Based on recent customer reviews, MorClick Satellite Internet Solutions is drawing heavy criticism from rural and farm-based customers who depend on satellite connectivity. Reviewers report speeds far below their paid packages, aggressive throttling, buffering and outages lasting weeks or months, particularly after a satellite migration and dish realignment. Support is described as WhatsApp only, slow and repetitive, with technicians missing appointments and issues endlessly escalated. Contract cancellation fees of around R11 500, credit bureau listings and billing disputes appear frequently. A small group praise dedicated agents and reliable connectivity in remote lodges and farms.
Replied to 33% of negative reviews
Reply time on negative reviews: 50h 40m
TrustIndex
2.3
Reply Time
236h 26m
NPS Score
-82
Recommended: Unlikely
Replied to 33% of negative reviews
Reply time on negative reviews: 50h 40m
Dec '25 - Nov '26
Frequently Asked Questions About MorClick Satellite Internet Solutions
What do customers say about MorClick Satellite Internet Solutions?
Based on recent customer reviews, MorClick Satellite Internet Solutions is drawing heavy criticism from rural and farm-based customers who depend on satellite connectivity. Reviewers report speeds far below their paid packages, aggressive throttling, buffering and outages lasting weeks or months, particularly after a satellite migration and dish realignment. Support is described as WhatsApp only, slow and repetitive, with technicians missing appointments and issues endlessly escalated. Contract cancellation fees of around R11 500, credit bureau listings and billing disputes appear frequently. A small group praise dedicated agents and reliable connectivity in remote lodges and farms.
Is MorClick Satellite Internet Solutions trustworthy?
MorClick Satellite Internet Solutions has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 33% of negative reviews, typically within 50 hours 40 min. Hellopeter has tracked MorClick Satellite Internet Solutions across 419 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
Worst internet provider ever
Worst company ever, pay for a 20 meg line and struggle to get 3mbps. If i ask then to come check what the problem is, they sending me a quote to send someone out. Dont use this people even if its your last option. When they do a speed test they do it on there own website. You can't even look at a normal whatsapp status. Terrible service
1 reviews | Active since Mar 2025
Worst internet provider ever
Worst company ever, pay for a 20 meg line and struggle to get 3mbps. If i ask then to come check what the problem is, they sending me a quote to send someone out. Dont use this people even if its your last option. When they do a speed test they do it on there own website. You can't even look at a normal whatsapp status. Terrible service
1 reviews | Active since Jan 2012
Morclick Internet
A1465. I have been trying to cancel my month-to-month subscription but to no avail. No one gets back to me and it would apear that I will be forced to pay another month. I have been a client for a few years and this is how you say thanks and good bye.....after not missing one payment. This is extremely sad and bad treatment as I have to hear that the cancellation dept must get back to Earl....NO people, this is not acceptable and I need my "subscription" cancelled!! Earl Togman treated me well.
1 reviews | Active since Jan 2012
Morclick Internet
A1465. I have been trying to cancel my month-to-month subscription but to no avail. No one gets back to me and it would apear that I will be forced to pay another month. I have been a client for a few years and this is how you say thanks and good bye.....after not missing one payment. This is extremely sad and bad treatment as I have to hear that the cancellation dept must get back to Earl....NO people, this is not acceptable and I need my "subscription" cancelled!! Earl Togman treated me well.
1 reviews | Active since Mar 2023
Beware of entering into contract with them. Not very honest and customer oriented.
A warning to NOT use MorClick. We hoped their service and WIFI would be better than Herotel in the area we are in. They weren't, so when we tried to cancel (which they need a calendar month for) we sent an email to their BILLING email address (rep**** on account received) to notify of cancellation on evening of 31 Aug. They told us that they did not consider this notice of "CANCELLATIONS" because we did not sent it to CORRECT email address. Forcing us to now pay an additional with along with the cancellation month which is only end OCT. The fact that I emailed BILLING email address re cancellation according to them does not get considered notifying them in time. Surely notifying MorClick company, even though not correct department could have been considered as valid cancellation??
1 reviews | Active since Mar 2023
Beware of entering into contract with them. Not very honest and customer oriented.
A warning to NOT use MorClick. We hoped their service and WIFI would be better than Herotel in the area we are in. They weren't, so when we tried to cancel (which they need a calendar month for) we sent an email to their BILLING email address (rep**** on account received) to notify of cancellation on evening of 31 Aug. They told us that they did not consider this notice of "CANCELLATIONS" because we did not sent it to CORRECT email address. Forcing us to now pay an additional with along with the cancellation month which is only end OCT. The fact that I emailed BILLING email address re cancellation according to them does not get considered notifying them in time. Surely notifying MorClick company, even though not correct department could have been considered as valid cancellation??
1 reviews | Active since Feb 2026
Worst Service Provider in Wifi
If i could rate a minus rating i would. Whoever is considering using Morclick please take into consideration that their service is pathetic. We had installation done in Feb - Since then we have been reporting bad service and complained and complained. We have paid our account up to date everymonth even though they could not supply service or get a tech to assist us. Finally they sent a tech out in Aug who admitted the whole installation was done incorrectly and that there is no way we would have ever be able to use the wifi as the speed was too slow. He then had to redo the whole installation which was only done in Sept. Take note that we have been struggling since Feb with this wifi and been paying monthly. We then notified Morclick that since they were unable to fix the wifi we will not pay for Sept as we have already been paying for 7 months with no assistance. They finally fixed the Wifi but have now discontinued the service as they want us to pay for Aug usage which they confirmed the installation must be redone. So we sat with no wifi and excuses after excuses just to be told we need to continue paying even though we dont know if wifi is working or not as it can not be tested. *** service - do not recommend them
1 reviews | Active since Feb 2026
Worst Service Provider in Wifi
If i could rate a minus rating i would. Whoever is considering using Morclick please take into consideration that their service is pathetic. We had installation done in Feb - Since then we have been reporting bad service and complained and complained. We have paid our account up to date everymonth even though they could not supply service or get a tech to assist us. Finally they sent a tech out in Aug who admitted the whole installation was done incorrectly and that there is no way we would have ever be able to use the wifi as the speed was too slow. He then had to redo the whole installation which was only done in Sept. Take note that we have been struggling since Feb with this wifi and been paying monthly. We then notified Morclick that since they were unable to fix the wifi we will not pay for Sept as we have already been paying for 7 months with no assistance. They finally fixed the Wifi but have now discontinued the service as they want us to pay for Aug usage which they confirmed the installation must be redone. So we sat with no wifi and excuses after excuses just to be told we need to continue paying even though we dont know if wifi is working or not as it can not be tested. *** service - do not recommend them
1 reviews | Active since Dec 2023
The Art of Bad Service - Part 2
I was recently migrated to a new position in the thermosphere or exosphere, and have experienced basically the same issues I did last time when I was migrated about 2 years ago. You'd think they've sorted out migrations by now!!!!!! Last time round, I was sent in an infinity loop by a useless Morclick "representative" because of shoddy connection after said migration, while this time the representative was nice and somehow efficient, but the "higher ups" this person always kept referring to, was totally useless. To get back to it, firstly, their on-site technician got in touch with me (before the migration), and out of a very confusing 3rd party coordinator, we eventually settled on a date he'd be here, after 3 different dates were firmly agreed upon, and, after some 'Let me gets back to you's', we eventually agreed on a single time and place. So, he eventually got here to come to position the dish in the new direction. That about to happen, him and his 'underling' were up in arms about where the new dish position should be, but they eventually chose a spot they agreed to on both through some cohesion. Not long after starting installing the dish, they hit a copper water pipe (right outside the bathroom, of course, which had water spewing everywhere) which the foreman on the farm I live on had to come and fix. The technician promised me I should expect much higher download speeds than before. This, of course, did transpire, until I was throttled to death after only having used 50% of my monthly allocation. Throttling, I suppose, living in SA, is ok, but not to such an extent you can't even have a Zoom meeting with ONE person. Soon after the migration I started experiencing connectivity issues, and got in touch with Morclick, dreading to have to go through the exact same rigmarole I had to 2 years earlier. Of course, one has to have the patience of the living dead living in South-Africa while having to deal with any kind of representative!!! Did the whole schlock of them testing my device with a LAN line from my side through 'HelpDesk', then about 40 messages back and forth. Took about 2 weeks!!!! Huuuuuuuuuuuuuge Surprise!!! Same results as before. The help assistant eventually reneged and told my I'm being throttled, about 2 and a half weeks into my monthly data allocation. I said, What!!?, to which she showed my I'm on 50% percent of my data usage (as mentioned before) about three quarters into the month, and that we can only do speed tests again after my data re-set. I was reset today. All hunky-dory. Tried to get in touch with the representative again to pick up on last month's issues. They'd somehow disappeared. YOU'RE BEING THROTTLED AFTER USING 50% OF YOUR DATA ALLOCATION!!!!!!!!!!!!!!!!!!!! ***!!!!!!!! Being throttled, I'm sure, isn't the end of the world, but when you are throttled in such a way that you can't even have a ****in' Zoom meeting (which requires minimum up- and download speed), it's dire. I still had upper 20% left of my monthly allocation before the their digital clock ticked over, and last night I couldn't even watch YouTube. From last night - AT THIS TIME I'M TYPING THIS (ONE HOUR BEFORE MY NEW ALLOCATION KICKS IN), I HAVE MORE THAN 20% LEFT OF MY MONTHLY ALLOCATION. I CAN'T WATCH YOUTUBE OR NETFLIX, THE LOWEST SPEEDS OUT THERE ON THE WEB. That all said, and most important of all, I live in an isolated area, working online. Starting last week, I had to cancel or postpone MULTIPLE online meetings because of ****py connection, and when you work for yourself, you lose money. So, thank you Morclick for, once again, living up to your ****ty reputation. Can't wait for Amazon and Herotel to kick these ****ers out of the South-African hemisphere. Ooooooooooooooooooh, wait…. Herotel. Go****it!!! Where's Elon when you need him. Oooooooh, right.
1 reviews | Active since Dec 2023
The Art of Bad Service - Part 2
I was recently migrated to a new position in the thermosphere or exosphere, and have experienced basically the same issues I did last time when I was migrated about 2 years ago. You'd think they've sorted out migrations by now!!!!!! Last time round, I was sent in an infinity loop by a useless Morclick "representative" because of shoddy connection after said migration, while this time the representative was nice and somehow efficient, but the "higher ups" this person always kept referring to, was totally useless. To get back to it, firstly, their on-site technician got in touch with me (before the migration), and out of a very confusing 3rd party coordinator, we eventually settled on a date he'd be here, after 3 different dates were firmly agreed upon, and, after some 'Let me gets back to you's', we eventually agreed on a single time and place. So, he eventually got here to come to position the dish in the new direction. That about to happen, him and his 'underling' were up in arms about where the new dish position should be, but they eventually chose a spot they agreed to on both through some cohesion. Not long after starting installing the dish, they hit a copper water pipe (right outside the bathroom, of course, which had water spewing everywhere) which the foreman on the farm I live on had to come and fix. The technician promised me I should expect much higher download speeds than before. This, of course, did transpire, until I was throttled to death after only having used 50% of my monthly allocation. Throttling, I suppose, living in SA, is ok, but not to such an extent you can't even have a Zoom meeting with ONE person. Soon after the migration I started experiencing connectivity issues, and got in touch with Morclick, dreading to have to go through the exact same rigmarole I had to 2 years earlier. Of course, one has to have the patience of the living dead living in South-Africa while having to deal with any kind of representative!!! Did the whole schlock of them testing my device with a LAN line from my side through 'HelpDesk', then about 40 messages back and forth. Took about 2 weeks!!!! Huuuuuuuuuuuuuge Surprise!!! Same results as before. The help assistant eventually reneged and told my I'm being throttled, about 2 and a half weeks into my monthly data allocation. I said, What!!?, to which she showed my I'm on 50% percent of my data usage (as mentioned before) about three quarters into the month, and that we can only do speed tests again after my data re-set. I was reset today. All hunky-dory. Tried to get in touch with the representative again to pick up on last month's issues. They'd somehow disappeared. YOU'RE BEING THROTTLED AFTER USING 50% OF YOUR DATA ALLOCATION!!!!!!!!!!!!!!!!!!!! ***!!!!!!!! Being throttled, I'm sure, isn't the end of the world, but when you are throttled in such a way that you can't even have a ****in' Zoom meeting (which requires minimum up- and download speed), it's dire. I still had upper 20% left of my monthly allocation before the their digital clock ticked over, and last night I couldn't even watch YouTube. From last night - AT THIS TIME I'M TYPING THIS (ONE HOUR BEFORE MY NEW ALLOCATION KICKS IN), I HAVE MORE THAN 20% LEFT OF MY MONTHLY ALLOCATION. I CAN'T WATCH YOUTUBE OR NETFLIX, THE LOWEST SPEEDS OUT THERE ON THE WEB. That all said, and most important of all, I live in an isolated area, working online. Starting last week, I had to cancel or postpone MULTIPLE online meetings because of ****py connection, and when you work for yourself, you lose money. So, thank you Morclick for, once again, living up to your ****ty reputation. Can't wait for Amazon and Herotel to kick these ****ers out of the South-African hemisphere. Ooooooooooooooooooh, wait…. Herotel. Go****it!!! Where's Elon when you need him. Oooooooh, right.
1 reviews | Active since Jun 2014
Do not trust the Sales people- ask MANY questions to the Technicians, read the contract with a fine-tooth comb and ask for written amounts BEFORE you sign the contract
I understand that MorClick services is not going to help me fix my line. More than a week ago I left a review in an attempt to get MorClick's help. Jenna-Lee was kind enough to reach out. I was told they can get me a “Technical agent to assist you until you are happy with the service”. I told her that I do not want to speak to a technician AGAIN unless they can cancel my contract without any extra hidden costs and hefty cancellation fees IF I go through all the motions and do the tests again and it comes up as “nothing is wrong” … yet I can still not send any of our work files or even have an online work meeting via Google Meet or even a Whatsapp video call for meetings. We pay R1800 a month. The sales agent told us that we will be able to send our work files BEFORE we signed up. This was all discussed. I have done all the test that the Technician wanted to do. I have been told that (in a nutshell)- all is exactly the way it should be.... BUT we can not do what we were told we could do and WHY we signed up for it in the first place. The issue is still being “escalated”. We know from past experience that MorClick is going to come back and say (and this is COMPLETELY ad lib and NOT their direct words but their attitude): “it is what it is.. deal with it, you should have read the fine print, we have loads of brilliant lawyers to cover us, it's your problem for trusting our clever sales people, nothing can be done just pay the monthly fee and do not be late”. I understand it is what it is. It will not be sorted “until I am happy” but at least MorClick gets their money. (And for anyone who has ever read Happy Money by Ken Honda- well this is not Happy Money even though I am grateful when I pay them for the service that we do receive but I am still saddened that we need a secondary provider to do what we need to do).
1 reviews | Active since Jun 2014
Do not trust the Sales people- ask MANY questions to the Technicians, read the contract with a fine-tooth comb and ask for written amounts BEFORE you sign the contract
I understand that MorClick services is not going to help me fix my line. More than a week ago I left a review in an attempt to get MorClick's help. Jenna-Lee was kind enough to reach out. I was told they can get me a “Technical agent to assist you until you are happy with the service”. I told her that I do not want to speak to a technician AGAIN unless they can cancel my contract without any extra hidden costs and hefty cancellation fees IF I go through all the motions and do the tests again and it comes up as “nothing is wrong” … yet I can still not send any of our work files or even have an online work meeting via Google Meet or even a Whatsapp video call for meetings. We pay R1800 a month. The sales agent told us that we will be able to send our work files BEFORE we signed up. This was all discussed. I have done all the test that the Technician wanted to do. I have been told that (in a nutshell)- all is exactly the way it should be.... BUT we can not do what we were told we could do and WHY we signed up for it in the first place. The issue is still being “escalated”. We know from past experience that MorClick is going to come back and say (and this is COMPLETELY ad lib and NOT their direct words but their attitude): “it is what it is.. deal with it, you should have read the fine print, we have loads of brilliant lawyers to cover us, it's your problem for trusting our clever sales people, nothing can be done just pay the monthly fee and do not be late”. I understand it is what it is. It will not be sorted “until I am happy” but at least MorClick gets their money. (And for anyone who has ever read Happy Money by Ken Honda- well this is not Happy Money even though I am grateful when I pay them for the service that we do receive but I am still saddened that we need a secondary provider to do what we need to do).
1 reviews | Active since Jun 2014
Slow, unstable, expensive, terrible customer service and not worth it
Do NOT get MorClick! The connection is the slowest I have ever experienced in my life. We got it because we wanted to send big work files, we pay R1799 per month, but we cannot send the files that we got this service for that they said we'd be able to send because a) MorClick is not stable and b) the last time we tried to send a file it would have taken 180 DAYS to send (our files are normally 100GB). So we pay for the service but we DRIVE somewhere else to use someone else’s internet (that cost them R500) to send our work files and that takes only a few hours to send from their internet provider. To cancel we would need to pay R11500 the last time we asked MorClick. Customer services is terrible! You cannot simply phone them. It's a Whatsapp bot that will tell you that they are “experiencing high chat volumes”. If you are lucky enough to get through to a human they would pass you off from human to human and you would have to start the conversation all over again every time you are passed on! Back to the problem of the connection and speed. We have spoken to the technicians- they make you do a line speed test that we (the customer) has to do between midnight (12pm) and 5am BUT because the line in not stable the line-speed test can never be completed- and they cannot help us unless we have this test completed. Ideally I would like to cancel for a service that we do not receive (sending our work files) but I do not and cannot afford to pay the thousands of rands for cancelling a service that was never provided. For now we have to pay Morclick R1799 (originally is was R1699) a month AND get a new provider. It's a 2 year contract. We were told that we can cancel any time but they never told us how steep their cancellation fee would have been. Avoid at all costs
1 reviews | Active since Jun 2014
Slow, unstable, expensive, terrible customer service and not worth it
Do NOT get MorClick! The connection is the slowest I have ever experienced in my life. We got it because we wanted to send big work files, we pay R1799 per month, but we cannot send the files that we got this service for that they said we'd be able to send because a) MorClick is not stable and b) the last time we tried to send a file it would have taken 180 DAYS to send (our files are normally 100GB). So we pay for the service but we DRIVE somewhere else to use someone else’s internet (that cost them R500) to send our work files and that takes only a few hours to send from their internet provider. To cancel we would need to pay R11500 the last time we asked MorClick. Customer services is terrible! You cannot simply phone them. It's a Whatsapp bot that will tell you that they are “experiencing high chat volumes”. If you are lucky enough to get through to a human they would pass you off from human to human and you would have to start the conversation all over again every time you are passed on! Back to the problem of the connection and speed. We have spoken to the technicians- they make you do a line speed test that we (the customer) has to do between midnight (12pm) and 5am BUT because the line in not stable the line-speed test can never be completed- and they cannot help us unless we have this test completed. Ideally I would like to cancel for a service that we do not receive (sending our work files) but I do not and cannot afford to pay the thousands of rands for cancelling a service that was never provided. For now we have to pay Morclick R1799 (originally is was R1699) a month AND get a new provider. It's a 2 year contract. We were told that we can cancel any time but they never told us how steep their cancellation fee would have been. Avoid at all costs