Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SweepSouth presents a sharply divided experience. Customers consistently praise individual SweepStars by name for warmth, punctuality and thorough cleaning, and the booking app is described as effortless. A recurring theme, however, is that when something goes wrong, support becomes unreachable, refunds stall and accountability disappears, turning otherwise loyal customers into vocal critics of the platform behind the cleaners.
Top Strengths:
- •Customer Service & Professionalism: Customer Service & Professionalism (3.1) is carried by the SweepStars themselves. Reviewers name people like Malieka, Miriam, Thandi and Vuyiseka, describing patience, warmth and effort beyond the brief, while call centre and booking management staff attract most of the criticism.
Replied to 100% of negative reviews
Reply time on negative reviews: 72h 8m
TrustIndex
5.9
Ranking
#1
in Cleaning
Reply Time
70h 54m
NPS Score
-7
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 72h 8m
Nov '25 - Oct '26
Frequently Asked Questions About SweepSouth
What do customers say about SweepSouth?
Based on recent customer reviews, SweepSouth presents a sharply divided experience. Customers consistently praise individual SweepStars by name for warmth, punctuality and thorough cleaning, and the booking app is described as effortless. A recurring theme, however, is that when something goes wrong, support becomes unreachable, refunds stall and accountability disappears, turning otherwise loyal customers into vocal critics of the platform behind the cleaners.
What is SweepSouth's biggest strength?
SweepSouth's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professionalism. Customer Service & Professionalism (3.1) is carried by the SweepStars themselves. Reviewers name people like Malieka, Miriam, Thandi and Vuyiseka, describing patience, warmth and effort beyond the brief, while call centre and booking management staff attract most of the criticism.
What are the most common complaints about SweepSouth?
The most common complaint about SweepSouth, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. Pricing, Billing & Refunds (1.2) is a serious pain point. Customers describe full deductions for no shows, refunds promised then never paid, partial refunds on largely undone work and insurance claims declined or never submitted.
How does SweepSouth compare to other Cleaning companies?
SweepSouth scores 2.2 out of 5 on Hellopeter's AI analysis of service quality in Cleaning, compared to the Cleaning industry average of 3. Their strongest theme is Customer Service (3.1); their weakest is Communication (1.1). The top AI-rated Cleaning business on Hellopeter is (). How is the AI Score calculated? →
Is SweepSouth trustworthy?
SweepSouth has a TrustIndex of 5.9 out of 10 on Hellopeter, based on 104 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 72 hours 8 min. Hellopeter has tracked SweepSouth across 1,260 total reviews. How is the TrustIndex calculated? →
Recent reviews (104)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2023
I love how easy it is to book a cleaning service, and how wonderful the staff work
I love how easy it is to book a cleaning service, and how wonderful the staff work. I have particularly enjoyed my last two services. Sharna was super efficient and worked magic in our home. She was amazing! I hope to be able to regularly use her services
1 reviews | Active since Jul 2023
I love how easy it is to book a cleaning service, and how wonderful the staff work
I love how easy it is to book a cleaning service, and how wonderful the staff work. I have particularly enjoyed my last two services. Sharna was super efficient and worked magic in our home. She was amazing! I hope to be able to regularly use her services
1 reviews | Active since Sept 2026
Amazing company
Amazing company. Their cleaners have a wonderful attitude and work ethic. They work quickly and efficiently to get my Airbnb clean between guests. I highly recommend Sweepsouth for taking the pressure off of finding good cleaning staff.
1 reviews | Active since Sept 2026
Amazing company
Amazing company. Their cleaners have a wonderful attitude and work ethic. They work quickly and efficiently to get my Airbnb clean between guests. I highly recommend Sweepsouth for taking the pressure off of finding good cleaning staff.
1 reviews | Active since Sept 2026
Sweepsouth has been a dream
Sweepsouth has been a dream! Find the SweepStar you're happy with, pay Sweepsouth and no hassle, no fuss, the SweepStar arrives on time, goes the extra mile and does the work all with a smile. My family say, our home hasn't been this clean!
1 reviews | Active since Sept 2026
Sweepsouth has been a dream
Sweepsouth has been a dream! Find the SweepStar you're happy with, pay Sweepsouth and no hassle, no fuss, the SweepStar arrives on time, goes the extra mile and does the work all with a smile. My family say, our home hasn't been this clean!
1 reviews | Active since Jun 2026
Been using SweepSouth for the past 4 years and only had bad service once
Been using SweepSouth for the past 4 years and only had bad service once. Ladies who come are professional and leave the space immaculate and even go beyond what is expected. I normally leave them alone while I go into work and I come back without issue but a beautifully cleaned house!
1 reviews | Active since Jun 2026
Been using SweepSouth for the past 4 years and only had bad service once
Been using SweepSouth for the past 4 years and only had bad service once. Ladies who come are professional and leave the space immaculate and even go beyond what is expected. I normally leave them alone while I go into work and I come back without issue but a beautifully cleaned house!
1 reviews | Active since Jan 2015
I am extremely happy and satisfied with Sweepstar
I am extremely happy and satisfied with Sweepstar. They are very professional and responsive. I mainly like the fact that they send a replacement if my preferred Sweepstar is not available. This gives me peace of mind.
1 reviews | Active since Jan 2015
I am extremely happy and satisfied with Sweepstar
I am extremely happy and satisfied with Sweepstar. They are very professional and responsive. I mainly like the fact that they send a replacement if my preferred Sweepstar is not available. This gives me peace of mind.
1 reviews | Active since May 2009
SweepSouth is simply the best
SweepSouth is simply the best! It is well worth the cost for the peace of mind it provides, without the headache and hassle of dealing with employment contracts and all the admin that comes with employing someone directly. I also love that they offer a variety of services, which you can make use of whenever and wherever you need them. Such a convenient and stress-free service!
1 reviews | Active since May 2009
SweepSouth is simply the best
SweepSouth is simply the best! It is well worth the cost for the peace of mind it provides, without the headache and hassle of dealing with employment contracts and all the admin that comes with employing someone directly. I also love that they offer a variety of services, which you can make use of whenever and wherever you need them. Such a convenient and stress-free service!