Scores reflect the Overall AI Score for each category
Based on recent customer reviews, One Deal A day is described as a business that sells quickly but struggles badly after the payment clears. Customers consistently report orders stuck on processing for weeks, faulty or misdescribed goods, and refund requests that stretch into months. A recurring theme is the absence of a phone line, with buyers bounced between WhatsApp numbers that never reply. A small group praises named agents and genuine bargains.
Top Strengths:
- •Product Quality & Value: The strongest theme relative to the rest, Product Quality & Value (1.4) draws praise for keen deal pricing on air coolers, drill sets and chairs when items work, though many buyers describe faulty appliances and goods that differ from the advert.
TrustIndex
2
NPS Score
-84
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About One Deal A day
What do customers say about One Deal A day?
Based on recent customer reviews, One Deal A day is described as a business that sells quickly but struggles badly after the payment clears. Customers consistently report orders stuck on processing for weeks, faulty or misdescribed goods, and refund requests that stretch into months. A recurring theme is the absence of a phone line, with buyers bounced between WhatsApp numbers that never reply. A small group praises named agents and genuine bargains.
What is One Deal A day's biggest strength?
One Deal A day's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. The strongest theme relative to the rest, Product Quality & Value (1.4) draws praise for keen deal pricing on air coolers, drill sets and chairs when items work, though many buyers describe faulty appliances and goods that differ from the advert.
What are the most common complaints about One Deal A day?
The most common complaint about One Deal A day, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (0.9) is the weakest area. Customers describe refunds quoted at seven to ten days running into months, returns demanded at the buyer's own cost, missed collections and Consumer Protection Act requests being ignored entirely.
Is One Deal A day trustworthy?
One Deal A day has a TrustIndex of 2 out of 10 on Hellopeter, based on 186 reviews in the last 12 months. Hellopeter has tracked One Deal A day across 3,577 total reviews. How is the TrustIndex calculated? →
Recent reviews (186)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2020
One deal a day - NOT Happy
Got my order after 19 days and it's late , I ordered a gas plate stove , no knobs , scratched , looks like it was used , Not satisfied , I want them to come and take their parcel back and refund me , what a disgrace
1 reviews | Active since Jun 2020
One deal a day - NOT Happy
Got my order after 19 days and it's late , I ordered a gas plate stove , no knobs , scratched , looks like it was used , Not satisfied , I want them to come and take their parcel back and refund me , what a disgrace
1 reviews | Active since Sept 2011
Worst Customer Service
**Extremely Disappointing Customer Service – Order *** By far the worst customer service experience I have ever had with an online store. I would strongly advise others to think twice before purchasing from this company. My pressure cleaner was delivered on 14 September and was defective from the start. I contacted support immediately using the WhatsApp number ***, only to be told I had contacted the wrong number. I was then redirected to another number, where an agent requested a video of the faulty device, which I promptly provided. Since then, I have spent almost a month following up, with no resolution and, more recently, no response at all. To date, I have received absolutely no meaningful feedback, and I am still stuck with a defective pressure cleaner that cost me R599. What is most disappointing is the complete lack of accountability and after-sales support. Taking a customer's money is clearly not a problem, but when something goes wrong, the customer is left chasing answers and being ignored. I would stop short of calling this a ****, but the experience has certainly left me questioning the company's credibility and commitment to its customers. **I would not recommend this online store to anyone. ** Based on my experience, the customer service is appalling, and the complete lack of support after payment is unacceptable. Customers deserve better than to spend their hard-earned money on a defective product and then be left completely in the dark.
1 reviews | Active since Sept 2011
Worst Customer Service
**Extremely Disappointing Customer Service – Order *** By far the worst customer service experience I have ever had with an online store. I would strongly advise others to think twice before purchasing from this company. My pressure cleaner was delivered on 14 September and was defective from the start. I contacted support immediately using the WhatsApp number ***, only to be told I had contacted the wrong number. I was then redirected to another number, where an agent requested a video of the faulty device, which I promptly provided. Since then, I have spent almost a month following up, with no resolution and, more recently, no response at all. To date, I have received absolutely no meaningful feedback, and I am still stuck with a defective pressure cleaner that cost me R599. What is most disappointing is the complete lack of accountability and after-sales support. Taking a customer's money is clearly not a problem, but when something goes wrong, the customer is left chasing answers and being ignored. I would stop short of calling this a ****, but the experience has certainly left me questioning the company's credibility and commitment to its customers. **I would not recommend this online store to anyone. ** Based on my experience, the customer service is appalling, and the complete lack of support after payment is unacceptable. Customers deserve better than to spend their hard-earned money on a defective product and then be left completely in the dark.
1 reviews | Active since Oct 2026
Empty promises and non delivery.
Ordered a Drone, made payment. Stock was delivered 10 days later. Drone was faulty, I reported it 10min after receiving it - this was the 29th of Sept. on the 14th of Oct still no resolve, I get promise after promise that they will collect and swop out the faulty product with a new 1, still no resolve. I will not recommend them at all. I accept product % failure, the timious resolve thereof and empty promises remains my issue. Do Better!
1 reviews | Active since Oct 2026
Empty promises and non delivery.
Ordered a Drone, made payment. Stock was delivered 10 days later. Drone was faulty, I reported it 10min after receiving it - this was the 29th of Sept. on the 14th of Oct still no resolve, I get promise after promise that they will collect and swop out the faulty product with a new 1, still no resolve. I will not recommend them at all. I accept product % failure, the timious resolve thereof and empty promises remains my issue. Do Better!
1 reviews | Active since Oct 2026
Les than one star!
They get one star, just because you can't give a business less than one star. They have the worst customer service ever, cheap products and they make you wait more than two weeks for your order. Just stay away and save yourself the brain aneurysm you WILL absolutely get trying to deal with then.
1 reviews | Active since Oct 2026
Les than one star!
They get one star, just because you can't give a business less than one star. They have the worst customer service ever, cheap products and they make you wait more than two weeks for your order. Just stay away and save yourself the brain aneurysm you WILL absolutely get trying to deal with then.
1 reviews | Active since Oct 2026
Paid for an electric water heater, was R350 plus delivery R75, totals R425
Paid for an electric water heater, was R350 plus delivery R75, totals R425.00. Never received an email of receipt, only dealing was via whats app, order number is ***, I send an email to ***, email not valid. Its had been more than 10days now.
1 reviews | Active since Oct 2026
Paid for an electric water heater, was R350 plus delivery R75, totals R425
Paid for an electric water heater, was R350 plus delivery R75, totals R425.00. Never received an email of receipt, only dealing was via whats app, order number is ***, I send an email to ***, email not valid. Its had been more than 10days now.
1 reviews | Active since Sept 2024
Waiting for order
i have brought stuff from one deal a day 10 day ago i only thinhg i see on my order is that i have made payment in full and had not heard anything from them about my order i tryed whatsupp them and even emails them but i got no joy .
1 reviews | Active since Sept 2024
Waiting for order
i have brought stuff from one deal a day 10 day ago i only thinhg i see on my order is that i have made payment in full and had not heard anything from them about my order i tryed whatsupp them and even emails them but i got no joy .
1 reviews | Active since Jun 2026
Abo****ely Terrible
I recently placed an order online and recieved the items within the expected delivery period which was great. Upon Arrival and inspecting the items my toolbox was completely open with all tools loose,You can see courier service not caring about any of your parcels even if there is damageable items inside. The tools are as of bad quality when loosening a door hinge the ***** driver broke. I immediately contacted the aftersales department and i am still waiting for their response which has now take 4 days to get back to me and even to view my case. This is totally unacceptable and i would not reccomend purchasing from them as they terriby lack aftersales services.
1 reviews | Active since Jun 2026
Abo****ely Terrible
I recently placed an order online and recieved the items within the expected delivery period which was great. Upon Arrival and inspecting the items my toolbox was completely open with all tools loose,You can see courier service not caring about any of your parcels even if there is damageable items inside. The tools are as of bad quality when loosening a door hinge the ***** driver broke. I immediately contacted the aftersales department and i am still waiting for their response which has now take 4 days to get back to me and even to view my case. This is totally unacceptable and i would not reccomend purchasing from them as they terriby lack aftersales services.