Horrible service at Sleepmasters and refusal of my bed

Sleepmasters refusing equivalent Restonic replacement for out-of-stock sale item (Order ***)

I am extremely frustrated with the shocking service from Sleepmasters. On the 12th of this month, I purchased a Restonic double bed set on sale for R4,999. Their promised delivery time was 2–5 days.

Since placing my order, I received absolutely zero feedback, and the online tracking system stated my order couldn't be found. When I finally followed up via ***, an e-commerce agent informed me that the bed is being phased out by the supplier and is completely out of stock. It has now been another week with no feedback or delivery updates.

Worse yet, the e-commerce agent told me that if I want a replacement, I must choose a different bed at the exact same R4,999 price point, or I will be personally liable to pay the extra cash difference for a better model.

This is completely unacceptable. I do not want a refund, I want a bed. There is no standard R5,000 bed that matches the premium quality of the promotional Restonic bed I paid for. Under Section 47 of the Consumer Protection Act (CPA), because Sleepmasters accepted my payment and failed to deliver due to an internal stock error, they are legally required to provide a comparable or better item of equal quality—they cannot force me to pay extra or accept an inferior product.

I demand that Sleepmasters Head Office escalates this immediately and swaps my order for an equivalent Restonic double bed model at no extra charge, honoring the price I already paid. Order Number: *** Contact Name: Albertina Sikhaulelo Contact Number: ***