Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RCS/Edgars is drawing sustained criticism over account administration rather than merchandise. Shoppers describe unexplained service fees, club and insurance subscriptions signed up by phone without clear consent, and interest on 24-month budget plans that keeps balances growing despite regular payments. Many report relentless collections calls, sometimes several a day, even after sending proof of payment, plus unhonoured Account Protection Plan claims and accounts that cannot be closed. Call centre agents are frequently called rude or unable to explain statements, though some in-store staff do assist.
TrustIndex
1.7
NPS Score
-92
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About RCS/Edgars
What do customers say about RCS/Edgars?
Based on recent customer reviews, RCS/Edgars is drawing sustained criticism over account administration rather than merchandise. Shoppers describe unexplained service fees, club and insurance subscriptions signed up by phone without clear consent, and interest on 24-month budget plans that keeps balances growing despite regular payments. Many report relentless collections calls, sometimes several a day, even after sending proof of payment, plus unhonoured Account Protection Plan claims and accounts that cannot be closed. Call centre agents are frequently called rude or unable to explain statements, though some in-store staff do assist.
Is RCS/Edgars trustworthy?
RCS/Edgars has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 44 reviews in the last 12 months. Hellopeter has tracked RCS/Edgars across 174 total reviews. How is the TrustIndex calculated? →
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2013
UNPROFESSIONAL AND DISAPOINTED WITH EDGARS
Extremely disappointed with Edgars, from yesterday I have been trying to open an account with Edgars, calling them constantly to no avail. The lady I spoke to said I should leave a message she will ask someone from the relevant department to call me back I am still waiting until today. No one called. I called again the operator said I should use WhatsApp which does not seem to function. This is unprofessional and unacceptable. I wish Edgars group did not change to what it is.
1 reviews | Active since Jan 2013
UNPROFESSIONAL AND DISAPOINTED WITH EDGARS
Extremely disappointed with Edgars, from yesterday I have been trying to open an account with Edgars, calling them constantly to no avail. The lady I spoke to said I should leave a message she will ask someone from the relevant department to call me back I am still waiting until today. No one called. I called again the operator said I should use WhatsApp which does not seem to function. This is unprofessional and unacceptable. I wish Edgars group did not change to what it is.
1 reviews | Active since Jan 2020
Edgars violations of NCA.
Edgars continues to list me on the bureaus even though the account is paid. No queries are resolved and no accountability is taken for their rogue actions. Formally lodged a complaint with the NCR and CGSO.
1 reviews | Active since Jan 2020
Edgars violations of NCA.
Edgars continues to list me on the bureaus even though the account is paid. No queries are resolved and no accountability is taken for their rogue actions. Formally lodged a complaint with the NCR and CGSO.
1 reviews | Active since Dec 2022
Interest -In duplum rule
I have queried interest charges on an amount on the 6 month plan, dating back to 2023 and being charged interest. It seems as though AI is writing their responses because the lat 3 said the same thing in different ways , but making NO effort to resolve the issue. My next step is the consumer ombudsman.
1 reviews | Active since Dec 2022
Interest -In duplum rule
I have queried interest charges on an amount on the 6 month plan, dating back to 2023 and being charged interest. It seems as though AI is writing their responses because the lat 3 said the same thing in different ways , but making NO effort to resolve the issue. My next step is the consumer ombudsman.
1 reviews | Active since Dec 2019
****med by rcs
Received a message verifying a purchase the number that called was a rcs call centre they ****med my mum for R8000 on Edgar's and R17000 on foschini my mum who is 85 yes old and she reported it to the store the ff day while at the store transaction were going off her *** no otp was asked for Edgar's refused to sort it out saying she must pay because she gave them otp but while sitting in Edgar's transactions went tru. Ithout otp
1 reviews | Active since Dec 2019
****med by rcs
Received a message verifying a purchase the number that called was a rcs call centre they ****med my mum for R8000 on Edgar's and R17000 on foschini my mum who is 85 yes old and she reported it to the store the ff day while at the store transaction were going off her *** no otp was asked for Edgar's refused to sort it out saying she must pay because she gave them otp but while sitting in Edgar's transactions went tru. Ithout otp
1 reviews | Active since Aug 2014
Worst
I am sorry but this is why when I pay off my *** I will be closing this and I hope who ever sees this will think twice getting this. I have paid my *** in full, never late never less than owing on the installment, always more than I should. Then an unforseen issue arrose and I had to use the *** again. Bare in mind I never skipped a payment, always paid more than I should. I get a phone call today telling me I need to pay my *** and if I will be able to pay the ***. Making out as if I never pay, never on time. Your customer service is pathetic. Be better.
1 reviews | Active since Aug 2014
Worst
I am sorry but this is why when I pay off my *** I will be closing this and I hope who ever sees this will think twice getting this. I have paid my *** in full, never late never less than owing on the installment, always more than I should. Then an unforseen issue arrose and I had to use the *** again. Bare in mind I never skipped a payment, always paid more than I should. I get a phone call today telling me I need to pay my *** and if I will be able to pay the ***. Making out as if I never pay, never on time. Your customer service is pathetic. Be better.
1 reviews | Active since Jul 2016
Disgracful service and repair process
Pathetic and disgraceful service from Edgars Gateway. I have purchased a Drone and in August it was booked in for Repairs due to it been defective. The Item has now pasted the 21 Working days repairs as per the CPA.I was the item to be replaced or refunded.Edgars is selling electronic items and can't provide proper warranty turn around time for repairs. I would like to warn customers out there. Please stop buying electronic tech gadgets from Edgars Gateway or any other Edgars stores that sell them cause if you have a problem with an item them will come up with new stories on the supplier now takes 9 weeks to repairs but when the item is purchased they don't tell you that.I have even tied to call the store and they never anwser the phone.
1 reviews | Active since Jul 2016
Disgracful service and repair process
Pathetic and disgraceful service from Edgars Gateway. I have purchased a Drone and in August it was booked in for Repairs due to it been defective. The Item has now pasted the 21 Working days repairs as per the CPA.I was the item to be replaced or refunded.Edgars is selling electronic items and can't provide proper warranty turn around time for repairs. I would like to warn customers out there. Please stop buying electronic tech gadgets from Edgars Gateway or any other Edgars stores that sell them cause if you have a problem with an item them will come up with new stories on the supplier now takes 9 weeks to repairs but when the item is purchased they don't tell you that.I have even tied to call the store and they never anwser the phone.
1 reviews | Active since Jan 2019
Terrible account management trapping clients
I've paid off the balance for purchases I made on my *** many years ago, although after trying to dispute the ever increasing balance despite regular payments without success. Decided to stop using the *** the *** but continued receiving statements for club and other things they couldn't explain, tried to close the *** and club thing without success the line they call at the shop is forever unanswered. Eventually stopped paying this nonsense and they send my details to credit beauro. Like a death trap you can't get out of....
1 reviews | Active since Jan 2019
Terrible account management trapping clients
I've paid off the balance for purchases I made on my *** many years ago, although after trying to dispute the ever increasing balance despite regular payments without success. Decided to stop using the *** the *** but continued receiving statements for club and other things they couldn't explain, tried to close the *** and club thing without success the line they call at the shop is forever unanswered. Eventually stopped paying this nonsense and they send my details to credit beauro. Like a death trap you can't get out of....
1 reviews | Active since Aug 2020
Horrible customer service
Bad customer service, I called Edgards in Mall of Africa asking about a shoe I am interested in buying. I was told to call at 11am when the people from department are there so their shift starts at 11. I have been calling for an hour now and nobody is picking up. The shoe I am looking for my size is almost out of stock and i need this shoe to be set aside, but nobody is picking up the phone.
1 reviews | Active since Aug 2020
Horrible customer service
Bad customer service, I called Edgards in Mall of Africa asking about a shoe I am interested in buying. I was told to call at 11am when the people from department are there so their shift starts at 11. I have been calling for an hour now and nobody is picking up. The shoe I am looking for my size is almost out of stock and i need this shoe to be set aside, but nobody is picking up the phone.