Ongoing Defective Mattress

I am extremely disappointed with the level of service I have received regarding my mattress purchase.

I invested in a premium Sealy bed with the expectation of receiving a quality product and reliable after-sales support. Unfortunately, within the first year, the original mattress developed defects and had to be replaced under warranty.

I am now experiencing the same issues with the replacement mattress. The mattress is causing significant discomfort and back pain, which I have already communicated to your team. Despite lodging a complaint 10 days ago, I have not received meaningful assistance or a clear indication of when this matter will be resolved.

I find it unacceptable that a replacement mattress has failed in the same manner as the original and that my concerns regarding my health.