Slow, unstable, expensive, terrible customer service and not worth it

Do NOT get MorClick! The connection is the slowest I have ever experienced in my life. We got it because we wanted to send big work files, we pay R1799 per month, but we cannot send the files that we got this service for that they said we'd be able to send because a) MorClick is not stable and b) the last time we tried to send a file it would have taken 180 DAYS to send (our files are normally 100GB). So we pay for the service but we DRIVE somewhere else to use someone else’s internet (that cost them R500) to send our work files and that takes only a few hours to send from their internet provider. To cancel we would need to pay R11500 the last time we asked MorClick.

Customer services is terrible! You cannot simply phone them. It's a Whatsapp bot that will tell you that they are “experiencing high chat volumes”. If you are lucky enough to get through to a human they would pass you off from human to human and you would have to start the conversation all over again every time you are passed on!

Back to the problem of the connection and speed. We have spoken to the technicians- they make you do a line speed test that we (the customer) has to do between midnight (12pm) and 5am BUT because the line in not stable the line-speed test can never be completed- and they cannot help us unless we have this test completed.

Ideally I would like to cancel for a service that we do not receive (sending our work files) but I do not and cannot afford to pay the thousands of rands for cancelling a service that was never provided. For now we have to pay Morclick R1799 (originally is was R1699) a month AND get a new provider. It's a 2 year contract. We were told that we can cancel any time but they never told us how steep their cancellation fee would have been. Avoid at all costs