1 reviews | Active since Sept 2015
Sealy South Africa poor quality beds
I would not recommend Sealy beds to anyone they are of poor quality and they are not as durable as they used to be in the previous years, we have always trusted this brand and had faith in their products but it seems now their just looking out for their pockets with zero customer satisfaction. I bought a 152cm Sealy Evoque from Everyshop which is an online store I've raised the issue with them, and they just ignored my correspondence and am guarding against the warranty/guarantee period. I've tried to engage the manufacturer/supplier Sealy SA, they are referring me back to the very shop that has failed to assist me for the past 4 years, I have forwarded them my correspondence with the shop to show them that I did try to resolve this problem with the shop first but they are just not bothered by my complaint.
Good day,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about your disappointment and understand how frustrating this situation must be, especially as a long-standing Sealy customer who has trusted and supported the brand over the years.
We appreciate that you have made considerable efforts to resolve your concerns through the retailer, Everyshop, and that your attempts to obtain assistance have not met your expectations. We understand your concern regarding the time that has passed and the lack of satisfactory feedback received despite your correspondence.
Your feedback regarding the quality, durability, and after-sales experience is important to us. We recognize that this experience has affected your confidence in the Sealy brand, and we sincerely regret any inconvenience and frustration caused.
To ensure that your complaint receives the necessary attention, we would like to review the matter in detail. Please provide your proof of purchase, photographs of the mattress, and copies of your previous correspondence with Everyshop. Once received, we will escalate the matter to the relevant team for assessment and determine the appropriate next steps.
We value your loyalty and would like the opportunity to investigate your concerns thoroughly. Thank you for bringing this matter to our attention, and we look forward to assisting you toward a resolution
Good day,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about your disappointment and understand how frustrating this situation must be, especially as a long-standing Sealy customer who has trusted and supported the brand over the years.
We appreciate that you have made considerable efforts to resolve your concerns through the retailer, Everyshop, and that your attempts to obtain assistance have not met your expectations. We understand your concern regarding the time that has passed and the lack of satisfactory feedback received despite your correspondence.
Your feedback regarding the quality, durability, and after-sales experience is important to us. We recognize that this experience has affected your confidence in the Sealy brand, and we sincerely regret any inconvenience and frustration caused.
To ensure that your complaint receives the necessary attention, we would like to review the matter in detail. Please provide your proof of purchase, photographs of the mattress, and copies of your previous correspondence with Everyshop. Once received, we will escalate the matter to the relevant team for assessment and determine the appropriate next steps.
We value your loyalty and would like the opportunity to investigate your concerns thoroughly. Thank you for bringing this matter to our attention, and we look forward to assisting you toward a resolution