Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Protea Metering is described by residents as a utility metering provider under severe strain. Customers consistently report prepaid electricity purchases that never load, unexplained water and electricity balances, and near total inability to reach anyone by phone or email. A recurring theme is households left without power for hours or days, with isolated praise reserved for a few named consultants who resolve issues personally.
Top Strengths:
- •Customer Service & Professionalism: A small group of named staff, including Nondumiso Ntshakala, Makkie Van Stade, Riaan Herandien and Mistique, are described as patient and effective. These experiences stand in sharp contrast to widespread reports of rude, dismissive and unaccountable call centre agents.
Replied to 99% of negative reviews
Reply time on negative reviews: 63h 15m
TrustIndex
2.4
Ranking
#4
in Renovations & Interiors
Reply Time
68h 11m
NPS Score
-67
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 63h 15m
Nov '25 - Oct '26
Frequently Asked Questions About Protea Metering
What do customers say about Protea Metering?
Based on recent customer reviews, Protea Metering is described by residents as a utility metering provider under severe strain. Customers consistently report prepaid electricity purchases that never load, unexplained water and electricity balances, and near total inability to reach anyone by phone or email. A recurring theme is households left without power for hours or days, with isolated praise reserved for a few named consultants who resolve issues personally.
What is Protea Metering's biggest strength?
Protea Metering's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professionalism. A small group of named staff, including Nondumiso Ntshakala, Makkie Van Stade, Riaan Herandien and Mistique, are described as patient and effective. These experiences stand in sharp contrast to widespread reports of rude, dismissive and unaccountable call centre agents.
What are the most common complaints about Protea Metering?
The most common complaint about Protea Metering, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. Customers describe water bills leaping from a few kilolitres to fifty plus, balances flipping from credit to thousands in arrears overnight, penalty and reminder fees on paid accounts, and deposits withheld for months after move out.
How does Protea Metering compare to other Renovations & Interiors companies?
Protea Metering scores 1 out of 5 on Hellopeter's AI analysis of service quality in Renovations & Interiors, compared to the Renovations & Interiors industry average of 3. Their strongest theme is Customer Service (1.2); their weakest is Communication (0.9). The top AI-rated Renovations & Interiors business on Hellopeter is (). How is the AI Score calculated? →
Is Protea Metering trustworthy?
Protea Metering has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 141 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 63 hours 15 min. Hellopeter has tracked Protea Metering across 811 total reviews. How is the TrustIndex calculated? →
Recent reviews (141)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Rude and not helpful
Protea metering is the worst service provider. I have been waiting for my deposit refund for more than 2 months. Everytime I send a follow up *** they come up with excuses and more delays with regards to my deposit. Their customer service over the phone is terrible. I had multiple interactions with them and they are rude, have a lack of consideration for their current and previous clients and simply just useless. 1000% would not recommend.
1 reviews | Active since Oct 2026
Rude and not helpful
Protea metering is the worst service provider. I have been waiting for my deposit refund for more than 2 months. Everytime I send a follow up *** they come up with excuses and more delays with regards to my deposit. Their customer service over the phone is terrible. I had multiple interactions with them and they are rude, have a lack of consideration for their current and previous clients and simply just useless. 1000% would not recommend.
1 reviews | Active since May 2026
Full deposit not returned
Hello, I paid a deposit of R1,500 when I moved into my unit. However, upon moving out, I only received R880 of the deposit back. I am still awaiting the refund of the outstanding balance. Could you please provide an update on when the remaining amount will be refunded? Thank you.
1 reviews | Active since May 2026
Full deposit not returned
Hello, I paid a deposit of R1,500 when I moved into my unit. However, upon moving out, I only received R880 of the deposit back. I am still awaiting the refund of the outstanding balance. Could you please provide an update on when the remaining amount will be refunded? Thank you.
1 reviews | Active since Aug 2026
Horrible
The service is very bad their system is not working properly never stay in an apartment that is using protea metering they dont attend to their customers and the readings of electricity is very very bad , please be warned
1 reviews | Active since Aug 2026
Horrible
The service is very bad their system is not working properly never stay in an apartment that is using protea metering they dont attend to their customers and the readings of electricity is very very bad , please be warned
1 reviews | Active since Jan 2019
Electricity reap by Protea Metering
They charge shared services of R40.08 daily on electricity purchases
1 reviews | Active since Jan 2019
Electricity reap by Protea Metering
They charge shared services of R40.08 daily on electricity purchases
1 reviews | Active since Jan 2022
Not getting services for what I paid for
I reside in Mogale Junction, I first bought electricity for R150 via the FNB app on the 29th September 2026 but I never received the token for it and when I called they claimed that it did not reflect in their account, even after sending an email with proof of payment that the money left my account they didn't reply. On the 2nd of October I bought electricity for R200 and made the mistake of including my name as the reference instead of my *** but I immediately sent an email with all my details asking them to assist I even sent proof of payment but I haven't been assisted. Phone calls are not being answered.
1 reviews | Active since Jan 2022
Not getting services for what I paid for
I reside in Mogale Junction, I first bought electricity for R150 via the FNB app on the 29th September 2026 but I never received the token for it and when I called they claimed that it did not reflect in their account, even after sending an email with proof of payment that the money left my account they didn't reply. On the 2nd of October I bought electricity for R200 and made the mistake of including my name as the reference instead of my *** but I immediately sent an email with all my details asking them to assist I even sent proof of payment but I haven't been assisted. Phone calls are not being answered.
1 reviews | Active since Aug 2026
Bad service. Close doors
Protea Metering needs to start working during weekends to accommodate the inconvenience they cause people. Their system is not equipped to handle their business
1 reviews | Active since Aug 2026
Bad service. Close doors
Protea Metering needs to start working during weekends to accommodate the inconvenience they cause people. Their system is not equipped to handle their business
1 reviews | Active since Oct 2017
Great people service
I'm a country where service to the public sucks, it's so refreshing when you come across someone who goes all out to render service to the public. I would like to convey my appreciation and gratitude to Nondumiso ( I can't remember her surname) for an excellent service to my fiancée and I when we really needed help. We had just moved in to a new place and the estate agent had not done what she was supposed to , she had not told us that we had to register for water and electricity, the previous tenant was owing and had not cancelled, it was a Friday when we found out, we didn't have electricity, the lease agreement didn't have the owner's signature, etc etc. It was Nondumiso who came to the party, taking her time to explain to us what needed to be done. There was la lot of running back and forth with the estate agent, requesting the outstanding documents and when we finally got them Nondumiso made sure we had been properly registered and we could purchase electricity. She even called to explain everything and answered the questions I had. What a relief it was knowing I would have a great weekend. NONDUMISO YOU'RE A STAR ⭐ ⭐ ⭐ ⭐ ⭐
1 reviews | Active since Oct 2017
Great people service
I'm a country where service to the public sucks, it's so refreshing when you come across someone who goes all out to render service to the public. I would like to convey my appreciation and gratitude to Nondumiso ( I can't remember her surname) for an excellent service to my fiancée and I when we really needed help. We had just moved in to a new place and the estate agent had not done what she was supposed to , she had not told us that we had to register for water and electricity, the previous tenant was owing and had not cancelled, it was a Friday when we found out, we didn't have electricity, the lease agreement didn't have the owner's signature, etc etc. It was Nondumiso who came to the party, taking her time to explain to us what needed to be done. There was la lot of running back and forth with the estate agent, requesting the outstanding documents and when we finally got them Nondumiso made sure we had been properly registered and we could purchase electricity. She even called to explain everything and answered the questions I had. What a relief it was knowing I would have a great weekend. NONDUMISO YOU'RE A STAR ⭐ ⭐ ⭐ ⭐ ⭐