Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Blue Label Connect is described overwhelmingly negatively across every measured theme. Customers consistently report unauthorised debit orders, subscriptions loaded onto retail store accounts without consent, refunds promised but never paid, and credit bureau listings on accounts already settled. Billing, Contracts and Account Management (0.7) is the deepest wound, while isolated agents such as Veronique, Amanda and Anya earn genuine praise.
Top Strengths:
- •Customer Service & Support Quality: The only bright spots in the dataset sit here. Named agents including Veronique, Amanda, Anya, Carol M and Prudence N are singled out for patience, proactive feedback and actually closing long running disputes, showing capability exists within the team.
Replied to 97% of negative reviews
Reply time on negative reviews: 87h 11m
TrustIndex
2.2
Ranking
#7
in Mobile Networks
Reply Time
85h 23m
NPS Score
-90
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 87h 11m
Nov '25 - Oct '26
Frequently Asked Questions About Blue Label Connect
What do customers say about Blue Label Connect?
Based on recent customer reviews, Blue Label Connect is described overwhelmingly negatively across every measured theme. Customers consistently report unauthorised debit orders, subscriptions loaded onto retail store accounts without consent, refunds promised but never paid, and credit bureau listings on accounts already settled. Billing, Contracts and Account Management (0.7) is the deepest wound, while isolated agents such as Veronique, Amanda and Anya earn genuine praise.
What is Blue Label Connect's biggest strength?
Blue Label Connect's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. The only bright spots in the dataset sit here. Named agents including Veronique, Amanda, Anya, Carol M and Prudence N are singled out for patience, proactive feedback and actually closing long running disputes, showing capability exists within the team.
What are the most common complaints about Blue Label Connect?
The most common complaint about Blue Label Connect, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is emails that go unanswered, contact numbers that ring busy or are out of service, and promised callbacks that never arrive. Customers report being told repeatedly that the matter has been escalated with no outcome.
How does Blue Label Connect compare to other Fibre & Broadband companies?
Blue Label Connect scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (1.1); their weakest is Billing & Contracts (0.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Blue Label Connect trustworthy?
Blue Label Connect has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 245 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 87 hours 11 min. Hellopeter has tracked Blue Label Connect across 2,561 total reviews. How is the TrustIndex calculated? →
Recent reviews (245)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2022
No voucher! No refund! No ethics!
********! I emailed *** to formally dispute a decision to decline my refund request. A reply stated that Management would investigate the matter. To date I have no response to my follow up emails requesting feedback. This service/product was marketed to me under entirely deceptive terms. I was contacted via a telemarketing call where the agent explicitly proposed that this offer was an exclusive benefit specifically for valued Makro account customers. I was told that for an amt of R599 once off, I would receive a R1000 Makro online voucher. However this is a monthly subscription. The reality of the situation is as follows: • No Benefits Received: I never received the Makro online voucher. • No Services Utilized: I have not utilized any product, service, or feature associated at any point. I immediately submitted my cancellation and refund request upon realizing that the service was entirely misrepresented by your telemarketing team. *** ***
1 reviews | Active since Sept 2022
No voucher! No refund! No ethics!
********! I emailed *** to formally dispute a decision to decline my refund request. A reply stated that Management would investigate the matter. To date I have no response to my follow up emails requesting feedback. This service/product was marketed to me under entirely deceptive terms. I was contacted via a telemarketing call where the agent explicitly proposed that this offer was an exclusive benefit specifically for valued Makro account customers. I was told that for an amt of R599 once off, I would receive a R1000 Makro online voucher. However this is a monthly subscription. The reality of the situation is as follows: • No Benefits Received: I never received the Makro online voucher. • No Services Utilized: I have not utilized any product, service, or feature associated at any point. I immediately submitted my cancellation and refund request upon realizing that the service was entirely misrepresented by your telemarketing team. *** ***
1 reviews | Active since Oct 2026
I am not happy with the service
BLUE LABEL CONNECT* > I took a contract phone, returned it because I was not happy. It's been 2 MONTHS and they are STILL deducting money every month for a phone THEY HAVE! *** get no reply, call centre says "we'll call back" and never does. Worst service ever. ---
1 reviews | Active since Oct 2026
I am not happy with the service
BLUE LABEL CONNECT* > I took a contract phone, returned it because I was not happy. It's been 2 MONTHS and they are STILL deducting money every month for a phone THEY HAVE! *** get no reply, call centre says "we'll call back" and never does. Worst service ever. ---
1 reviews | Active since Oct 2026
We agree with debit order of 500 every month now they deduct 1000 when I call line are busy and
We agree with debit order of 500 every month now they deduct 1000 when I call line are busy and phone is not ring when them . My name is Petrus Tshabani ID ***
1 reviews | Active since Oct 2026
We agree with debit order of 500 every month now they deduct 1000 when I call line are busy and
We agree with debit order of 500 every month now they deduct 1000 when I call line are busy and phone is not ring when them . My name is Petrus Tshabani ID ***
1 reviews | Active since Apr 2018
Unauthorised Debit Orders and Three Months of Silence – Blue Label Connect and RCS
I am extremely disappointed with Blue Label Connect and RCS over debit orders allegedly processed without my consent. As a consumer, I feel trapped in a situation where money is being taken from my account without proper authorisation, and nobody seems willing to take accountability. What is even more frustrating is that, despite lodging a complaint with the Consumer Goods and Services Ombud, nearly three months have passed without even a single call back or a proper explanation. How is a consumer expected to trust a system that offers no answers, no accountability, and no resolution? Where does one turn when the very body meant to assist consumers appears to be making no progress? I demand a proper investigation, proof of the alleged debit order authorisation, a clear explanation, and a refund of any unauthorised deductions. Consumers deserve transparency, accountability, and protection — not silence.
1 reviews | Active since Apr 2018
Unauthorised Debit Orders and Three Months of Silence – Blue Label Connect and RCS
I am extremely disappointed with Blue Label Connect and RCS over debit orders allegedly processed without my consent. As a consumer, I feel trapped in a situation where money is being taken from my account without proper authorisation, and nobody seems willing to take accountability. What is even more frustrating is that, despite lodging a complaint with the Consumer Goods and Services Ombud, nearly three months have passed without even a single call back or a proper explanation. How is a consumer expected to trust a system that offers no answers, no accountability, and no resolution? Where does one turn when the very body meant to assist consumers appears to be making no progress? I demand a proper investigation, proof of the alleged debit order authorisation, a clear explanation, and a refund of any unauthorised deductions. Consumers deserve transparency, accountability, and protection — not silence.
1 reviews | Active since Oct 2023
PLEASE HELP ME FROM **********
I NEED HELP. THIS PEOPLE IS RUINING MY CREDIT SCORE FOR A PHONE I DONT HAVE. I need into a new flat with my family and due to them im being declined. I took out a contract from them. Paid and got started. Not even 2 months the phone broke and wont work at all. The call centre advised that I need to send it back. They phoned me and told me i need to pay for the repairs, I said how can i pay for repairs on a new phone. they kept the phone and never sent it back. They phoned me repeatedly in asking to pay i asked them for my phone and they refused. These are *****'s. I read the reviews on GOOGLE and its in saine how this company is *****ing everyone and is getting away with it. Even Nible credit solutions is now in it aswell and taking part in this.
1 reviews | Active since Oct 2023
PLEASE HELP ME FROM **********
I NEED HELP. THIS PEOPLE IS RUINING MY CREDIT SCORE FOR A PHONE I DONT HAVE. I need into a new flat with my family and due to them im being declined. I took out a contract from them. Paid and got started. Not even 2 months the phone broke and wont work at all. The call centre advised that I need to send it back. They phoned me and told me i need to pay for the repairs, I said how can i pay for repairs on a new phone. they kept the phone and never sent it back. They phoned me repeatedly in asking to pay i asked them for my phone and they refused. These are *****'s. I read the reviews on GOOGLE and its in saine how this company is *****ing everyone and is getting away with it. Even Nible credit solutions is now in it aswell and taking part in this.
1 reviews | Active since Oct 2026
Blue label called me n say I qualify for a cell phone I said OK then she explained to me
Blue label called me n say I qualify for a cell phone I said OK then she explained to me i ask the brand of the cellphone they say it's a Decebell phone I said no I don't know the brand please cancel it i thought it was Samsung,She said OK after 30 minutes debit order pop on my App u declined it cz I already cancel it But they didn't cancel the order because on the 8th of October another debit order pop in my phone was with my child n she pres Approve by mistake I try calling them so that they can cancel before they deliver but no I couldn't find them i try calling them all the numbers they gave me where not working.on the 23 courier delive the parcel So please help me i don't want the phone
1 reviews | Active since Oct 2026
Blue label called me n say I qualify for a cell phone I said OK then she explained to me
Blue label called me n say I qualify for a cell phone I said OK then she explained to me i ask the brand of the cellphone they say it's a Decebell phone I said no I don't know the brand please cancel it i thought it was Samsung,She said OK after 30 minutes debit order pop on my App u declined it cz I already cancel it But they didn't cancel the order because on the 8th of October another debit order pop in my phone was with my child n she pres Approve by mistake I try calling them so that they can cancel before they deliver but no I couldn't find them i try calling them all the numbers they gave me where not working.on the 23 courier delive the parcel So please help me i don't want the phone
1 reviews | Active since Oct 2026
Best, fast service delivery and love the experience
I purchased two of the iPhones that were on promotion & I love how delivery was fast, I got my phones in 4 working days and they have the best quality phone and got data's and minutes for the first 3 months for free 🎉🎉🎉 I love the experience ❤️🎉
1 reviews | Active since Oct 2026
Best, fast service delivery and love the experience
I purchased two of the iPhones that were on promotion & I love how delivery was fast, I got my phones in 4 working days and they have the best quality phone and got data's and minutes for the first 3 months for free 🎉🎉🎉 I love the experience ❤️🎉
1 reviews | Active since Apr 2014
I've been having onhoing issues with Bluelable Connect for a while which I gave up on as they're ...
I've been having onhoing issues with Bluelable Connect for a while which I gave up on as they're ****** and lie. Last month I had a debit order deducted twice. Once for "***" and another for "***". It cost me R169 each. I let it go. I wasnt able to reverse it via my banking app. I emailed *** asking them to cancel. This month the money was taken again. What's happening with Bluelable Connect. 1st I was **** to about the features of a device. They took advantage of a vulnerable person, **** and when I asked the call recording about the "over sold" cheap cellphone I was advised someone will get in contact. They're ******** and people must be aware
1 reviews | Active since Apr 2014
I've been having onhoing issues with Bluelable Connect for a while which I gave up on as they're ...
I've been having onhoing issues with Bluelable Connect for a while which I gave up on as they're ****** and lie. Last month I had a debit order deducted twice. Once for "***" and another for "***". It cost me R169 each. I let it go. I wasnt able to reverse it via my banking app. I emailed *** asking them to cancel. This month the money was taken again. What's happening with Bluelable Connect. 1st I was **** to about the features of a device. They took advantage of a vulnerable person, **** and when I asked the call recording about the "over sold" cheap cellphone I was advised someone will get in contact. They're ******** and people must be aware