1 reviews | Active since Jan 2022
Not getting services for what I paid for
I reside in Mogale Junction, I first bought electricity for R150 via the FNB app on the 29th September 2026 but I never received the token for it and when I called they claimed that it did not reflect in their account, even after sending an email with proof of payment that the money left my account they didn't reply. On the 2nd of October I bought electricity for R200 and made the mistake of including my name as the reference instead of my *** but I immediately sent an email with all my details asking them to assist I even sent proof of payment but I haven't been assisted. Phone calls are not being answered.
Good day Silindile
On your online profile it shows that the payment on 29th September did load onto your profile on the same day, and that the payment of 02/10/2026 with the wrong payment reference was also allocated on 05/10/2026.
It seems that your query had been resolved. One of our agents will nevertheless reach out to you, should you require any further assistance.
Kind regards,
Protea Metering
moga1448
Good day Silindile
On your online profile it shows that the payment on 29th September did load onto your profile on the same day, and that the payment of 02/10/2026 with the wrong payment reference was also allocated on 05/10/2026.
It seems that your query had been resolved. One of our agents will nevertheless reach out to you, should you require any further assistance.
Kind regards,
Protea Metering
moga1448