Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Netx Tech t/a Xtend Fibre is heavily criticised for prolonged fibre outages, particularly in Villa Lisa and Fleurhof, where residents report weeks offline while still being billed in full. Recurring complaints include unanswered phone lines, ignored emails, WhatsApp queries met with automated replies, tickets closed without resolution, and technicians promised but never dispatched. Disputed balances and sudden suspensions add further frustration. A smaller group praises professional installations, helpful consultants such as Zanele and Johannes, and improved reliability.
Replied to 59% of negative reviews
Reply time on negative reviews: 52h 13m
TrustIndex
2.5
Ā
Ranking
#24
in Fibre & Broadband
Reply Time
47h 21m
Ā
NPS Score
-54
Recommended: Unlikely
Replied to 59% of negative reviews
Reply time on negative reviews: 52h 13m
Nov '25 - Oct '26
Frequently Asked Questions About Netx Tech t/a Xtend Fibre
What do customers say about Netx Tech t/a Xtend Fibre?
Based on recent customer reviews, Netx Tech t/a Xtend Fibre is heavily criticised for prolonged fibre outages, particularly in Villa Lisa and Fleurhof, where residents report weeks offline while still being billed in full. Recurring complaints include unanswered phone lines, ignored emails, WhatsApp queries met with automated replies, tickets closed without resolution, and technicians promised but never dispatched. Disputed balances and sudden suspensions add further frustration. A smaller group praises professional installations, helpful consultants such as Zanele and Johannes, and improved reliability.
Is Netx Tech t/a Xtend Fibre trustworthy?
Netx Tech t/a Xtend Fibre has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. They reply to 59% of negative reviews, typically within 52 hours 13 min. Hellopeter has tracked Netx Tech t/a Xtend Fibre across 85 total reviews. How is the TrustIndex calculated? ā
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2022
Worst service
Worst ISP upgraded thinking our problems will be overš¤¦š½āļø we still having the same issues, poor network connection lost count on how many times a day we unplug the routerš” asked for them to send a technician on site to come check our devices because they keep saying they have fixed the issue their side while on our end nothing is fixed. Been emailing, calling and sending texts every single day but still no feedback and they close tickets without resolving issues.
1 reviews | Active since Jan 2022
Worst service
Worst ISP upgraded thinking our problems will be overš¤¦š½āļø we still having the same issues, poor network connection lost count on how many times a day we unplug the routerš” asked for them to send a technician on site to come check our devices because they keep saying they have fixed the issue their side while on our end nothing is fixed. Been emailing, calling and sending texts every single day but still no feedback and they close tickets without resolving issues.
1 reviews | Active since Apr 2015
DO NOT GET NETX FIBRE
Do not get this. Otherwise you will not have internet. Its been ten days and all they'll do is send you a sms telling you that a technical team is being dispatched, for ten days!
1 reviews | Active since Apr 2015
DO NOT GET NETX FIBRE
Do not get this. Otherwise you will not have internet. Its been ten days and all they'll do is send you a sms telling you that a technical team is being dispatched, for ten days!
1 reviews | Active since Jan 2017
32 days and counting just after package upgrade
Went from upgrading my package (thinking things were finally improving) straight to the absolute worst fibre service imaginable. Total outage since 27 June with zero internet. Every time I call Iām promised a contractor is coming to fix it, yet thereās still no feedback, no update, and no sign of anyone. The story changed from āgeneral maintenanceā I was never told about to a ācable breakā, and my ticket has already been closed twice without resolution.
1 reviews | Active since Jan 2017
32 days and counting just after package upgrade
Went from upgrading my package (thinking things were finally improving) straight to the absolute worst fibre service imaginable. Total outage since 27 June with zero internet. Every time I call Iām promised a contractor is coming to fix it, yet thereās still no feedback, no update, and no sign of anyone. The story changed from āgeneral maintenanceā I was never told about to a ācable breakā, and my ticket has already been closed twice without resolution.
1 reviews | Active since Jun 2026
Bad customer service
I'm extremely disappointed at netx Tech, with the same problem.I have been trying to call them but they don't answer the phone. I'm tired of complaining please come and take your things, I'm gonna look for a company that has better customer service, the company that takes their customers serious
1 reviews | Active since Jun 2026
Bad customer service
I'm extremely disappointed at netx Tech, with the same problem.I have been trying to call them but they don't answer the phone. I'm tired of complaining please come and take your things, I'm gonna look for a company that has better customer service, the company that takes their customers serious
1 reviews | Active since Jan 2024
Xtend Fibre ignores customers while charging full price
Xtend Fibre continues to provide disappointing service in Villa Lisa year after year. Certain households are left without internet for long periods, yet the company keeps blaming āinfrastructure issues.ā If this is truly an infrastructure problem, then why are only selected houses affected while others remain fully connected? Their customer service is just as frustrating as the outages. Calls are ignored for hours, and their WhatsApp support is flooded with automated AI responses that seem designed to dismiss customers rather than assist them. There is little to no accountability, no proper communication, and no urgency in resolving issues affecting paying clients. Customers are expected to pay full monthly fees regardless of downtime, poor support, and unreliable service. For a company that depends on customer trust, this level of service is unacceptable and raises serious concerns about how they value their clientsšššš
1 reviews | Active since Jan 2024
Xtend Fibre ignores customers while charging full price
Xtend Fibre continues to provide disappointing service in Villa Lisa year after year. Certain households are left without internet for long periods, yet the company keeps blaming āinfrastructure issues.ā If this is truly an infrastructure problem, then why are only selected houses affected while others remain fully connected? Their customer service is just as frustrating as the outages. Calls are ignored for hours, and their WhatsApp support is flooded with automated AI responses that seem designed to dismiss customers rather than assist them. There is little to no accountability, no proper communication, and no urgency in resolving issues affecting paying clients. Customers are expected to pay full monthly fees regardless of downtime, poor support, and unreliable service. For a company that depends on customer trust, this level of service is unacceptable and raises serious concerns about how they value their clientsšššš
1 reviews | Active since Dec 2022
Worse internet
Extremely unhappy. Been logging ticket numbers but no technicians come to assist with the issues. My internet has been dropping for a few months I've been calling emailing and WhatsApping with no help.. They reboot on their side and say it's sorted and hour later it's down again.. When you try to contact them then you don't get through or they wait for a Friday and say the technicians can't come over the weekend. I spoke to Johan last week he said if the internet drops again he will get a technician to come see what's wrong it's a whole week later still nothing he doesn't even reply to the emails anymore... Tickets 7*** for now that I can remember...
1 reviews | Active since Dec 2022
Worse internet
Extremely unhappy. Been logging ticket numbers but no technicians come to assist with the issues. My internet has been dropping for a few months I've been calling emailing and WhatsApping with no help.. They reboot on their side and say it's sorted and hour later it's down again.. When you try to contact them then you don't get through or they wait for a Friday and say the technicians can't come over the weekend. I spoke to Johan last week he said if the internet drops again he will get a technician to come see what's wrong it's a whole week later still nothing he doesn't even reply to the emails anymore... Tickets 7*** for now that I can remember...
1 reviews | Active since Mar 2024
Worst/Terrible customer service
I cannot belive that we still have companies that lacks customer service here in SA like this one,Its beyond terrible.I signed up on Monday as new customer, First no acknowledgement of my application, I had to call late to get the order processed. Since then no one has contacted me for installation, They are quite and unbothered. sent email no response, try calling, Its always there is no any consultant on the line. Since when do we have to beg to get services that we are gonna pay for.I dont understand why my area replaced Linteg with this useless company.I haven,t even started using their services but already unhappy and annoyed. Whats so difficult with doing an installation. Since Monday, A ship that departed from China the end of the world arrived in SA and drove back and arrived back in China,they cannot do an installation here in Fleurhof for 1 house or schedule an installation appointment. With such frustrations, I am sure support and maintenance is more than terrible for their clients. They do not care and they seem very relaxed and unbothered. Its either they do not know what they are doing or incompetence at its worst.Canāt deal with nosense, Im just going to opt for alternatives.I was with Linteg and their customer service was far way better than chancers. Very Annoyed.
1 reviews | Active since Mar 2024
Worst/Terrible customer service
I cannot belive that we still have companies that lacks customer service here in SA like this one,Its beyond terrible.I signed up on Monday as new customer, First no acknowledgement of my application, I had to call late to get the order processed. Since then no one has contacted me for installation, They are quite and unbothered. sent email no response, try calling, Its always there is no any consultant on the line. Since when do we have to beg to get services that we are gonna pay for.I dont understand why my area replaced Linteg with this useless company.I haven,t even started using their services but already unhappy and annoyed. Whats so difficult with doing an installation. Since Monday, A ship that departed from China the end of the world arrived in SA and drove back and arrived back in China,they cannot do an installation here in Fleurhof for 1 house or schedule an installation appointment. With such frustrations, I am sure support and maintenance is more than terrible for their clients. They do not care and they seem very relaxed and unbothered. Its either they do not know what they are doing or incompetence at its worst.Canāt deal with nosense, Im just going to opt for alternatives.I was with Linteg and their customer service was far way better than chancers. Very Annoyed.
1 reviews | Active since Sept 2023
Ticket Number 9802
Following our last interaction via countless calls, emails, we were advised that a technician would be dispatched to address the issue. That has been 4 days, 10hrs ago. Up to now, no technician has arrived, and we have received no communication whatsoever regarding a scheduled time or any update on the visit. This is yet another failure in what has already been an unacceptable experience. We not only without a service we have paid for, but we are now also unable to plan our days due to the complete absence of information.
1 reviews | Active since Sept 2023
Ticket Number 9802
Following our last interaction via countless calls, emails, we were advised that a technician would be dispatched to address the issue. That has been 4 days, 10hrs ago. Up to now, no technician has arrived, and we have received no communication whatsoever regarding a scheduled time or any update on the visit. This is yet another failure in what has already been an unacceptable experience. We not only without a service we have paid for, but we are now also unable to plan our days due to the complete absence of information.