Based on recent customer reviews, Nike SA is described by customers as a premium brand whose South African retail and online operation is falling short of its pricing. A recurring theme is orders paid for but never delivered, refunds owed for months, and returns rejected as worn or washed. Customers consistently report unanswered calls, promised callbacks that never arrive, and escalations to the CGSO or the National Consumer Commission.
Top Strengths:
- •Product Quality & Value: A small group of customers still praise Nike for comfort compared with other brands, classy styling, and a price they see as fair. Most reviewers, however, describe soles separating, uppers pilling, and lace loops tearing within weeks of purchase.
TrustIndex
2
NPS Score
-91
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Nike SA
What do customers say about Nike SA?
Based on recent customer reviews, Nike SA is described by customers as a premium brand whose South African retail and online operation is falling short of its pricing. A recurring theme is orders paid for but never delivered, refunds owed for months, and returns rejected as worn or washed. Customers consistently report unanswered calls, promised callbacks that never arrive, and escalations to the CGSO or the National Consumer Commission.
Is Nike SA trustworthy?
Nike SA has a TrustIndex of 2 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. Hellopeter has tracked Nike SA across 430 total reviews. How is the TrustIndex calculated? →
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2020
Excellent Customer Service from Neria Ramalope at Nike East Point
I had a great experience at the Nike Factory Store, East Point, when I went in to exchange a product I wasn't happy with. Neria Ramalope assisted me and was incredibly friendly, professional, and helpful throughout the process. Her excellent customer service made the experience smooth and pleasant. Thank you, Neria, for going the extra mile and representing the Nike brand so well!
1 reviews | Active since Dec 2020
Excellent Customer Service from Neria Ramalope at Nike East Point
I had a great experience at the Nike Factory Store, East Point, when I went in to exchange a product I wasn't happy with. Neria Ramalope assisted me and was incredibly friendly, professional, and helpful throughout the process. Her excellent customer service made the experience smooth and pleasant. Thank you, Neria, for going the extra mile and representing the Nike brand so well!
1 reviews | Active since May 2020
I HAVE BEEN ****MED BY NIKE ONLINE
I placed an order for clothes and sneakers for my children through Nike Online, eagerly anticipating its arrival on Wednesday. Unfortunately, the delivery never arrived as expected. When I checked the app to see if there had been any updates or if the delivery date had been rescheduled, I was shocked to find a notification stating that my order had already been delivered. Frustrated and confused, I have attempted to reach out to Nike Online for clarification, but the customer service phone line is not functioning. Additionally, their website offers no option for logging a complaint or seeking assistance. This order is especially important to me, as it contains Christmas gifts for my kids, and I can't shake the feeling of being ****med due to the lack of communication and support from Nike.
1 reviews | Active since May 2020
I HAVE BEEN ****MED BY NIKE ONLINE
I placed an order for clothes and sneakers for my children through Nike Online, eagerly anticipating its arrival on Wednesday. Unfortunately, the delivery never arrived as expected. When I checked the app to see if there had been any updates or if the delivery date had been rescheduled, I was shocked to find a notification stating that my order had already been delivered. Frustrated and confused, I have attempted to reach out to Nike Online for clarification, but the customer service phone line is not functioning. Additionally, their website offers no option for logging a complaint or seeking assistance. This order is especially important to me, as it contains Christmas gifts for my kids, and I can't shake the feeling of being ****med due to the lack of communication and support from Nike.
1 reviews | Active since Jan 2014
Nike Woodmead Outlet Female Manager is extremely Unprofessional
The soles of Vaporfly range come off quite easily in the most horrible way in the middle of the run. I spoke to Nike Athlete online advisor who I was able to send pictures of the shoes. I was advised to go to the shop for further assistance. I found an unfriendly, accusative manager at Woodmead Retailer, with no name tag and who refused to give me her name even on request. She clearly knows nothing about running or the product she's a manager of. Or Customers service. The shoe is not worth your money, it performs better but not durable at all and the rubbers on the sole come off very prematurely and you end up limping for the rest of the run. The Nike Athlete online assistance was very polite and decent except for the store experience. Even the bra tops I had meant buy I ended up leaving them. I will try other brands.
1 reviews | Active since Jan 2014
Nike Woodmead Outlet Female Manager is extremely Unprofessional
The soles of Vaporfly range come off quite easily in the most horrible way in the middle of the run. I spoke to Nike Athlete online advisor who I was able to send pictures of the shoes. I was advised to go to the shop for further assistance. I found an unfriendly, accusative manager at Woodmead Retailer, with no name tag and who refused to give me her name even on request. She clearly knows nothing about running or the product she's a manager of. Or Customers service. The shoe is not worth your money, it performs better but not durable at all and the rubbers on the sole come off very prematurely and you end up limping for the rest of the run. The Nike Athlete online assistance was very polite and decent except for the store experience. Even the bra tops I had meant buy I ended up leaving them. I will try other brands.
1 reviews | Active since Sept 2026
Nike SA refuses warranty for Totalsports purchase
I bought Nike sneakers at Totalsports on 25 Dec 2025. After only nine months, both shoes developed glue defects. Totalsports refused help, saying their *** policy is only six months. Nike SA also refuses to honor the global 2‑year warranty for authorized dealer purchases, leaving customers stranded. This shows poor quality, weak accountability, and unfair treatment of South Africans
1 reviews | Active since Sept 2026
Nike SA refuses warranty for Totalsports purchase
I bought Nike sneakers at Totalsports on 25 Dec 2025. After only nine months, both shoes developed glue defects. Totalsports refused help, saying their *** policy is only six months. Nike SA also refuses to honor the global 2‑year warranty for authorized dealer purchases, leaving customers stranded. This shows poor quality, weak accountability, and unfair treatment of South Africans
1 reviews | Active since Aug 2026
Refund not honored to client
I returned sneakers 4 months ago and I'm still awaiting my refund after confirmation of revival of the merchandise. Even after placing another order with the correct style number. I double paid for one pair on sneakers.
1 reviews | Active since Aug 2026
Refund not honored to client
I returned sneakers 4 months ago and I'm still awaiting my refund after confirmation of revival of the merchandise. Even after placing another order with the correct style number. I double paid for one pair on sneakers.
1 reviews | Active since Aug 2026
I've ordered sneaker...
I've ordered sneakers *** 03-05-2026 Return 13-05-2026 No refund done
1 reviews | Active since Aug 2026
I've ordered sneaker...
I've ordered sneakers *** 03-05-2026 Return 13-05-2026 No refund done
1 reviews | Active since Aug 2026
Unresolved Refund
I purchased a pair of shoes through the app on 5 July 2026. As the shoes did not fit, I returned them, and my return was processed on 29 July 2026. To date, I have still not received my refund. I have contacted the call centre numerous times and have also chatted with various agents, most of whom provide the same robotic responses. Some have also been unnecessarily rude. I am repeatedly assured that the issue will be resolved by a specific day or date, yet nothing happens. Instead, the issue is continually being “escalated”, with additional business days being added to the resolution timeframe, only for nothing to come of it. At this point, the entire process has become incredibly frustrating. I returned the item almost three weeks ago and I should not have to repeatedly follow up just to receive a refund that is due to me.
1 reviews | Active since Aug 2026
Unresolved Refund
I purchased a pair of shoes through the app on 5 July 2026. As the shoes did not fit, I returned them, and my return was processed on 29 July 2026. To date, I have still not received my refund. I have contacted the call centre numerous times and have also chatted with various agents, most of whom provide the same robotic responses. Some have also been unnecessarily rude. I am repeatedly assured that the issue will be resolved by a specific day or date, yet nothing happens. Instead, the issue is continually being “escalated”, with additional business days being added to the resolution timeframe, only for nothing to come of it. At this point, the entire process has become incredibly frustrating. I returned the item almost three weeks ago and I should not have to repeatedly follow up just to receive a refund that is due to me.
1 reviews | Active since Mar 2013
Cracked Nike Mark
I Bought a Nike 7/8 High rise legging for R999.00 yesterday. The nike mark is cracked the day after. I tried to submit a claim at Nike and they just reply I need to go back to the store where I bought it. Which is far from where I stay. It is unacceptable to pay R999.00 for a pair of proper nike leggings and then the brand mark is cracked.
1 reviews | Active since Mar 2013
Cracked Nike Mark
I Bought a Nike 7/8 High rise legging for R999.00 yesterday. The nike mark is cracked the day after. I tried to submit a claim at Nike and they just reply I need to go back to the store where I bought it. Which is far from where I stay. It is unacceptable to pay R999.00 for a pair of proper nike leggings and then the brand mark is cracked.