1 reviews | Active since Oct 2026
Worst customer service
Worst thing im experiencing i dont knowbwhy mtn had to make me deal with this company I have been waiting for my package for 6 days and i keep communicating with the customer care line wasting my airtime trying to follow up they send my package to the wrong address i call to to up date it they for get to update ive never been so frustrated by such a simple thing just deliver the package to my house when they have the correct address there is no drivers available yo bring my package now i must wait another day its really the worst service ive ever experienced ive paid for my package which is wifi mind you all the days im waiting for this package mtn made me pay a prorata fee for the days in to the month for the internet and i still dont have it.
Please accept our sincere apologies for the frustration and inconvenience caused by the delay in delivering your MTN Wi-Fi package. We understand how disappointing it must be to wait six days for your parcel, especially after repeatedly contacting our Customer Care team, spending airtime on follow-ups, and having your delivery address incorrectly updated.
We also acknowledge your concern about being charged for your internet service while still waiting to receive your package. This is certainly not the experience we want our customers to have.
Our Customer Care team will reach out to you to follow up on your complaint and assist in addressing the concerns raised. Thank you for bringing this matter to our attention.
Kind regards,
Customer Care Department.
Please accept our sincere apologies for the frustration and inconvenience caused by the delay in delivering your MTN Wi-Fi package. We understand how disappointing it must be to wait six days for your parcel, especially after repeatedly contacting our Customer Care team, spending airtime on follow-ups, and having your delivery address incorrectly updated.
We also acknowledge your concern about being charged for your internet service while still waiting to receive your package. This is certainly not the experience we want our customers to have.
Our Customer Care team will reach out to you to follow up on your complaint and assist in addressing the concerns raised. Thank you for bringing this matter to our attention.
Kind regards,
Customer Care Department.