Based on recent customer reviews, Sealy is drawing heavy criticism over mattress durability, with buyers reporting sagging, body impressions and sinkholes within weeks or months of purchase, often followed by worsening back pain. Complaints frequently involve retail partners such as Bradlows, OK Furniture, Dial-a-Bed and The Mattress Warehouse, where warranty claims stall, inspections never happen and customers are told to rotate weekly or pay replacement fees. A small minority praise comfort, professionalism and restful sleep on ranges like the Cambria pillow top.
Replied to 88% of negative reviews
Reply time on negative reviews: 117h 4m
TrustIndex
2.7
Ranking
#9
in Furniture & Home
Reply Time
107h 53m
NPS Score
-78
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 117h 4m
Dec '25 - Nov '26
Frequently Asked Questions About Sealy
What do customers say about Sealy?
Based on recent customer reviews, Sealy is drawing heavy criticism over mattress durability, with buyers reporting sagging, body impressions and sinkholes within weeks or months of purchase, often followed by worsening back pain. Complaints frequently involve retail partners such as Bradlows, OK Furniture, Dial-a-Bed and The Mattress Warehouse, where warranty claims stall, inspections never happen and customers are told to rotate weekly or pay replacement fees. A small minority praise comfort, professionalism and restful sleep on ranges like the Cambria pillow top.
Is Sealy trustworthy?
Sealy has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 117 hours 4 min. Hellopeter has tracked Sealy across 276 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Terrible quality with Sealy beds
I purchased a Sealy La Difference Nicci mattress in April 2026, spending over R30,000 because I genuinely believed I was investing in a quality product. Unfortunately, after just two months, the mattress started sinking. I am extremely disappointed and regret spending my hard-earned money on this mattress. For a brand like Sealy, I expected much better quality and durability. A mattress at this price should last for years, not start deteriorating after only two months. The quality has been seriously disappointing.
1 reviews | Active since Nov 2026
Terrible quality with Sealy beds
I purchased a Sealy La Difference Nicci mattress in April 2026, spending over R30,000 because I genuinely believed I was investing in a quality product. Unfortunately, after just two months, the mattress started sinking. I am extremely disappointed and regret spending my hard-earned money on this mattress. For a brand like Sealy, I expected much better quality and durability. A mattress at this price should last for years, not start deteriorating after only two months. The quality has been seriously disappointing.
1 reviews | Active since Sept 2015
Sealy South Africa poor quality beds
I would not recommend Sealy beds to anyone they are of poor quality and they are not as durable as they used to be in the previous years, we have always trusted this brand and had faith in their products but it seems now their just looking out for their pockets with zero customer satisfaction. I bought a 152cm Sealy Evoque from Everyshop which is an online store I've raised the issue with them, and they just ignored my correspondence and am guarding against the warranty/guarantee period. I've tried to engage the manufacturer/supplier Sealy SA, they are referring me back to the very shop that has failed to assist me for the past 4 years, I have forwarded them my correspondence with the shop to show them that I did try to resolve this problem with the shop first but they are just not bothered by my complaint.
1 reviews | Active since Sept 2015
Sealy South Africa poor quality beds
I would not recommend Sealy beds to anyone they are of poor quality and they are not as durable as they used to be in the previous years, we have always trusted this brand and had faith in their products but it seems now their just looking out for their pockets with zero customer satisfaction. I bought a 152cm Sealy Evoque from Everyshop which is an online store I've raised the issue with them, and they just ignored my correspondence and am guarding against the warranty/guarantee period. I've tried to engage the manufacturer/supplier Sealy SA, they are referring me back to the very shop that has failed to assist me for the past 4 years, I have forwarded them my correspondence with the shop to show them that I did try to resolve this problem with the shop first but they are just not bothered by my complaint.
1 reviews | Active since Nov 2023
Poor quality of beds ever
I have now been waiting for two months for you to attend to the matter of the mattress that has a bump and making spring noise when you sleep on it don't tell me about rotating the mattress we have done that and the bed is 6 months old is not even suppose to be doing plans like rotating matteresses you must be very embarrassed at the qaulity of your beds lately because this is a disgraced you It's either you replaced this bed or we taking it back to the shop then they can deal with you pictures will be forwarded accordingly so that you can see the type of quality you sell You are disgusting shame by not wanting to take accountability
1 reviews | Active since Nov 2023
Poor quality of beds ever
I have now been waiting for two months for you to attend to the matter of the mattress that has a bump and making spring noise when you sleep on it don't tell me about rotating the mattress we have done that and the bed is 6 months old is not even suppose to be doing plans like rotating matteresses you must be very embarrassed at the qaulity of your beds lately because this is a disgraced you It's either you replaced this bed or we taking it back to the shop then they can deal with you pictures will be forwarded accordingly so that you can see the type of quality you sell You are disgusting shame by not wanting to take accountability
1 reviews | Active since Jun 2022
Ongoing Defective Mattress
I am extremely disappointed with the level of service I have received regarding my mattress purchase. I invested in a premium Sealy bed with the expectation of receiving a quality product and reliable after-sales support. Unfortunately, within the first year, the original mattress developed defects and had to be replaced under warranty. I am now experiencing the same issues with the replacement mattress. The mattress is causing significant discomfort and back pain, which I have already communicated to your team. Despite lodging a complaint 10 days ago, I have not received meaningful assistance or a clear indication of when this matter will be resolved. I find it unacceptable that a replacement mattress has failed in the same manner as the original and that my concerns regarding my health.
1 reviews | Active since Jun 2022
Ongoing Defective Mattress
I am extremely disappointed with the level of service I have received regarding my mattress purchase. I invested in a premium Sealy bed with the expectation of receiving a quality product and reliable after-sales support. Unfortunately, within the first year, the original mattress developed defects and had to be replaced under warranty. I am now experiencing the same issues with the replacement mattress. The mattress is causing significant discomfort and back pain, which I have already communicated to your team. Despite lodging a complaint 10 days ago, I have not received meaningful assistance or a clear indication of when this matter will be resolved. I find it unacceptable that a replacement mattress has failed in the same manner as the original and that my concerns regarding my health.
1 reviews | Active since Mar 2023
Hard earned money to a waste!!!!!
Purchased a king bed last year, the bed is given in the springs out the mattress are even out and the bed is sunken on 1 side. complained and nothing was done. SO we have to pay huge amounts of money and pay for poor quality while the bed advertises 10 year warranty on the bed. Just over a year old and this is the state.
1 reviews | Active since Mar 2023
Hard earned money to a waste!!!!!
Purchased a king bed last year, the bed is given in the springs out the mattress are even out and the bed is sunken on 1 side. complained and nothing was done. SO we have to pay huge amounts of money and pay for poor quality while the bed advertises 10 year warranty on the bed. Just over a year old and this is the state.
1 reviews | Active since Nov 2018
Extremely disappointing experience with Sealy / Bravo Brands – Warranty Claim Rejected
I purchased 4 x Sealy Orthopedic Pillows, expecting the quality and durability associated with the Sealy name. Unfortunately, after only approximately 7–8 months of normal use, the pillows started losing their firmness and support. This has resulted in ongoing poor and uncomfortable sleep and has become a serious issue for us. I submitted a warranty claim to have the matter properly investigated. The response I received was essentially that "nothing is wrong" with the pillows and that this is apparently a "comfort issue." I strongly disagree. If this had simply been a matter of personal comfort or preference, why would I only raise the issue after 7–8 months? If the pillows were uncomfortable from the beginning, I would have complained from day one. The issue developed after months of use because the pillows lost their original firmness and support. I disputed the decision and contacted Bravo Brands by phone. I was repeatedly told that management would contact me. I waited. Nobody contacted me. I called again and was told the same thing — management would call me back. Again, nobody did. I then emailed Bravo Brands on 27 August 2026 and followed up again on 18 September 2026. As of today, I have still received no response whatsoever. I eventually contacted Dial-a-Bed in Boksburg, where I originally purchased the pillows, to try and get assistance. I want to acknowledge that Dial-a-Bed actually did assist by checking internally and communicating with Bravo Brands. Unfortunately, because Bravo Brands had already rejected the claim, Dial-a-Bed advised that there was nothing further they could do. What is particularly disappointing is that this appears to be more than just my experience. Looking at publicly available customer reviews, I have found multiple other customers reporting similar experiences involving warranty claims being rejected, defects being disputed, customers being told that nothing is wrong, and serious difficulties obtaining feedback or communication from Bravo Brands. I have identified at least 6 publicly available complaints matching the pattern of warranty/defect claims being rejected or the existence of a defect being disputed, as well as at least 5 complaints specifically raising issues around poor communication, no callbacks, lack of feedback or prolonged unresolved matters. That makes my experience even more concerning. I am not asking for special treatment. I am asking for a fair investigation and proper customer service. Four Sealy orthopedic pillows losing their firmness and support after only 7–8 months should not simply be dismissed as a "comfort issue" without properly addressing the deterioration being reported. If Sealy and Bravo Brands stand behind the quality of their products, then I believe customers deserve more than: "Nothing is wrong." "Management will call you back." …and then no call and no response to emails. I purchased these products based on the Sealy name and the expectation of quality. Instead, I have experienced a warranty process that has been extremely frustrating, with no meaningful resolution and virtually no communication from Bravo Brands. Bravo Brands / Sealy — I am asking you publicly to please take ownership of this complaint, properly investigate the deterioration of these pillows, and provide me with a reasonable resolution. A customer should not have to repeatedly call, send emails, chase management and eventually resort to publicly raising the matter simply to get a response. Very disappointing experience from a brand I expected much better from.
1 reviews | Active since Nov 2018
Extremely disappointing experience with Sealy / Bravo Brands – Warranty Claim Rejected
I purchased 4 x Sealy Orthopedic Pillows, expecting the quality and durability associated with the Sealy name. Unfortunately, after only approximately 7–8 months of normal use, the pillows started losing their firmness and support. This has resulted in ongoing poor and uncomfortable sleep and has become a serious issue for us. I submitted a warranty claim to have the matter properly investigated. The response I received was essentially that "nothing is wrong" with the pillows and that this is apparently a "comfort issue." I strongly disagree. If this had simply been a matter of personal comfort or preference, why would I only raise the issue after 7–8 months? If the pillows were uncomfortable from the beginning, I would have complained from day one. The issue developed after months of use because the pillows lost their original firmness and support. I disputed the decision and contacted Bravo Brands by phone. I was repeatedly told that management would contact me. I waited. Nobody contacted me. I called again and was told the same thing — management would call me back. Again, nobody did. I then emailed Bravo Brands on 27 August 2026 and followed up again on 18 September 2026. As of today, I have still received no response whatsoever. I eventually contacted Dial-a-Bed in Boksburg, where I originally purchased the pillows, to try and get assistance. I want to acknowledge that Dial-a-Bed actually did assist by checking internally and communicating with Bravo Brands. Unfortunately, because Bravo Brands had already rejected the claim, Dial-a-Bed advised that there was nothing further they could do. What is particularly disappointing is that this appears to be more than just my experience. Looking at publicly available customer reviews, I have found multiple other customers reporting similar experiences involving warranty claims being rejected, defects being disputed, customers being told that nothing is wrong, and serious difficulties obtaining feedback or communication from Bravo Brands. I have identified at least 6 publicly available complaints matching the pattern of warranty/defect claims being rejected or the existence of a defect being disputed, as well as at least 5 complaints specifically raising issues around poor communication, no callbacks, lack of feedback or prolonged unresolved matters. That makes my experience even more concerning. I am not asking for special treatment. I am asking for a fair investigation and proper customer service. Four Sealy orthopedic pillows losing their firmness and support after only 7–8 months should not simply be dismissed as a "comfort issue" without properly addressing the deterioration being reported. If Sealy and Bravo Brands stand behind the quality of their products, then I believe customers deserve more than: "Nothing is wrong." "Management will call you back." …and then no call and no response to emails. I purchased these products based on the Sealy name and the expectation of quality. Instead, I have experienced a warranty process that has been extremely frustrating, with no meaningful resolution and virtually no communication from Bravo Brands. Bravo Brands / Sealy — I am asking you publicly to please take ownership of this complaint, properly investigate the deterioration of these pillows, and provide me with a reasonable resolution. A customer should not have to repeatedly call, send emails, chase management and eventually resort to publicly raising the matter simply to get a response. Very disappointing experience from a brand I expected much better from.
1 reviews | Active since Dec 2013
Sealy and Bravo Brands ****
I bought an R18000 King size bed from Mojo Beds in May 2025. In Sep 2026, the pillow top is tearing open. Mono beds has contacted Bravo several times and Bravo consultants called once and said they'll get back to me, that was 2 weeks ago. They've never called back since and when I start following up im told stitching is not covered in my warranty if older than 4months. Does this mean they know they stitching is weak? I know cheaper bed brands that do not tear even after years of owning them. BRAVO BEDS refuses to repair the beds and says they only exchange all other damage besides stitching. What am I supposed to do with a R18k bed that has a 10cm tear and I cant get any assistance. If a 3rd party repairs the bed I'll be told my warranty is void. SEALY beds are A **** riding on the name legacy.
1 reviews | Active since Dec 2013
Sealy and Bravo Brands ****
I bought an R18000 King size bed from Mojo Beds in May 2025. In Sep 2026, the pillow top is tearing open. Mono beds has contacted Bravo several times and Bravo consultants called once and said they'll get back to me, that was 2 weeks ago. They've never called back since and when I start following up im told stitching is not covered in my warranty if older than 4months. Does this mean they know they stitching is weak? I know cheaper bed brands that do not tear even after years of owning them. BRAVO BEDS refuses to repair the beds and says they only exchange all other damage besides stitching. What am I supposed to do with a R18k bed that has a 10cm tear and I cant get any assistance. If a 3rd party repairs the bed I'll be told my warranty is void. SEALY beds are A **** riding on the name legacy.
1 reviews | Active since Jul 2013
DO NOT EVER BUY A SEALY MATTRESS
When I read the reviews on Hello Peter I just KNEW what response I would get from Sealy on my mattress complaint. The mattress is just over 6 MONTHS old and is sagging severely to such an extent that when I lay on my stomach to sleep, I have to fill the whole under my body with my blanket to level out my body. Yet Sealy says the piece of **** they sold me is normal? Is this what standards have gotten to that it is NORMAL to wake up with an aching body, that it is NORMAL to sleep on top of a blanket to lie down in a "level" body position? Normal to have a sagging mattress!?!?! My previous Sealy mattress lasted me OVER 15 YEARS so YES I KNOW THE DIFFERENCE!!! The reason I was a die hard Sealy fan was because of the comfort of my old bed. NEVER AGAIN will I buy a Sealy!!! So YES there are numerous posts on Hello Peter and YES you can believe them all! Do NOT EVER buy a Sealy because their quality has gone to ****!
1 reviews | Active since Jul 2013
DO NOT EVER BUY A SEALY MATTRESS
When I read the reviews on Hello Peter I just KNEW what response I would get from Sealy on my mattress complaint. The mattress is just over 6 MONTHS old and is sagging severely to such an extent that when I lay on my stomach to sleep, I have to fill the whole under my body with my blanket to level out my body. Yet Sealy says the piece of **** they sold me is normal? Is this what standards have gotten to that it is NORMAL to wake up with an aching body, that it is NORMAL to sleep on top of a blanket to lie down in a "level" body position? Normal to have a sagging mattress!?!?! My previous Sealy mattress lasted me OVER 15 YEARS so YES I KNOW THE DIFFERENCE!!! The reason I was a die hard Sealy fan was because of the comfort of my old bed. NEVER AGAIN will I buy a Sealy!!! So YES there are numerous posts on Hello Peter and YES you can believe them all! Do NOT EVER buy a Sealy because their quality has gone to ****!