and it is items that I do not want. I then informed the store that there is another bed that I will take and there is a R500.00 difference that I will pay straight away and want them to proceed and have the bed delivered as we have no been sleeping on a broken bed for 3 months. Just to be told oh no I must pay and then it will take 5-7 days for the bed to be delivered. Another 3 days from the day that the supplier instructed them to replace has gone to waste now. When they were taking my one they were very helpful and quick to advise. BUT it was all a SHOW and LIES because their after sales is PATHETIC. I WOULD NOT RECOMMEND ANYONE TO BUY FORM THE IS STORE - SLEEPMASTER WESTTOWN.
1 reviews | Active since Oct 2026
Review of sleep master mabopane square
Best experience at Sleepmaster Mabopane Square. I was helped by Kutloano - excellent customer service! He took time to explain everything, gave me the best options within my budget and was very professional. The store is neat and well managed. Ask for Kutloano when you go there!
1 reviews | Active since Oct 2026
Review of sleep master mabopane square
Best experience at Sleepmaster Mabopane Square. I was helped by Kutloano - excellent customer service! He took time to explain everything, gave me the best options within my budget and was very professional. The store is neat and well managed. Ask for Kutloano when you go there!
1 reviews | Active since Oct 2026
Horrible service at Sleepmasters and refusal of my bed
Sleepmasters refusing equivalent Restonic replacement for out-of-stock sale item (Order ***) I am extremely frustrated with the shocking service from Sleepmasters. On the 12th of this month, I purchased a Restonic double bed set on sale for R4,999. Their promised delivery time was 2–5 days. Since placing my order, I received absolutely zero feedback, and the online tracking system stated my order couldn't be found. When I finally followed up via ***, an e-commerce agent informed me that the bed is being phased out by the supplier and is completely out of stock. It has now been another week with no feedback or delivery updates. Worse yet, the e-commerce agent told me that if I want a replacement, I must choose a different bed at the exact same R4,999 price point, or I will be personally liable to pay the extra cash difference for a better model. This is completely unacceptable. I do not want a refund, I want a bed. There is no standard R5,000 bed that matches the premium quality of the promotional Restonic bed I paid for. Under Section 47 of the Consumer Protection Act (CPA), because Sleepmasters accepted my payment and failed to deliver due to an internal stock error, they are legally required to provide a comparable or better item of equal quality—they cannot force me to pay extra or accept an inferior product. I demand that Sleepmasters Head Office escalates this immediately and swaps my order for an equivalent Restonic double bed model at no extra charge, honoring the price I already paid. Order Number: *** Contact Name: Albertina Sikhaulelo Contact Number: ***
1 reviews | Active since Oct 2026
Horrible service at Sleepmasters and refusal of my bed
Sleepmasters refusing equivalent Restonic replacement for out-of-stock sale item (Order ***) I am extremely frustrated with the shocking service from Sleepmasters. On the 12th of this month, I purchased a Restonic double bed set on sale for R4,999. Their promised delivery time was 2–5 days. Since placing my order, I received absolutely zero feedback, and the online tracking system stated my order couldn't be found. When I finally followed up via ***, an e-commerce agent informed me that the bed is being phased out by the supplier and is completely out of stock. It has now been another week with no feedback or delivery updates. Worse yet, the e-commerce agent told me that if I want a replacement, I must choose a different bed at the exact same R4,999 price point, or I will be personally liable to pay the extra cash difference for a better model. This is completely unacceptable. I do not want a refund, I want a bed. There is no standard R5,000 bed that matches the premium quality of the promotional Restonic bed I paid for. Under Section 47 of the Consumer Protection Act (CPA), because Sleepmasters accepted my payment and failed to deliver due to an internal stock error, they are legally required to provide a comparable or better item of equal quality—they cannot force me to pay extra or accept an inferior product. I demand that Sleepmasters Head Office escalates this immediately and swaps my order for an equivalent Restonic double bed model at no extra charge, honoring the price I already paid. Order Number: *** Contact Name: Albertina Sikhaulelo Contact Number: ***
1 reviews | Active since Oct 2026
Amazing service from Tshepo at Sleepmasters Dlamini Junction! I settled my Lay-by for Bazaruto Restonic on Saturday and it was
Sleepmasters Dlamini Junction, Amazing service from Tshepo at Sleepmasters Dlamini Junction. I settled my lay-by on Saturday, and it was delivered before 9am on Wednesday. Tshepo gave me excellent advice on choosing the right bed for my weight. Professional, fast and friendly. Highly recommended! 5Stars.
1 reviews | Active since Oct 2026
Amazing service from Tshepo at Sleepmasters Dlamini Junction! I settled my Lay-by for Bazaruto Restonic on Saturday and it was
Sleepmasters Dlamini Junction, Amazing service from Tshepo at Sleepmasters Dlamini Junction. I settled my lay-by on Saturday, and it was delivered before 9am on Wednesday. Tshepo gave me excellent advice on choosing the right bed for my weight. Professional, fast and friendly. Highly recommended! 5Stars.
1 reviews | Active since Feb 2024
Poor
Very poor service. We order a bed that they can't deliver.
1 reviews | Active since Feb 2024
Poor
Very poor service. We order a bed that they can't deliver.