Unresolved Refund

I purchased a pair of shoes through the app on 5 July 2026. As the shoes did not fit, I returned them, and my return was processed on 29 July 2026. To date, I have still not received my refund. I have contacted the call centre numerous times and have also chatted with various agents, most of whom provide the same robotic responses. Some have also been unnecessarily rude. I am repeatedly assured that the issue will be resolved by a specific day or date, yet nothing happens. Instead, the issue is continually being “escalated”, with additional business days being added to the resolution timeframe, only for nothing to come of it. At this point, the entire process has become incredibly frustrating. I returned the item almost three weeks ago and I should not have to repeatedly follow up just to receive a refund that is due to me.