SweepSouth
Verified Business
|3.1|94 Reviews (last 12 months)|Responds in 71h 29m
SweepSouth
Verified Business
|3.1
94 Reviews (last 12 months)
Responds in 71h 29m
Scores reflect the Overall AI Score for each category
SweepSouth
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SweepSouth presents a sharply divided experience. Customers consistently praise individual SweepStars by name for warmth, punctuality and thorough cleaning, and the booking app is described as effortless. A recurring theme, however, is that when something goes wrong, support becomes unreachable, refunds stall and accountability disappears, turning otherwise loyal customers into vocal critics of the platform behind the cleaners.
Replied to 100% of negative reviews
Reply time on negative reviews: 73h 21m
TrustIndex
5.7
Ranking
#1
in Cleaning
Reply Time
71h 29m
NPS Score
-7
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 73h 21m
Oct '25 - Sep '26
Based on recent customer reviews, SweepSouth presents a sharply divided experience. Customers consistently praise individual SweepStars by name for warmth, punctuality and thorough cleaning, and the booking app is described as effortless. A recurring theme, however, is that when something goes wrong, support becomes unreachable, refunds stall and accountability disappears, turning otherwise loyal customers into vocal critics of the platform behind the cleaners.
SweepSouth's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professionalism. Customer Service & Professionalism (3.1) is carried by the SweepStars themselves. Reviewers name people like Malieka, Miriam, Thandi and Vuyiseka, describing patience, warmth and effort beyond the brief, while call centre and booking management staff attract most of the criticism.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I will never use SweepSouth again and neither should you. On the 4th June 2026, SweepSouth issued a SweepStar to come to my house to clean. The SweepStar I had first chosen, cancelled on me the evening before, and they reassigned someone new. She stole from my home. I reported her to the police and I reported her to SweepSouth. I gave a 1-star rating and SweepSouth still charged me for the cleaning service. She did not even clean properly. Their operations lead reached out on the 11th June explaining the disciplinary steps SweepSouth will take. We followed up with their operations lead on the 23rd June, 2nd July, and the 14th July. Neither he or the SweepSouth team have gotten back to us. Don’t use SweepSouth. They will bring strangers to your home and will do nothing about it if something happens.
1 reviews | Active since Sept 2026
I will never use SweepSouth again and neither should you. On the 4th June 2026, SweepSouth issued a SweepStar to come to my house to clean. The SweepStar I had first chosen, cancelled on me the evening before, and they reassigned someone new. She stole from my home. I reported her to the police and I reported her to SweepSouth. I gave a 1-star rating and SweepSouth still charged me for the cleaning service. She did not even clean properly. Their operations lead reached out on the 11th June explaining the disciplinary steps SweepSouth will take. We followed up with their operations lead on the 23rd June, 2nd July, and the 14th July. Neither he or the SweepSouth team have gotten back to us. Don’t use SweepSouth. They will bring strangers to your home and will do nothing about it if something happens.
1 reviews | Active since Apr 2026
I had the most fantastic inter action with MALIEKA yesterday regarding the rebooking of two of the people I have on a 14 day basis. She had all the patience to help me and even phone back at 18:30 yesterday evening. Super service and a worthy the 5 stars. Thank you so much Malieka for your help. HM Korsch
1 reviews | Active since Apr 2026
I had the most fantastic inter action with MALIEKA yesterday regarding the rebooking of two of the people I have on a 14 day basis. She had all the patience to help me and even phone back at 18:30 yesterday evening. Super service and a worthy the 5 stars. Thank you so much Malieka for your help. HM Korsch
1 reviews | Active since Apr 2015
Horrible service You complain they don't response Service guarantee is a bunch of nonsense My sweepsouth lady arrived 2 hrs late Cleaned terribly, my kids make better beds She left after the booked 7.5 hrs even though she was 2 hrs late! No ironing even though I booked her for 1.5 hrs ironing A rip off poor quality company. They loosing business by the day as the complaints show. Watch this space soon they will be gone Shocking shocking service if we call it that
1 reviews | Active since Apr 2015
Horrible service You complain they don't response Service guarantee is a bunch of nonsense My sweepsouth lady arrived 2 hrs late Cleaned terribly, my kids make better beds She left after the booked 7.5 hrs even though she was 2 hrs late! No ironing even though I booked her for 1.5 hrs ironing A rip off poor quality company. They loosing business by the day as the complaints show. Watch this space soon they will be gone Shocking shocking service if we call it that
1 reviews | Active since Jan 2024
I had a very frustrating and disappointing interaction with the SweepSouth support service. I had to cancel a booking the day before because we didn't have water in my area a reason beyond my control but SweepSouth decided to deduct the full amount even though I had cancelled and made another booking. Because it wouldn't make sense to have someone come over to clean my place without water that would just defeat the purpose of booking for a service.
1 reviews | Active since Jan 2024
I had a very frustrating and disappointing interaction with the SweepSouth support service. I had to cancel a booking the day before because we didn't have water in my area a reason beyond my control but SweepSouth decided to deduct the full amount even though I had cancelled and made another booking. Because it wouldn't make sense to have someone come over to clean my place without water that would just defeat the purpose of booking for a service.
1 reviews | Active since Dec 2022
I have been a loyal SweepSouth customer with recuring bookings, that started way back in January 2024. Since then, I have had a weekly booking, for every Friday, except when the specific day is a public holiday - in which case I changed the day of the booking to another day - or if I was not at home. I have absolutely NO problem, with my regular SweepStar, BUT... When it comes to doing something on their website, especially w.r.t. bookings and/or booking history, I find there website VERY UNUSERFRIENDLY. For starters, the website is terribly slow to respond to your clicks. This morning it literally took SEVERAL MINUTES, to change from "Upcoming" to "Completed" on the bookings page. (After waiting for 2 minutes 30 seconds, I clicked on "Completed" for a second time and had to wait for another minute and 20 seconds, before the site reacted.) Then there is the issue with buying "SweepCredit", via EFT. This is just impossible, because after entered the amount and clicked on "EFT", you are supposed to be direct you to your internet banking website, but it doesn't and there is no button you can click to continue - no "Next" or "Continue" button. Only after I created a new bank card as a payment method - my old card reached its expiry date - I could click on "Card" to make the payment for SweepCredit. Then there is the issue of deleting an expired bank cards, because there is no option to do so (but the site is clever enough to tell you, that your card has expired, if that is the case). To delete my old card, I went to the "Help" page and search for this option. There they claim that it is "quick and easy" to delete a card. All you have to do, is click on the card, scroll down end click on "Remove". When I click on the card I wanted to remove, I got a message stating "Your card has expired, please add a new card or select another." Nothing happened when I scrolled down, because there is nothing to scroll down to. Therefore, there is no "Remove" to click on. Finally, for now, contacting them via the phone, is also a major issue. I have done that this morning and on no less than 3 occasions, the call was ended and I didn't end any of them. When I finally managed to talk to an agent, there was a constant, irritating noise in the background (or shall I say "foreground"), making hearing what the agent is saying, often very difficult, or impossible. Now, readers, you will most probably understand, why I gave SweepSouth only 2 stars - because nowadays, everything starts with an internet website. Without going there first, there won't be anything to assist you in make decisions, like what you can expect in dealing of a company, that you consider to make use of. I would like to end this part of my review, by saying the following: I have taken up most of the issues I mentioned above, with this SweepSouth's support desk, but up to now, I have not noticed any improvement on any of these issues. Now, Sweepsouth's website developers, the following is for you: Firstly, you MUST to do something, to speed up SweepSouth's website's response time, on selections customers can make, especially on, but not limited to, the "Bookings" page. It is frustrating to click somewhere and nothing happens for more than three minutes. Secondly, you need to revisit your website and work it through from A to Z and test EVERYTHING you list there as options customers are supposed to be able click on, especially, but not limited to, when it comes to bookings and payments. Thirdly, you should align the "Help" page search results, with other pages on the website, to give customers real, reliable answers on how to do things, like deleting cards for payments, by following the path(s), as displayed on the "Help" page.
1 reviews | Active since Dec 2022
I have been a loyal SweepSouth customer with recuring bookings, that started way back in January 2024. Since then, I have had a weekly booking, for every Friday, except when the specific day is a public holiday - in which case I changed the day of the booking to another day - or if I was not at home. I have absolutely NO problem, with my regular SweepStar, BUT... When it comes to doing something on their website, especially w.r.t. bookings and/or booking history, I find there website VERY UNUSERFRIENDLY. For starters, the website is terribly slow to respond to your clicks. This morning it literally took SEVERAL MINUTES, to change from "Upcoming" to "Completed" on the bookings page. (After waiting for 2 minutes 30 seconds, I clicked on "Completed" for a second time and had to wait for another minute and 20 seconds, before the site reacted.) Then there is the issue with buying "SweepCredit", via EFT. This is just impossible, because after entered the amount and clicked on "EFT", you are supposed to be direct you to your internet banking website, but it doesn't and there is no button you can click to continue - no "Next" or "Continue" button. Only after I created a new bank card as a payment method - my old card reached its expiry date - I could click on "Card" to make the payment for SweepCredit. Then there is the issue of deleting an expired bank cards, because there is no option to do so (but the site is clever enough to tell you, that your card has expired, if that is the case). To delete my old card, I went to the "Help" page and search for this option. There they claim that it is "quick and easy" to delete a card. All you have to do, is click on the card, scroll down end click on "Remove". When I click on the card I wanted to remove, I got a message stating "Your card has expired, please add a new card or select another." Nothing happened when I scrolled down, because there is nothing to scroll down to. Therefore, there is no "Remove" to click on. Finally, for now, contacting them via the phone, is also a major issue. I have done that this morning and on no less than 3 occasions, the call was ended and I didn't end any of them. When I finally managed to talk to an agent, there was a constant, irritating noise in the background (or shall I say "foreground"), making hearing what the agent is saying, often very difficult, or impossible. Now, readers, you will most probably understand, why I gave SweepSouth only 2 stars - because nowadays, everything starts with an internet website. Without going there first, there won't be anything to assist you in make decisions, like what you can expect in dealing of a company, that you consider to make use of. I would like to end this part of my review, by saying the following: I have taken up most of the issues I mentioned above, with this SweepSouth's support desk, but up to now, I have not noticed any improvement on any of these issues. Now, Sweepsouth's website developers, the following is for you: Firstly, you MUST to do something, to speed up SweepSouth's website's response time, on selections customers can make, especially on, but not limited to, the "Bookings" page. It is frustrating to click somewhere and nothing happens for more than three minutes. Secondly, you need to revisit your website and work it through from A to Z and test EVERYTHING you list there as options customers are supposed to be able click on, especially, but not limited to, when it comes to bookings and payments. Thirdly, you should align the "Help" page search results, with other pages on the website, to give customers real, reliable answers on how to do things, like deleting cards for payments, by following the path(s), as displayed on the "Help" page.
1 reviews | Active since Apr 2016
I feel ****** by a cleaner from SweepSouth, 'Nomatter'. I have a 2 bedroom house. I booked her for 4 hours., but she did not finish the cleaning. After I offered her food, she rinsed her dish, put it on the other side of the sink????Changed her clothes and stood by the door and told me that she is leaving. I said "how because you are not done cleaning". There were dishes that were inside the dishwasher that I had asked her to pack away. She did not wipe the kitchen counter. She said to me my time is up if I want her to stay longer I need to add more money. I feel ****** and disrespected. When she arrived I showed her around and she started in my baby's bedroom. The room has a single bed, which was made, a chair and a chest of drawers. However, I noticed that she was in there for a long time. She was there for over an hour, and the room is small. Now I'm asking myself if this is something that she does on purpose? When she left I looked around and noticed that my TV still has my baby's hand prints on it. She did not wipe it. The shower in the bathroom was not cleaned at all, at all. Please note, I asked her 3 times, 3 times if she cleaned the shower, she said yes. I asked because I did not hear water running in the shower nor scrubbing. Guys, I have a little one and have requested your service because I can't do it all on my own. I am disappointed and I definitely feel ******. Now. is this something your staff does to earn more money, do they move slow on purpose so they can demand more money from customers? This is my ref booking number, SS***. Please note, I did let her know that I'm going to report her.
1 reviews | Active since Apr 2016
I feel ****** by a cleaner from SweepSouth, 'Nomatter'. I have a 2 bedroom house. I booked her for 4 hours., but she did not finish the cleaning. After I offered her food, she rinsed her dish, put it on the other side of the sink????Changed her clothes and stood by the door and told me that she is leaving. I said "how because you are not done cleaning". There were dishes that were inside the dishwasher that I had asked her to pack away. She did not wipe the kitchen counter. She said to me my time is up if I want her to stay longer I need to add more money. I feel ****** and disrespected. When she arrived I showed her around and she started in my baby's bedroom. The room has a single bed, which was made, a chair and a chest of drawers. However, I noticed that she was in there for a long time. She was there for over an hour, and the room is small. Now I'm asking myself if this is something that she does on purpose? When she left I looked around and noticed that my TV still has my baby's hand prints on it. She did not wipe it. The shower in the bathroom was not cleaned at all, at all. Please note, I asked her 3 times, 3 times if she cleaned the shower, she said yes. I asked because I did not hear water running in the shower nor scrubbing. Guys, I have a little one and have requested your service because I can't do it all on my own. I am disappointed and I definitely feel ******. Now. is this something your staff does to earn more money, do they move slow on purpose so they can demand more money from customers? This is my ref booking number, SS***. Please note, I did let her know that I'm going to report her.
1 reviews | Active since Aug 2022
The service is amazing. I have booked more than two Sweep stars and they have exceeded my expectations. I would highly recommend the service to anyone especially since they come highly rated as well as professional and go the extra mile.
1 reviews | Active since Aug 2022
The service is amazing. I have booked more than two Sweep stars and they have exceeded my expectations. I would highly recommend the service to anyone especially since they come highly rated as well as professional and go the extra mile.
1 reviews | Active since Sept 2012
I’ve been a loyal SweepSouth customer almost since they first launched, regularly using their platform for both indoor and outdoor services. Over the years, the consistency and quality of service have been outstanding. The SweepStars are always punctual, hard-working, and respectful of our home. It’s rare to find a service that delivers such reliable, hassle-free quality week after week. Fantastic work to the SweepSouth team!
1 reviews | Active since Sept 2012
I’ve been a loyal SweepSouth customer almost since they first launched, regularly using their platform for both indoor and outdoor services. Over the years, the consistency and quality of service have been outstanding. The SweepStars are always punctual, hard-working, and respectful of our home. It’s rare to find a service that delivers such reliable, hassle-free quality week after week. Fantastic work to the SweepSouth team!
The most common complaint about SweepSouth, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. Pricing, Billing & Refunds (1.2) is a serious pain point. Customers describe full deductions for no shows, refunds promised then never paid, partial refunds on largely undone work and insurance claims declined or never submitted.
SweepSouth scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Cleaning, compared to the Cleaning industry average of 3. Their strongest theme is Workmanship (3.2); their weakest is Communication (2.2). The top AI-rated Cleaning business on Hellopeter is (). How is the AI Score calculated? →
SweepSouth has a TrustIndex of 5.7 out of 10 on Hellopeter, based on 94 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 73 hours 21 min. Hellopeter has tracked SweepSouth across 1,249 total reviews. How is the TrustIndex calculated? →