Xtend Fibre ignores customers while charging full price

Xtend Fibre continues to provide disappointing service in Villa Lisa year after year. Certain households are left without internet for long periods, yet the company keeps blaming ‘infrastructure issues.’ If this is truly an infrastructure problem, then why are only selected houses affected while others remain fully connected?

Their customer service is just as frustrating as the outages. Calls are ignored for hours, and their WhatsApp support is flooded with automated AI responses that seem designed to dismiss customers rather than assist them. There is little to no accountability, no proper communication, and no urgency in resolving issues affecting paying clients.

Customers are expected to pay full monthly fees regardless of downtime, poor support, and unreliable service. For a company that depends on customer trust, this level of service is unacceptable and raises serious concerns about how they value their clients💔💔💔💔