No voucher! No refund! No ethics!

********! I emailed *** to formally dispute a decision to decline my refund request. A reply stated that Management would investigate the matter. To date I have no response to my follow up emails requesting feedback. This service/product was marketed to me under entirely deceptive terms. I was contacted via a telemarketing call where the agent explicitly proposed that this offer was an exclusive benefit specifically for valued Makro account customers. I was told that for an amt of R599 once off, I would receive a R1000 Makro online voucher. However this is a monthly subscription. The reality of the situation is as follows: • No Benefits Received: I never received the Makro online voucher. • No Services Utilized: I have not utilized any product, service, or feature associated at any point. I immediately submitted my cancellation and refund request upon realizing that the service was entirely misrepresented by your telemarketing team.

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