AP
Aron P
1 reviews | Active since Jan 2017
29 Jul 2026, 20:34
32 days and counting just after package upgrade
Went from upgrading my package (thinking things were finally improving) straight to the absolute worst fibre service imaginable. Total outage since 27 June with zero internet.
Every time I call I’m promised a contractor is coming to fix it, yet there’s still no feedback, no update, and no sign of anyone. The story changed from “general maintenance” I was never told about to a “cable break”, and my ticket has already been closed twice without resolution.
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Netx Tech t/a Xtend Fibre's replyOfficial
18 Aug 2026, 08:23Good day,
Thank you for notifying us and for providing your feedback.
Please note that the damage to the lines in your area was caused by vandalism. We sincerely apologize for the inconvenience and disruption this has caused.
For assistance with your account and to discuss the possibility of a credit for the downtime you experienced as a result of this incident, please contact our Accounts Department.
We sincerely apologize for the inconvenience caused and hope to provide the level of service and customer care you signed up for and deserve.
Kind regards, Xtend Fibre
Netx Tech t/a Xtend Fibre's reply18 Aug 2026, 08:23
Official
Good day,
Thank you for notifying us and for providing your feedback.
Please note that the damage to the lines in your area was caused by vandalism. We sincerely apologize for the inconvenience and disruption this has caused.
For assistance with your account and to discuss the possibility of a credit for the downtime you experienced as a result of this incident, please contact our Accounts Department.
We sincerely apologize for the inconvenience caused and hope to provide the level of service and customer care you signed up for and deserve.
Kind regards, Xtend Fibre