Scores reflect the Overall AI Score for each category
Based on recent customer reviews, OneDayOnly is described as a deal platform where the buying is easy but everything after the sale is difficult. Customers consistently report long fulfilment waits, parcels marked delivered that never arrive, and refunds trapped in supplier assessment loops. A recurring theme is the absence of a phone line, with praise reserved almost entirely for a small group of named escalation staff.
Top Strengths:
- •Customer Service & Support: Named escalation staff such as Andre B, Gwen and Tasneem L are repeatedly credited with turning failures around in minutes. Customers describe warmth and ownership at that level, but say reaching it usually requires a public complaint first.
TrustIndex
2.2
NPS Score
-53
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About OneDayOnly
What do customers say about OneDayOnly?
Based on recent customer reviews, OneDayOnly is described as a deal platform where the buying is easy but everything after the sale is difficult. Customers consistently report long fulfilment waits, parcels marked delivered that never arrive, and refunds trapped in supplier assessment loops. A recurring theme is the absence of a phone line, with praise reserved almost entirely for a small group of named escalation staff.
What is OneDayOnly's biggest strength?
OneDayOnly's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named escalation staff such as Andre B, Gwen and Tasneem L are repeatedly credited with turning failures around in minutes. Customers describe warmth and ownership at that level, but say reaching it usually requires a public complaint first.
What are the most common complaints about OneDayOnly?
The most common complaint about OneDayOnly, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Customers consistently report orders exceeding quoted 5 to 20 day windows, split shipments arriving weeks apart, and courier partners including Fastway, DPD Laser and Pargo losing, damaging or misdelivering parcels with no tracking accountability.
How does OneDayOnly compare to other Fashion & Clothing companies?
OneDayOnly scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Fashion & Clothing, compared to the Fashion & Clothing industry average of 1.3. Their strongest theme is In-Store Service (1.5); their weakest is Returns & Refunds (0.8). The top AI-rated Fashion & Clothing business on Hellopeter is Shoebox Online (2.9). How is the AI Score calculated? →
Is OneDayOnly trustworthy?
OneDayOnly has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 137 reviews in the last 12 months. Hellopeter has tracked OneDayOnly across 1,908 total reviews. How is the TrustIndex calculated? →
Recent reviews (137)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2012
Terrible Refund Process
I purchased a Cielo bed through OneDayOnly that arrived broken. It has now been 3.5 weeks of waiting simply for them to collect the damaged item and process my refund. Customer service has been entirely unhelpful, repeatedly passing the buck by claiming they are 'waiting on the supplier' with zero accountability or progress. This unacceptable delay reflects poorly on both OneDayOnly and Cielo.
1 reviews | Active since Jan 2012
Terrible Refund Process
I purchased a Cielo bed through OneDayOnly that arrived broken. It has now been 3.5 weeks of waiting simply for them to collect the damaged item and process my refund. Customer service has been entirely unhelpful, repeatedly passing the buck by claiming they are 'waiting on the supplier' with zero accountability or progress. This unacceptable delay reflects poorly on both OneDayOnly and Cielo.
1 reviews | Active since Jan 2014
Bad service, I think they are going down. Don't trust them with your money
After sales service is not poor, it does not excist. Avoid buying from them. I even reported their bad service to the the supplier of their item, no response.
1 reviews | Active since Jan 2014
Bad service, I think they are going down. Don't trust them with your money
After sales service is not poor, it does not excist. Avoid buying from them. I even reported their bad service to the the supplier of their item, no response.
1 reviews | Active since Jan 2016
Goods not collected for return
Very difficult to return goods! I completed all the forms, followed procedure , received authorisation. A full week later, the parcel has not been collected so I cannot be reimbursed. Will never recommend them unless you're lucky enough to not need to return the goods. Would value feedback on how to escalate this so that the issue can be resolved and my money can be returned
1 reviews | Active since Jan 2016
Goods not collected for return
Very difficult to return goods! I completed all the forms, followed procedure , received authorisation. A full week later, the parcel has not been collected so I cannot be reimbursed. Will never recommend them unless you're lucky enough to not need to return the goods. Would value feedback on how to escalate this so that the issue can be resolved and my money can be returned
1 reviews | Active since Aug 2018
Horrible Customer Service
I am so livid with the poor customer service I've been experiencing with OneDayOnly. I sent a query on Friday the 29th August 2026 regarding the defective product I received. I spoke to the customer service agent by the name of Fatima V who requested that I send her pictures of the products which I did but she never responded back and later that evening I made a follow up and Noludwe M another customer agent responded and she also asked me the pictures that I have already sent and I sent them again and guess what I am still waiting for feedback from both of them.
1 reviews | Active since Aug 2018
Horrible Customer Service
I am so livid with the poor customer service I've been experiencing with OneDayOnly. I sent a query on Friday the 29th August 2026 regarding the defective product I received. I spoke to the customer service agent by the name of Fatima V who requested that I send her pictures of the products which I did but she never responded back and later that evening I made a follow up and Noludwe M another customer agent responded and she also asked me the pictures that I have already sent and I sent them again and guess what I am still waiting for feedback from both of them.
1 reviews | Active since Jun 2018
Worst online shop
Please do not use this online platform. I purchased an item from them and received it used and incomplete. After many weeks, I received a recent update from ODO stating that they have yet to receive a response from the seller to process my refund. Furthermore, I even noted that a new item could be sent as a replacement, but they have now retracted that agreement. I will definitely escalate this matter if a resolution is not reached soon.
1 reviews | Active since Jun 2018
Worst online shop
Please do not use this online platform. I purchased an item from them and received it used and incomplete. After many weeks, I received a recent update from ODO stating that they have yet to receive a response from the seller to process my refund. Furthermore, I even noted that a new item could be sent as a replacement, but they have now retracted that agreement. I will definitely escalate this matter if a resolution is not reached soon.
1 reviews | Active since Aug 2023
They sell cheap painted nonsense as full grain
Their full grain product are made from cheap painted leather that loses colour when it contact with liquids. I bought a Tall Bronson bar stool. It was supposed to be full grain yet it lost colour when I spilled liqud on it. I went to shop they dont have products to fix the discouration
1 reviews | Active since Aug 2023
They sell cheap painted nonsense as full grain
Their full grain product are made from cheap painted leather that loses colour when it contact with liquids. I bought a Tall Bronson bar stool. It was supposed to be full grain yet it lost colour when I spilled liqud on it. I went to shop they dont have products to fix the discouration
1 reviews | Active since Feb 2019
Lie about prices don’t trust them.
If I could I would give them 0 stars. Check the price of the item you want to buy on other websites first I bought a vacuum robot which was supposedly marked down from R18000 to R7500 what a deal right… wrong they bumped the price before listing and after the “sale” on their website the price of the same machine now cost just over R5000. They lie about the price to make you feel good about it but basically ***** your money.
1 reviews | Active since Feb 2019
Lie about prices don’t trust them.
If I could I would give them 0 stars. Check the price of the item you want to buy on other websites first I bought a vacuum robot which was supposedly marked down from R18000 to R7500 what a deal right… wrong they bumped the price before listing and after the “sale” on their website the price of the same machine now cost just over R5000. They lie about the price to make you feel good about it but basically ***** your money.
1 reviews | Active since Mar 2021
Do not order from the company ! You will regret it
After sending countless emails and being promised 24 hour turn around, two weeks passes and I’m told they will escalate my return. Don’t even bother with these ****mers.