PATHETIC SERVICE - DO NOT BUY HERE

I purchased a bed from Sleepmasters in July 2026. It was a Cloud Nine Health care bed Queen size. After about a week of having the bed the bed started sagging on both sides of the bed. We reported this to the store and it took them 2 weeks to report is to the supplier. The supplier came out and a inspection was conducted and the store was informed that the bed must be replaced. The process of collecting the bed and bringing the new bed took about 2 weeks. The store did not follow-up with us once, we had to constantly follow-up with the store and had answers like people are on long weekend and we must just wait. To our surprise 2 days after receiving the new bed eventually the same issue occurred and this time it took them a week to report to the Supplier (cloud nine). Once again an assessment was conducted and the store was informed to upgrade our bed. In the letter that the supplier forwarded to the store it states that we must receive an upgrade but there is no mention that we need to pay for that upgrade. When the store came back to us we were informed that we need to pay for this upgrade. We then informed the store that I will not be paying for an upgrade and that we would like to take another make of bed. When then chose the bed that we would like to replace the could nine bed with. The bed we chose is R1500.00 cheaper then the bed that we originally chose. We then asked that the balance be refunded to us, to be informed that that is not possible. I was then informed that we need to choose other items to make up for the price difference, which we did just to be told that they do not have those items. They then sent me what they do have and it is items that I do not want. I then informed the store that there is another bed that I will take and there is a R500.00 difference that I will pay straight away and want them to proceed and have the bed delivered as we have no been sleeping on a broken bed for 3 months. Just to be told oh no I must pay and then it will take 5-7 days for the bed to be delivered. Another 3 days from the day that the supplier instructed them to replace has gone to waste now. When they were taking my one they were very helpful and quick to advise. BUT it was all a SHOW and LIES because their after sales is PATHETIC. I WOULD NOT RECOMMEND ANYONE TO BUY FORM THE IS STORE - SLEEPMASTER WESTTOWN.