Scores reflect the Overall AI Score for each category
Based on recent customer reviews, OneDayOnly is described as a deal platform where the buying is easy but everything after the sale is difficult. Customers consistently report long fulfilment waits, parcels marked delivered that never arrive, and refunds trapped in supplier assessment loops. A recurring theme is the absence of a phone line, with praise reserved almost entirely for a small group of named escalation staff.
Top Strengths:
- •Customer Service & Support: Named escalation staff such as Andre B, Gwen and Tasneem L are repeatedly credited with turning failures around in minutes. Customers describe warmth and ownership at that level, but say reaching it usually requires a public complaint first.
TrustIndex
2.2
NPS Score
-48
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About OneDayOnly
What do customers say about OneDayOnly?
Based on recent customer reviews, OneDayOnly is described as a deal platform where the buying is easy but everything after the sale is difficult. Customers consistently report long fulfilment waits, parcels marked delivered that never arrive, and refunds trapped in supplier assessment loops. A recurring theme is the absence of a phone line, with praise reserved almost entirely for a small group of named escalation staff.
What is OneDayOnly's biggest strength?
OneDayOnly's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named escalation staff such as Andre B, Gwen and Tasneem L are repeatedly credited with turning failures around in minutes. Customers describe warmth and ownership at that level, but say reaching it usually requires a public complaint first.
What are the most common complaints about OneDayOnly?
The most common complaint about OneDayOnly, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Customers consistently report orders exceeding quoted 5 to 20 day windows, split shipments arriving weeks apart, and courier partners including Fastway, DPD Laser and Pargo losing, damaging or misdelivering parcels with no tracking accountability.
How does OneDayOnly compare to other Fashion & Clothing companies?
OneDayOnly scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Fashion & Clothing, compared to the Fashion & Clothing industry average of 1.3. Their strongest theme is In-Store Service (1.5); their weakest is Returns & Refunds (0.8). The top AI-rated Fashion & Clothing business on Hellopeter is Shoebox Online (2.9). How is the AI Score calculated? →
Is OneDayOnly trustworthy?
OneDayOnly has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 144 reviews in the last 12 months. Hellopeter has tracked OneDayOnly across 1,906 total reviews. How is the TrustIndex calculated? →
Recent reviews (144)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2018
Horrible Customer Service
I am so livid with the poor customer service I've been experiencing with OneDayOnly. I sent a query on Friday the 29th August 2026 regarding the defective product I received. I spoke to the customer service agent by the name of Fatima V who requested that I send her pictures of the products which I did but she never responded back and later that evening I made a follow up and Noludwe M another customer agent responded and she also asked me the pictures that I have already sent and I sent them again and guess what I am still waiting for feedback from both of them.
1 reviews | Active since Aug 2018
Horrible Customer Service
I am so livid with the poor customer service I've been experiencing with OneDayOnly. I sent a query on Friday the 29th August 2026 regarding the defective product I received. I spoke to the customer service agent by the name of Fatima V who requested that I send her pictures of the products which I did but she never responded back and later that evening I made a follow up and Noludwe M another customer agent responded and she also asked me the pictures that I have already sent and I sent them again and guess what I am still waiting for feedback from both of them.
1 reviews | Active since Jun 2018
Worst online shop
Please do not use this online platform. I purchased an item from them and received it used and incomplete. After many weeks, I received a recent update from ODO stating that they have yet to receive a response from the seller to process my refund. Furthermore, I even noted that a new item could be sent as a replacement, but they have now retracted that agreement. I will definitely escalate this matter if a resolution is not reached soon.
1 reviews | Active since Jun 2018
Worst online shop
Please do not use this online platform. I purchased an item from them and received it used and incomplete. After many weeks, I received a recent update from ODO stating that they have yet to receive a response from the seller to process my refund. Furthermore, I even noted that a new item could be sent as a replacement, but they have now retracted that agreement. I will definitely escalate this matter if a resolution is not reached soon.
1 reviews | Active since Aug 2023
They sell cheap painted nonsense as full grain
Their full grain product are made from cheap painted leather that loses colour when it contact with liquids. I bought a Tall Bronson bar stool. It was supposed to be full grain yet it lost colour when I spilled liqud on it. I went to shop they dont have products to fix the discouration
1 reviews | Active since Aug 2023
They sell cheap painted nonsense as full grain
Their full grain product are made from cheap painted leather that loses colour when it contact with liquids. I bought a Tall Bronson bar stool. It was supposed to be full grain yet it lost colour when I spilled liqud on it. I went to shop they dont have products to fix the discouration
1 reviews | Active since Feb 2019
Lie about prices don’t trust them.
If I could I would give them 0 stars. Check the price of the item you want to buy on other websites first I bought a vacuum robot which was supposedly marked down from R18000 to R7500 what a deal right… wrong they bumped the price before listing and after the “sale” on their website the price of the same machine now cost just over R5000. They lie about the price to make you feel good about it but basically ***** your money.
1 reviews | Active since Feb 2019
Lie about prices don’t trust them.
If I could I would give them 0 stars. Check the price of the item you want to buy on other websites first I bought a vacuum robot which was supposedly marked down from R18000 to R7500 what a deal right… wrong they bumped the price before listing and after the “sale” on their website the price of the same machine now cost just over R5000. They lie about the price to make you feel good about it but basically ***** your money.
1 reviews | Active since Mar 2021
Do not order from the company ! You will regret it
After sending countless emails and being promised 24 hour turn around, two weeks passes and I’m told they will escalate my return. Don’t even bother with these ****mers.
1 reviews | Active since Jul 2015
Refund **** at OneDayOnly!!!!
Hi all, Please be aware one returns process at OneDayOnly! They charge a collection fee and you also forfeit discount voucher used on an order whereby more then 1 item was purchased. Ur refund is therefore way less then your purchase amount. Daylight *******!
1 reviews | Active since Jul 2015
Refund **** at OneDayOnly!!!!
Hi all, Please be aware one returns process at OneDayOnly! They charge a collection fee and you also forfeit discount voucher used on an order whereby more then 1 item was purchased. Ur refund is therefore way less then your purchase amount. Daylight *******!
1 reviews | Active since Oct 2019
One Deal A Day Sells Sub-par products with misleading descriptions, then does not refund users. Unresponsive and dismissive on WhatsApp communication
I ordered multiple items and upon delivery, immediately tried to log a refund request via email which redirected me to a WhatsApp number. I contacted the WhatsApp number the next day, to no response when I selected the option for a refunded. I then texted for 2 weeks to no response until I threatened to contact the competition commission, at which point I received a response in less than 3 minutes, I indicated that they need to send a courier for their below and refund " * My pop up wallet didn't arrive. * The wireless speakers are hardly audible and don't charge any devices I've tested at all * the 240w charging blocks can't even quick charge a mere 22w samsung * the clogging kits shutter buttons don't work on both android and apple Basically, the entire order is a dud and is nothing as described. Please send a collection team for all the items and send me a full refund immediately" To which I no longer received a response. I texted again dialy for a further 3 days, at which point I sighted the Consumer Protection Act. My number has since been blocked.
1 reviews | Active since Oct 2019
One Deal A Day Sells Sub-par products with misleading descriptions, then does not refund users. Unresponsive and dismissive on WhatsApp communication
I ordered multiple items and upon delivery, immediately tried to log a refund request via email which redirected me to a WhatsApp number. I contacted the WhatsApp number the next day, to no response when I selected the option for a refunded. I then texted for 2 weeks to no response until I threatened to contact the competition commission, at which point I received a response in less than 3 minutes, I indicated that they need to send a courier for their below and refund " * My pop up wallet didn't arrive. * The wireless speakers are hardly audible and don't charge any devices I've tested at all * the 240w charging blocks can't even quick charge a mere 22w samsung * the clogging kits shutter buttons don't work on both android and apple Basically, the entire order is a dud and is nothing as described. Please send a collection team for all the items and send me a full refund immediately" To which I no longer received a response. I texted again dialy for a further 3 days, at which point I sighted the Consumer Protection Act. My number has since been blocked.