Worst Customer Service

**Extremely Disappointing Customer Service – Order ***

By far the worst customer service experience I have ever had with an online store. I would strongly advise others to think twice before purchasing from this company.

My pressure cleaner was delivered on 14 September and was defective from the start. I contacted support immediately using the WhatsApp number ***, only to be told I had contacted the wrong number. I was then redirected to another number, where an agent requested a video of the faulty device, which I promptly provided.

Since then, I have spent almost a month following up, with no resolution and, more recently, no response at all. To date, I have received absolutely no meaningful feedback, and I am still stuck with a defective pressure cleaner that cost me R599.

What is most disappointing is the complete lack of accountability and after-sales support. Taking a customer's money is clearly not a problem, but when something goes wrong, the customer is left chasing answers and being ignored.

I would stop short of calling this a ****, but the experience has certainly left me questioning the company's credibility and commitment to its customers.

**I would not recommend this online store to anyone. ** Based on my experience, the customer service is appalling, and the complete lack of support after payment is unacceptable. Customers deserve better than to spend their hard-earned money on a defective product and then be left completely in the dark.