Do not trust the Sales people- ask MANY questions to the Technicians, read the contract with a fine-tooth comb and ask for written amounts BEFORE you sign the contract

I understand that MorClick services is not going to help me fix my line. More than a week ago I left a review in an attempt to get MorClick's help. Jenna-Lee was kind enough to reach out. I was told they can get me a “Technical agent to assist you until you are happy with the service”.

I told her that I do not want to speak to a technician AGAIN unless they can cancel my contract without any extra hidden costs and hefty cancellation fees IF I go through all the motions and do the tests again and it comes up as “nothing is wrong” … yet I can still not send any of our work files or even have an online work meeting via Google Meet or even a Whatsapp video call for meetings. We pay R1800 a month.

The sales agent told us that we will be able to send our work files BEFORE we signed up. This was all discussed.

I have done all the test that the Technician wanted to do. I have been told that (in a nutshell)- all is exactly the way it should be.... BUT we can not do what we were told we could do and WHY we signed up for it in the first place. The issue is still being “escalated”.

We know from past experience that MorClick is going to come back and say (and this is COMPLETELY ad lib and NOT their direct words but their attitude): “it is what it is.. deal with it, you should have read the fine print, we have loads of brilliant lawyers to cover us, it's your problem for trusting our clever sales people, nothing can be done just pay the monthly fee and do not be late”.

I understand it is what it is. It will not be sorted “until I am happy” but at least MorClick gets their money. (And for anyone who has ever read Happy Money by Ken Honda- well this is not Happy Money even though I am grateful when I pay them for the service that we do receive but I am still saddened that we need a secondary provider to do what we need to do).