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BM
Bonita M

1 reviews | Active since Jul 2013

09 Sept 2026, 12:21

DO NOT EVER BUY A SEALY MATTRESS

When I read the reviews on Hello Peter I just KNEW what response I would get from Sealy on my mattress complaint. The mattress is just over 6 MONTHS old and is sagging severely to such an extent that when I lay on my stomach to sleep, I have to fill the whole under my body with my blanket to level out my body.

Yet Sealy says the piece of **** they sold me is normal? Is this what standards have gotten to that it is NORMAL to wake up with an aching body, that it is NORMAL to sleep on top of a blanket to lie down in a "level" body position? Normal to have a sagging mattress!?!?!

My previous Sealy mattress lasted me OVER 15 YEARS so YES I KNOW THE DIFFERENCE!!! The reason I was a die hard Sealy fan was because of the comfort of my old bed. NEVER AGAIN will I buy a Sealy!!!

So YES there are numerous posts on Hello Peter and YES you can believe them all! Do NOT EVER buy a Sealy because their quality has gone to ****!

0
Replies (3)
Sealy
Sealy's reply09 Sept 2026, 12:34
Official
Hi Bonita, following a physical inspection, no evidence of a manufacturing defect was found. The mattress is currently exhibiting normal settling. To ensure even wear and optimal performance, the mattress should be rotated regularly in accordance with the instructions provided on the warranty card. thanks Verdi 
BM
Bonita M's update09 Sept 2026, 12:54
Reviewer Update
Like I said EXACTLY the response I expected because SURELY ALL YOUR CUSTOMERS are wrong? What happened to your Quality? Why not review the issues and complaints because it is crystal clear that you have really bad quality issues AND standards!!!!
Sealy
Sealy's reply09 Sept 2026, 12:58
Official
 Thank you for your feedback. I understand your frustration, and I am sorry that your experience has left you feeling this way. Please be assured that we do not dismiss customer concerns, nor do we assume that our customers are wrong. We take all complaints and quality-related feedback seriously, as they help us identify areas where we need to improve. The issues you have raised have been noted, and we are committed to reviewing them thoroughly to understand what went wrong and whether there are any underlying quality or service concerns that need to be addressed. We appreciate you taking the time to share your experience, even when it is critical. Feedback such as yours is valuable in helping us maintain and improve our standards. Once again, I apologise for the dissatisfaction caused and thank you for bringing your concerns to our attention.