Based on recent customer reviews, RTT Logistics presents a sharply divided picture. Individual call centre agents earn glowing, named praise, yet the core promise of moving a parcel from depot to door repeatedly fails. Delivery Speed & Reliability (1.2) and Tracking, Communication & Transparency (1.4) draw the heaviest criticism, while Customer Service & Support (2.3) is lifted only by a handful of standout consultants. MTN device deliveries and biometric verification are recurring flashpoints.
Top Strengths:
- •Customer Service & Support: A recurring theme is exceptional individual performers. Customers repeatedly name Pamela, Letters Novela, Emelia, Bongo Leshilo, Thembeka and Patrick Chali as agents who take ownership, follow up personally and rescue urgent deliveries. Reaching them, however, remains the hardest part.
Replied to 90% of negative reviews
Reply time on negative reviews: 81h 56m
TrustIndex
4.8
Ranking
#16
in Transportation & Logistics
Reply Time
53h 38m
NPS Score
-49
Recommended: Unlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 81h 56m
Nov '25 - Oct '26
Frequently Asked Questions About RTT Logistics
What do customers say about RTT Logistics?
Based on recent customer reviews, RTT Logistics presents a sharply divided picture. Individual call centre agents earn glowing, named praise, yet the core promise of moving a parcel from depot to door repeatedly fails. Delivery Speed & Reliability (1.2) and Tracking, Communication & Transparency (1.4) draw the heaviest criticism, while Customer Service & Support (2.3) is lifted only by a handful of standout consultants. MTN device deliveries and biometric verification are recurring flashpoints.
What is RTT Logistics's biggest strength?
RTT Logistics's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. A recurring theme is exceptional individual performers. Customers repeatedly name Pamela, Letters Novela, Emelia, Bongo Leshilo, Thembeka and Patrick Chali as agents who take ownership, follow up personally and rescue urgent deliveries. Reaching them, however, remains the hardest part.
What are the most common complaints about RTT Logistics?
The most common complaint about RTT Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Customers consistently report tracking that does not reflect reality. Statuses sit on out for delivery, in cage or route recalled for days, WhatsApp returns identical automated replies, and drivers deliver or return parcels without any call or message.
How does RTT Logistics compare to other Transportation & Logistics companies?
RTT Logistics scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Transportation & Logistics, compared to the Transportation & Logistics industry average of 1.8. Their strongest theme is Customer Service (2.3); their weakest is Delivery Speed (1.2). The top AI-rated Transportation & Logistics business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is RTT Logistics trustworthy?
RTT Logistics has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 156 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 81 hours 56 min. Hellopeter has tracked RTT Logistics across 214 total reviews. How is the TrustIndex calculated? →
Recent reviews (156)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Excellent service from Palesa Mosikili at RTT Group
Excellent service from Palesa Mosikili at RTT Group! She went above and beyond my expectations. I give her 11/10 for her outstanding service. Keep up the great work!
1 reviews | Active since Oct 2026
Every good in every Arrangements makes sure they do deliver to the client with understanding & ki...
Every good in every Arrangements makes sure they do deliver to the client with understanding & kindness' enjoy assisting people
1 reviews | Active since Oct 2026
Every good in every Arrangements makes sure they do deliver to the client with understanding & ki...
Every good in every Arrangements makes sure they do deliver to the client with understanding & kindness' enjoy assisting people
1 reviews | Active since Oct 2026
Great customer service
My parcel collection was cancelled multiple times. When I called the call centre, the agent Pamela Mosokwa stepped in and ensured a driver was assigned and updated me daily until the parcel was collected. Great customer service.
1 reviews | Active since Oct 2026
Great customer service
My parcel collection was cancelled multiple times. When I called the call centre, the agent Pamela Mosokwa stepped in and ensured a driver was assigned and updated me daily until the parcel was collected. Great customer service.
1 reviews | Active since Oct 2026
Worst customer service
Worst thing im experiencing i dont knowbwhy mtn had to make me deal with this company I have been waiting for my package for 6 days and i keep communicating with the customer care line wasting my airtime trying to follow up they send my package to the wrong address i call to to up date it they for get to update ive never been so frustrated by such a simple thing just deliver the package to my house when they have the correct address there is no drivers available yo bring my package now i must wait another day its really the worst service ive ever experienced ive paid for my package which is wifi mind you all the days im waiting for this package mtn made me pay a prorata fee for the days in to the month for the internet and i still dont have it.
1 reviews | Active since Oct 2026
Worst customer service
Worst thing im experiencing i dont knowbwhy mtn had to make me deal with this company I have been waiting for my package for 6 days and i keep communicating with the customer care line wasting my airtime trying to follow up they send my package to the wrong address i call to to up date it they for get to update ive never been so frustrated by such a simple thing just deliver the package to my house when they have the correct address there is no drivers available yo bring my package now i must wait another day its really the worst service ive ever experienced ive paid for my package which is wifi mind you all the days im waiting for this package mtn made me pay a prorata fee for the days in to the month for the internet and i still dont have it.
1 reviews | Active since Oct 2026
I Rate Pamela 10/10 but polokwane branch is 0/10, those people don't care about customer satisfac...
I Rate Pamela 10/10 but polokwane branch is 0/10, those people don't care about customer satisfaction. I was even thinking of canceling this mtn order, thanks Pamela for helping me🙏
1 reviews | Active since Oct 2026
I Rate Pamela 10/10 but polokwane branch is 0/10, those people don't care about customer satisfac...
I Rate Pamela 10/10 but polokwane branch is 0/10, those people don't care about customer satisfaction. I was even thinking of canceling this mtn order, thanks Pamela for helping me🙏
1 reviews | Active since Oct 2026
The are caring about their customers and they deliver in time
The are caring about their customers and they deliver in time
1 reviews | Active since Oct 2026
The are caring about their customers and they deliver in time
The are caring about their customers and they deliver in time
1 reviews | Active since Feb 2025
RTT Logistics Polokwane branch – Unacceptable Delivery Delays and Extremely Poor Service
I am absolutely furious and deeply disappointed with the level of service I have received from RTT Logistics. I am still waiting for my parcel, and the only explanation I keep receiving from your Polokwane branch is that all delivery vehicles have been dispatched and, therefore, they cannot deliver my parcel. Frankly, this is completely unacceptable and reflects a shocking lack of urgency, accountability, and customer service. Let me give you a brief background to this entire frustrating situation. I ordered a router online from MTN, which was scheduled for delivery on Tuesday, 13 October 2026. The delivery failed due to biometric verification issues. Since then, I have been following up persistently, both on Wednesday and Thursday, only to be told that the courier company was waiting for MTN to authorise manual authentication. On Thursday, 15 October, I contacted MTN, and the manual verification process was escalated. I followed up again on Friday, 16 October, and the verification was finally approved. Having done everything required from my side and having personally followed up to ensure that the verification issue was resolved, I expected my parcel to be delivered without any further unnecessary delays. Instead, when I contacted your Polokwane branch to enquire about the delivery arrangements, I was told that all vehicles were already out on delivery and that I would have to wait until Monday, 19 October. Are you seriously telling me that I must now spend the entire weekend without internet at home simply because all your vehicles have been dispatched? How is that my problem as a paying customer? I have already endured unnecessary delays, made multiple follow-up calls, and waited for a verification process that was eventually approved. Now, despite everything being resolved, I am expected to accept yet another delay because your branch claims that there are no vehicles available to deliver my parcel. What makes this even more frustrating is that I reside in Central Polokwane. It is not as though I am situated in some remote area that would require an extensive journey. Surely, if even one vehicle returns to the branch, arrangements can be made to load my parcel and deliver it. Instead of demonstrating any initiative or willingness to assist, I am simply being told to wait until Monday, as though the inconvenience this causes me is completely irrelevant. I find this attitude utterly disgraceful. A courier service exists to deliver parcels, not to repeatedly shift the consequences of its operational challenges onto customers. I should not have to spend days chasing a delivery, contacting MTN to resolve verification issues, and then practically beg your branch to deliver a parcel that should already have been in my possession. I want to be very clear: I am not satisfied with being given another date without any genuine effort to resolve this matter today. I expect your team to demonstrate some accountability, exercise sound judgement, and find a practical solution rather than hiding behind the excuse that all vehicles have been dispatched. I therefore expect this matter to be escalated urgently and for someone with the authority to make a decision to intervene. Please advise what concrete steps will be taken to ensure that my parcel is delivered today, rather than simply repeating the same explanation I have already received. This experience has been extremely frustrating, and the lack of urgency and customer consideration displayed thus far is unacceptable. I expect a proper response and a resolution, not another excuse.
1 reviews | Active since Feb 2025
RTT Logistics Polokwane branch – Unacceptable Delivery Delays and Extremely Poor Service
I am absolutely furious and deeply disappointed with the level of service I have received from RTT Logistics. I am still waiting for my parcel, and the only explanation I keep receiving from your Polokwane branch is that all delivery vehicles have been dispatched and, therefore, they cannot deliver my parcel. Frankly, this is completely unacceptable and reflects a shocking lack of urgency, accountability, and customer service. Let me give you a brief background to this entire frustrating situation. I ordered a router online from MTN, which was scheduled for delivery on Tuesday, 13 October 2026. The delivery failed due to biometric verification issues. Since then, I have been following up persistently, both on Wednesday and Thursday, only to be told that the courier company was waiting for MTN to authorise manual authentication. On Thursday, 15 October, I contacted MTN, and the manual verification process was escalated. I followed up again on Friday, 16 October, and the verification was finally approved. Having done everything required from my side and having personally followed up to ensure that the verification issue was resolved, I expected my parcel to be delivered without any further unnecessary delays. Instead, when I contacted your Polokwane branch to enquire about the delivery arrangements, I was told that all vehicles were already out on delivery and that I would have to wait until Monday, 19 October. Are you seriously telling me that I must now spend the entire weekend without internet at home simply because all your vehicles have been dispatched? How is that my problem as a paying customer? I have already endured unnecessary delays, made multiple follow-up calls, and waited for a verification process that was eventually approved. Now, despite everything being resolved, I am expected to accept yet another delay because your branch claims that there are no vehicles available to deliver my parcel. What makes this even more frustrating is that I reside in Central Polokwane. It is not as though I am situated in some remote area that would require an extensive journey. Surely, if even one vehicle returns to the branch, arrangements can be made to load my parcel and deliver it. Instead of demonstrating any initiative or willingness to assist, I am simply being told to wait until Monday, as though the inconvenience this causes me is completely irrelevant. I find this attitude utterly disgraceful. A courier service exists to deliver parcels, not to repeatedly shift the consequences of its operational challenges onto customers. I should not have to spend days chasing a delivery, contacting MTN to resolve verification issues, and then practically beg your branch to deliver a parcel that should already have been in my possession. I want to be very clear: I am not satisfied with being given another date without any genuine effort to resolve this matter today. I expect your team to demonstrate some accountability, exercise sound judgement, and find a practical solution rather than hiding behind the excuse that all vehicles have been dispatched. I therefore expect this matter to be escalated urgently and for someone with the authority to make a decision to intervene. Please advise what concrete steps will be taken to ensure that my parcel is delivered today, rather than simply repeating the same explanation I have already received. This experience has been extremely frustrating, and the lack of urgency and customer consideration displayed thus far is unacceptable. I expect a proper response and a resolution, not another excuse.
1 reviews | Active since Oct 2026
Professional services
They're relevant and informative, guidance is on point, passionate and dedicated professionals
1 reviews | Active since Oct 2026
Professional services
They're relevant and informative, guidance is on point, passionate and dedicated professionals