Unauthorised Debit Orders and Three Months of Silence – Blue Label Connect and RCS

I am extremely disappointed with Blue Label Connect and RCS over debit orders allegedly processed without my consent. As a consumer, I feel trapped in a situation where money is being taken from my account without proper authorisation, and nobody seems willing to take accountability.

What is even more frustrating is that, despite lodging a complaint with the Consumer Goods and Services Ombud, nearly three months have passed without even a single call back or a proper explanation.

How is a consumer expected to trust a system that offers no answers, no accountability, and no resolution? Where does one turn when the very body meant to assist consumers appears to be making no progress?

I demand a proper investigation, proof of the alleged debit order authorisation, a clear explanation, and a refund of any unauthorised deductions.

Consumers deserve transparency, accountability, and protection — not silence.